pre 1 meseca
Konačno, posle 15 dana, odgovaraju bez ikakvog objašnjenja.
Automatski prevedeno:
MALINA kazino kreira lažnu veb stranicu u Španiji (strana 3)
pre 1 meseca
I looked at the answer and it is quite general and therefore probably wouldn't be enough for me either. I'm curious to hear what our team has to say, because this is less than a little of what they said.
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pre 1 meseca
Nadam se da je vredno odlaganja (mesec dana) i da će vam dati crne poene koje zaslužujete.
Automatski prevedeno:
pre 1 meseca
But may I ask if it is like they stated in the complaint that when they closed your account there was no remaining balance in there?🤔
pre 1 meseca
Ne mogu da vam kažem zašto ne mogu da pristupim svom nalogu. Mogu vam reći da mi nisu dali nikakvu opciju. U Španiji rade ilegalno, ne poštujući bilo koju državnu regulativu i izbegavaju porez.
Automatski prevedeno:
pre 1 meseca
Oh, this does not look good at all. I'm very likely repeating myself here; on the other hand, event the space for some possible causes is getting tinner. I mean, even if I would speculate on why the account was closed, the ongoing lack of the casino's cooperation still makes me think that something has gone wrong with the casino.
I wish I was wrong! I truly do.
Ažurirano od strane autora pre 1 meseca
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pre 1 meseca
Radka, hvala ti na dugo očekivanom odgovoru. Ne znam da li kazino obično sarađuje u zajednici, ali je prilično otkrivajuće da bi, da su sve uradili kako treba, jasno stavili do znanja od samog početka. Bavim se ovim već mesec dana. Odgovor vašeg kolege je takođe dugo trajao. Pretpostavljam da je to zbog obima pritužbi.
Automatski prevedeno:
pre 1 meseca
You really don't have to thank me 🙂
I did not save the situation or find a clue of what this casino surprising silence is about. Several of my colleagues are currently in Barcelona for the annual ICE Conference, which I believe has a significant impact on the handling of complaints. But you're correct; there are many cases, so I guess it's a mix of events.
My wish is that they would meet up with people from Malina Casino there, but it is just a wish; I have no clue whether the casino affiliates will be there. I hope for a turn of events anyway!
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pre 1 meseca
Perfect Radka!!!
Nadam se da će ažurirati propise o kockanju u Španiji i ako žele da posluju u mojoj zemlji, to rade u okviru zakona.
Automatski prevedeno:
pre 1 meseca
Radka, po tvom mišljenju, da li ti iskreno veruješ da posle mesec dana čekanja ove nedelje na adekvatan odgovor na Peterov slučaj:
„Draga Curritokira, iako razumem vašu frustraciju, ako nije bilo sredstava u trenutku zatvaranja vašeg naloga, bilo koji kazino može odlučiti da blokira vaš nalog. Zamolio bih vas da razjasnite da li ima bilo kakvih povlačenja ili neizmirenih sredstava na vašem blokiran račun, odluka kazina da blokira vaš račun iz bilo kog razloga je opravdana i mi ćemo vam unapred zahvaliti.
Automatski prevedeno:
pre 1 meseca
Da li oni paralelno razgovaraju sa kazinom ili imaju tendenciju da se iz nekog razloga svrstanu na njegovu stranu???
Automatski prevedeno:
pre 1 meseca
Hello,
I'll try to address the points you made, one by one.
The conferrence has no potential of directly changing laws or regulations; however, it is an annual event focused on many aspects of the gambling industry, regulations included. It is also a great opportunity to meet with casino reps, allowing my colleagues to discuss issues or, let's say, complicated topics face-to-face.
I, of course, understand what you're aiming for. After such a negative experience with casinos, it makes perfect sense to seek a higher-level regulation.
Sadly, despite the fact that I'd love to stay positive, what we have seen thus far makes me really worried. I see no reason for a casino with a good Safety Index ignoring player's complaints without a single word. I have never seen anyone approach us with a fair warning so we could change the casino's status without having to find out the hard way, though, and I am not familiar with the current state of affairs. 🙁
To be honest, I am pretty skeptical now.
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pre 1 meseca
Ne mislim na promenu zakona, mislim na njihovo poštovanje u zemlji u kojoj posluju. Malina kazino posluje ilegalno u Španiji jer nema pravo vlasništva, profitiraju bez plaćanja poreza i ne poštuju španske propise u vezi sa kockanjem. To je nešto objektivno.
Automatski prevedeno:
pre 1 meseca
Ne želim ništa da menjam na silu. Čudno mi je da kazino može zatvoriti račun igrača u bilo kom trenutku, kršeći sva njihova prava.
Nikada ne bih sanjao da nekome govorim kako da radi svoj posao. Budite sigurni, moji komentari su poučni.
Ažurirano od strane autora pre 1 meseca
Automatski prevedeno:
pre 1 meseca
Ne mislim na promenu zakona, mislim na njihovo poštovanje u zemlji u kojoj posluju. Malina kazino posluje ilegalno u Španiji jer nema pravo vlasništva, profitiraju bez plaćanja poreza i ne poštuju španske propise u vezi sa kockanjem. To je nešto objektivno.
Automatski prevedeno:
pre 1 meseca
I probably got it a bit wrong, it seems. My bad!
Yes, the casino is not licensed in Spain, according to our experiences, though it does not mean all players from Spain will automatically be somehow scammed. We apply a fair gambling approach rather than purely law enforcement, if you catch my meaning.
On the other hand, if this casino would been licensed in Spain you could turn to your local gambling authority, which I belive would be a huge plus. So, good thinking, for sure!
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pre 1 meseca
Ne želim ništa da menjam na silu. Čudno mi je da kazino može zatvoriti račun igrača u bilo kom trenutku, kršeći sva njihova prava.
Nikada ne bih sanjao da nekome govorim kako da radi svoj posao. Budite sigurni, moji komentari su poučni.
Automatski prevedeno:
pre 1 meseca
Casino can actually, like any other company, decide not to serve the client. At the same time, though, it must also consider the situation fairly and respect the player. This is the point I consider violated by the casino.
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pre 1 meseca
Zaista!!!!
Sve su to prednosti za njih, a nedostaci za igrača jer to što je ilegalan znači da su izvan zaštitnog kišobrana GDOJ-a.
Odnosno, neopravdano mi zatvaraju račun, ne poštuju propise moje zemlje, profitiraju, ne plaćaju poreze i ne mogu da podnesem tužbu GDOJ-u jer je to nezakonito.
To je ludo!!!!
Iz svih ovih razloga, Piterov odgovor me je razočarao.
Automatski prevedeno:
pre 1 meseca
Potpuno se slažem...i usudio bih se reći da je to nepoštovanje prema ovoj zajednici.
Automatski prevedeno:
pre 1 meseca
Usudio bih se da kažem da ove nezakonite radnje podstiču zavisnost od kockanja, pošto je Zabranjena osoba registrovana u Regiaju mogla normalno da igra u Malina kazinu...da li ti to tako vidiš Radka?
Automatski prevedeno:
pre 1 meseca
Zaista!!!!
Sve su to prednosti za njih, a nedostaci za igrača jer to što je ilegalan znači da su izvan zaštitnog kišobrana GDOJ-a.
Odnosno, neopravdano mi zatvaraju račun, ne poštuju propise moje zemlje, profitiraju, ne plaćaju poreze i ne mogu da podnesem tužbu GDOJ-u jer je to nezakonito.
To je ludo!!!!
Iz svih ovih razloga, Piterov odgovor me je razočarao.
Automatski prevedeno:
pre 1 meseca
Actually, I was saying the same as Peter did.
If there is no active balance casino, like any other company may decide not to provide services to you. Especially if the player lives in a country, the casino should not have accepted if we stuck with the laws.
If the casino closes your account for some reason and there is no active balance, refunding deposits would not be fair either. The money has been palyed out in the past.
However, it is definitely not ok to close someone's account with an active balance and fail to provide a reasonable explanation.
Do you see the difference between these two scenarios, please?
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