Kazino nije dovoljno zreo za probleme sa softverom. Uradio sam 10 okretaja na Sugar Rush-u i napravio lepu pobedu od 72 evra
Nakon toga sam proverio svako pravilo bonusa da ne pogrešim dok igram ovu lepu pobedu.
Nakon nekog vremena proverio sam svoj založeni iznos i izabrao drugi slot, nakon 2 ili 3 okretanja igra se iznenada srušila
A onda je pisalo da nemam novca na računu
Kada su obaveštavali podršku o ovom pitanju, stalno su govorili da sam ja kriv. iako je to zaista bilo zbog pada igre
Nisu mogli to da poprave i stalno su govorili da je sistem bez grešaka, a da nisu stvarno istražili problem. Nezrelo je i nije prijateljski reagovati na ovaj način, izgubio sam sve i veoma sam razočaran. Izgubio sam skoro 100 dolara zbog kazina ili greške i imao sam veoma loše iskustvo. Ne igrajte se tamo!!!
The casino isn't mature enough in software issues undercoming. I did the 10 spins on Sugar Rush and made a nice win of 72 euro
Whereafter I checked every bonus rule to make no mistakes while playing this nice win.
After a while I checked my wagered amount and choose another slot, after 2 or 3 spins the game crashed suddenly
And then it stated, that I had no money in my account
When informing support about this issue, they kept saying that it was my fault. although it really was due to a game crash
They couldn't fix it and kept saying that the system was bugfree, without really investigating the issue. It's immature and not customer friendly to react this way, i lost everything and i am very dissappointed. Losing almost 100 dollar due to the casino or a bug and I had a very bad experience. Don't play there!!!
Dragi maartenmagchiels,
Hvala vam što ste podelili svoje iskustvo igranja u našem kazinu.
Obaveštavamo vas da su Vašu situaciju pregledali naši stručnjaci. Nakon registracije, dobili ste poklon bez depozita u iznosu od 10 besplatnih okretaja u "Sugar Rush" slotu. Nakon uspešnog korišćenja besplatnih okretaja, dobili ste 72,57 EUR na bonus stanje vašeg naloga sa k50 opkladom u 2023-08-12 03:51:57 UTC i nastavili da igrate. Nakon što ste primili ovaj bonus iznos, nastavili ste da igrate razne slotove i opklade su uspešno prihvaćene od strane sistema.
Imajte na umu da se kazino bonus može automatski otkazati samo ako je podnet zahtev za povlačenje ili ako je bonus istekao.
Prema vašoj istoriji igara, otkazali ste svoj aktivni bonus u iznosu od 40,48 EUR 2023-08-12 05:54:31 UTC, pre nego što su ispunjeni uslovi za klađenje bonusa koji ste primili. Zbog toga je bonus stanje poništeno i, nažalost, ne može se vratiti.
Ako imate dodatnih pitanja ili vam je potrebna dodatna pomoć, kontaktirajte nas.
Srdačan pozdrav, Smokace Casino.
Dear maartenmagchiels,
Thank you for sharing your gaming experience at our casino.
We inform you that your situation has been reviewed by our specialists. After registering, you received a no deposit gift in the amount of 10 free spins in the "Sugar Rush" slot. After successfully using free spins, you received 72.57 EUR to the bonus balance of your account with x50 wager at 2023-08-12 03:51:57 UTC and continued playing. After receiving this bonus amount, you continued playing various slots and the bets were successfully accepted by the system.
Please note that the casino bonus can only be canceled automatically if a withdrawal request has been made or the bonus has expired.
According to your game history, you canceled your active bonus in the amount of 40.48 EUR on 2023-08-12 05:54:31 UTC, before the wagering requirements of the bonus you received were fulfilled. Therefore the bonus balance was canceled and, unfortunately, cannot be returned.
If you have further questions or require further assistance, please contact us.
Best regards, Smokace Casino.