Crovnplai Casino problem

Hello everyone,

what would you do in my place?

I won €3000 at Crownplay Casino.

(Until then I had often deposited and often withdrawn money but never an amount over 500€.)

When I won the €3000, I was paid €500. That's when it started. Suddenly I had to verify myself, then I did everything that was necessary for verification. They made problems for a long time and didn't accept it for a long time until one day I got the message "your account has been blocked because you couldn't be verified".

This means I no longer have access to my account.

I chatted with the chat service and asked what would happen to my money and they said it would be paid out to me, but nothing has happened for 5 days.

What should I do? I'm desperate because I urgently need the money.

It would be great if you could help me.

Thank you.

Hallo zusammen,

was würdet ihr an meiner Stelle tun?

Ich habe im Crownplay Casino 3000€ gewonnen.

(Bis dahin hatte ich oft eingezahlt und auch oft ausgezahlt aber nie einen Betrag über 500€.)

Wo ich die 3000€ gewonnen hatte habe ich erstmal 500€ ausgezahlt bekommen. Ab da fing es an, aufeinmal musste ich mich verifizieren, danach habe ich alles gegeben was zur verfizierung nötig war. Da haben sie lange Probleme gemacht und es auch lange nicht akzeptiert bis dann eines Tages die Nachricht kam „ ihr account wurde gesperrt da sie nicht verifiziert werden konnten".

Das heißt ich habe keinen zugriff mehr auf mein Konto.

Habe mit dem Chat dienst gechattet und gefragt was denn nun mit meinem Geld sei und sie meinten es wird mir ausgezahlt, seit 5 tagen kam aber nichts.

Was soll ich denn tun ich bin Verzweifelt da ich das Geld dringend brauche.

Wäre super toll wenn sie mir helfen könnten.

Danke euch.

I also took screenshots of the live chat where I was assured that I would still get my money paid out.

Zu dem Live Chat wo mir zugesichert wurde das ich mein Geld trotzdem ausgezahlt bekomme habe ich auch Screenshots gemacht.

Hi there!

You know, as long as the verification is necessary, it's always best to cooperate to get the money. As I say, you will have all the time to complain after the process has finished. So, allow me a question to better understand what happenned:

When you say, "They made problems for a long time and didn't accept it for a long time..."

Does it mean you, let's say, refused to proceed with the verification? If yes, what did you consider to be your reason for this?

I will wait for more information instead of relying on my expectations because this is a crucial detail.

Hello,

my girlfriend and I played together.

The account was in her name, the payouts varied, sometimes to my bank account sometimes to her bank account and it always worked.

Now they sent me an email saying that I broke the rules because I was playing under other people's names, which isn't true because my girlfriend and I were playing together.

They also said that they would not pay out the money I won because I broke the rules, but in my opinion that is not true, is it?

Can someone please help me in this case?

It can't be that I was able to deposit huge amounts of money and everything always worked, and now that I win something, they don't want to pay me out and just cause problems.

Please help me.

Hallo,

meine freundin und ich haben zusammen gespielt.

Der Account belief sich auf ihren namen, die Auszahlungen waren unterschiedlich, manchmal auf mein Bankkonto manchmal auf ihr Bankkonto und es hat immer geklappt.

Nun haben sie mir eine Mail geschickt in der drin steht das ich gegen die Regeln verstoßen habe da ich auf den namen anderer Menschen spiele, was nicht der Wahrheit entspricht da ich und meine freundin gemeinsam spielten.

Sie meinten auch das sie das gewonnene geld nicht auszahlen werden da ich gegen die Regeln verstossen habe, in meinen Augen stimmt das aber nicht, oder?

Kann mir einer bitte in diesem Fall helfen?

Das kann ja nicht sein das ich unmengen an Geld einzahlen konnte und alles immer funktioniert hat und wo ich jetzt einmal was gewinne wollen die es mir nicht auszahlen und machen nur Probleme.

Bitte helft mir.

Well, in this case, the casino is right, unfortunately for you.

It is not allowed in most of the casinos and it should always be written in the terms. Therefore we recommend reading those even before depositing in any online casino, to prevent future issues.

I will suggest you to file a complaint here with our team, though, so they can fully investigate the whole situation and try to contact the casino for you. Only this way can we find out what can be done in your case.

The complaint is free of charge, so don't worry about any additional cost.

Here is the link that you need to follow. Explain the whole situation to our complaint team, please, and hopefully there will be some good news regarding this.

So, will you try this? Tell us.

Good evening worst than casino I have made two withdrawals since last weekend and the money hasn't come in yet good thing they have a lot of work load

Καλησπέρα ότι χειρότερο από καζίνο έχω κάνει δύο ανάληψεις από το προηγούμενο σαββατοκύριακο και δεν έχουν μπει τα λεφτά ακόμα και καλά ότι έχουν πολύ φόρτο εργασίας

Is your account verified at this casino yet? And have you had any successful withdrawals there before?

It is actually nothing unusual that withdrawals can delay whenever there is an overload.

The good thing is that the casino gave you an explanation about it, I believe.

Good evening no verification needed it says to me and almost most casinos have now made the simplest thing the withdrawal in almost 1 day they have been paid

Καλησπέρα δεν χρειάζεται επαλήθευση μου λέει και σχεδόν τα περισσότερα καζίνο πλέον έχουν κάνει το πιο απλό πράγμα την ανάληψη σχεδόν σε 1 μέρα έχουν πληρωθει

Unfortunately, sometimes it can really happen to anyone, though, and it could be that it is not even the casinos fault. 🤷‍♀️

Let us know whenever you receive the money, so we can be assured everything is okay.

Unfortunately I don't see spending my money

Δυστυχώς δεν βλέπω να περνώ τα λεφτά μου

Which payment method did you use?

Both through card and e-banking I understand that there is a workload but not after 10 days

Και μέσω κάρτας και με e-banking καταλαβαίνω ότι υπάρχει φόρτο εργασίας αλλά όχι μετά από 10 μέρες

So what about you trying to file a complaint, and our team will have a look into things?

If it lasts this long and there hasn't been any movement, we can investigate the matter.

Please use this link to submit a complaint and describe the issue well so our team can understand everything.

Let us know how it goes, please. We'll wait for the update.

Unfortunately, I don't see them depositing my money, nothing changes, we go to the 9th day and they just say that they have a lot of withdrawals and to show understanding, I see that this casino is also a scam. Second casino that eats my money

Δυστυχώς δεν βλέπω να μου βάζουν τα λεφτά δεν αλλάζει τίποτα είδη πάμε για την 9 ημέρα και απλά λένε ότι έχουν πολλές αναληψεις και να δείξω κατανόηση εγώ βλέπω ότι είναι απάτη και αυτό το καζίνο.Δευτερο καζίνο που μου τρώει τα λεφτα

Our complaint team will investigate the whole situation if you file a complaint. Otherwise, we won't be able to help.

So, let us know, please, how you decide.

Where can I file a complaint?

Που μπορώ να κάνω καταγγελία

Just use this link I posted in my previous post to do so.

The complaint is charged

Η καταγγελία χρεώνεται

You don't need to worry at all; all the complaints are completely free of charge for our users.

If you need any assistance with submitting, we are here to help.

The matter is closed I was paid after countless messages I will not play there again

Το θέμα έκλεισε με πλήρωσαν μετά από αμέτρητα μυνήματα δεν ξαναπαιζω εκει