Hello, what "letter" are you referring to, please? What specifically did you enter incorrectly that the casino is pointing out?
If you won just yesterday, I wouldn't be so negative about it. First, it will probably be necessary to resolve the issue that the casino considers important.
So, did you request a withdrawal again?
Tvrdili su da sam možda pogrešno napisao slovo, što nije bio slučaj. Moji podaci su potvrđeni i ne vidim nikakav problem u vezi sa povlačenjem novca. Danas sam shvatio da su uklonili opciju povlačenja putem bankovnog transfera. Priložio sam sliku. U svakom slučaju, pokušao sam da povučem novac oko 10 puta i povlačenje uvek ne uspe. Bio bih vam zahvalan na pomoći, s obzirom da nisam imao većih problema sa svim prethodnim povlačenjima. 
Okay, but misspelled a letter in what, please? In some personal data or where?
Did you ask them if you could use another payment method? Do they have a withdrawal limit that you might have exceeded?
If you need our help, click on this link and file a complaint here.
Zdravo
Gospodin Bet
Podneo sam svu potrebnu dokumentaciju 31. oktobra 2025. godine. Zatražio sam isplatu od 4.000 evra i otkazao isplatu posle nedelju dana bez ikakvog rezultata. Zbog kašnjenja sam izgubio deo svog novca.
Juče sam osvojio još 5.000 evra i zatražio još jedno isplaćivanje. Nadam se da ovog puta neće trebati još nedelju dana.
Igram na vašoj platformi već 5 godina i uvek sam sve uradio ispravno. Sva moja dokumenta – lična karta, bankovna kartica, izvod iz banke i dokaz o adresi – su važeći i originalni. Ova dokumenta se prihvataju u svakoj drugoj zvaničnoj instituciji.
Ako je vaša kompanija ugledna, očekujem da sada obradite moju uplatu.
Hello, does that mean you are still undergoing verification or have your documents already been accepted and you are verified? You cannot withdraw money without this process being successful.
Also, if you are waiting for money and you cancel the withdrawal and request it again, the entire processing time will be counted again. So please don't do that again.
Let me know what stage you are at.
Hello,
The website already accepted my ID, bank card, bank statement, and electricity bill before. But after I requested the 5000 EUR withdrawal, it started rejecting some of the same documents.
What can I do if the website doesn’t accept them now?
Thank you for your help.
Have they explained the reason they reject them, though?
You should try to find that out first of all, I believe.
They just don’t want to pay. The website doesn’t accept some of my documents. I asked if there’s another way or if I could send them by email, but they said no. They reject the documents directly on the website. It simply means they don’t want to pay. This site is really bad. Other casinos are better. I no longer trust any online casino and will advise everyone not to play. I will even post a video on YouTube. I hope real casinos will expose and stop the fake ones.
I just want to say that they accepted my papers and told me to wait 48 hours. I hope they don't don't tell me anything else this time.
They just don’t want to pay. The website doesn’t accept some of my documents. I asked if there’s another way or if I could send them by email, but they said no. They reject the documents directly on the website. It simply means they don’t want to pay. This site is really bad. Other casinos are better. I no longer trust any online casino and will advise everyone not to play. I will even post a video on YouTube. I hope real casinos will expose and stop the fake ones.
So, does this mean that they didn't explain anything further to you, right?
Hello,
Every time the casino tells me the same sentence: "please wait 48 hours." This has been repeating for many days.
Could someone from your team please help me with this issue?
Thank you🙏
We are already trying to help you, there was no need to file another complaint about the same casino. It will probably be rejected and only one will remain open.
However, you need to be a little patient because your complaint is not the only one that is open.
I’m sorry, I didn’t know. But they always reject the documents even though everything is correct. Today they told me to send a bank statement, and I already sent it, but they — or the website — don’t accept it!
So, do I fulfill all the casino's requirements shown in the screenshot? Have you tried asking what specifically might not be acceptable if it is not possible to provide them?
I just want to say I've closed my account. I don't want to play anymore. I hope in the future they shut down this scam casino.
I'm sorry to hear that. I thought you would stick with it, because with the help of our team, we would contact the casino. If you've decided to give up, then we won't pursue it any further either.
Could you please write to Veronika in your complaint that you have closed your account?
Već dve nedelje se bavim ovom dramom.
Moj identitet je uspešno verifikovan, ali stalno odbijaju dokumenta za moju adresu - naravno, svaki put je potrebno još 48 sati.
Odjednom su rekli da promena adrese može trajati i do 28 dana.
Kada sam kreirao svoj nalog – pre oko 4 godine – imao sam drugu imejl adresu, gotovo uopšte nisam igrao, ali pre oko mesec dana sam nekoliko puta uplatio depozit i osvojio bez bonusa, a zatim „povukao" 600 evra...
Stara potvrda o registraciji, nova potvrda o registraciji, potvrda poreske uprave, poslat račun za struju.
Uzgred, moj broj telefona i adresa e-pošte - i naravno moje ime - su isti kao kada sam kreirao nalog.
To je uznemiravanje, ono što ti rade.
I'm sorry that you are also going through this process and have been unsuccessful so far. So it's just the address that's the problem, right? Is the only problem the change of address, or is there something wrong with the document, such as an error or something similar? Did the casino say anything more about this?
In any case, submitting a complaint was a good step, and I believe we will be able to help you in this case.
I'm keeping my fingers crossed for you.
I am writing to express my disappointment regarding the rejection of my verification document.
The document I submitted is valid, clear, and meets all the stated requirements. However, it was still rejected without a clear or reasonable explanation. This has caused unnecessary delay and frustration.
I kindly request a proper review of my submission and a specific reason for the rejection if there is truly an issue. I would appreciate a prompt resolution.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Uskoro ćete biti preusmereni na stranicu kazina. Molimo sačekajte. Ako koristite softver za blokiranje oglasa, proverite podešavanja.
