Hi, they're licensed in Curaçao so you need to contact this licensing authority in this case. I can also see you have an open complaint. I haven't seen the documents, but they say at least that they can provide evidence about your duplicate accounts. I'm also wondering that even if you had 2 accounts, would you get any advantage of having those accounts? For example, did you get a bonus that you shouldn't receive?
Dobro vece kako si? Gledao sam igranje u Vulkan Vegasu, kada igrate i osvajate svoj novac, možete li podići svoj novac bez plaćanja bilo čega drugog? Vidio sam da eventualno tvojoj zaradi treba vremena da stigne ali na kraju stigne, moje pitanje je ako npr. stavim 100$, dobijem 500$, da podignem tih 500$ moram li nesto platiti? Biću pažljiv na vaše odgovore, hvala na pažnji.
Hello, in general - I'd ask their live chat, read the Terms & Conditions. We are talking about your money after all. I'd say you should not be charged, however, it may vary under specific conditions. Asking the casino directly and taking a screenshot of the reply is the best and fastest option.
When you deposit 100 and win 500, you should be able to withdraw all your winnings. Some casinos have an anti money-laundering rule that says you need to wager your initial deposit at least 1x - 3x. It doesn't mean that you need to lose your 100, but it only means you need to play with the money a bit.
Anyway, speaking solely about the winnings - if you win 500, you don't need to pay anything. The winnings are yours.
Also won some money at vulkan vegas after depositing a few times , when it came to withdrawal after verifications for a few days , it came to light that i had a previous account which was closed anyway and winning were void . But there wasnt a problem with this website taking my deposits only when it was their turn to payout . They just simply dont remind you that there was a previous account .
Zdravo Adriane
Imao sam isti problem. Pa, sve je bilo super. Pokušajte se povući na engleskom. Onda je kod mene radio bez ikakvih problema. Sretno
They often don't even know you had an account there before you ask for the 1st withdrawal, because they have no reason to check your account.
Anyway, if you didn't play with a bonus on the 2nd account and you won while playing with your own money, then there's no reason to void your winnings, because you didn't get any advantage for having another account there.
Pozdrav dragi casinogoru timu
Dobio sam bonus novac i uspio sam da ga konvertujem jer sam bio na 480 eura, sada je problem bio 300 na mom računu za pravi novac, a preostalih 180 eura je nestalo!
Možete li mi objasniti ovo Casino Vulcanvegas
Već sam izvršio nekoliko uplata, nikad nije bilo problema.
Hello,
for a proper explanation, it would be good to know the terms and conditions for the bonus you took.
The first option is that the maximal payout from this bonus is limited to €300.
The second option is that it was some kind of sticky bonus you can not withdraw, think of it as an overdraft.
You can play with the bonus amount, so you can play longer and get further chances for a big win but you can't withdraw this bonus amount it will be deduced.
The third option that comes to my mind is this kind of interesting information we provide:
Did you try to ask their chat, please?
Zdravo...ne mogu ni ja da podignem novac sa vulkana..ni provjeravam racun probao sam na razne nacine i ne radi...molio bih pomoc da podignem svoj novac
Hello.
Do I understand correctly that you can not access your account anymore?
Did you get any explanation, please?
Have you already passed the verification (KYC)? Because the account can be blocked in order to finish KYC.
Pozdrav.... dokumenti su uspješno verifikovani. Čeka se obrada povlačenja, čim završite vratite se da obavijestite, 👍
Hello there,
that's good. Hope it will work...
Upravo sam se prijavio za svoj račun i htio sam uplatiti 20 €. Odjednom piše da imam 3000€ i 3 centa na računu. Kako ovo može biti greška? Ime računa Al*******
ID igrača: ***********
odakle 3000€?
Hello,
at first, do not ever paste your account or login detail again. IT'S NOT SAFE
We are not the casino's support so I would suggest you ask in the casino.
Zdravo, dobar dan, zovem se Jeniffer pua.... Dugo sam igrao u vulkan Vegasu i pobedio sam i uspeo sam da isplatim... Ali sada sam poslednji put pobedio i hteo da unovčim i blokirali su mi račun... Prema onome što mi kažu igrao sam preko vpn-a, nemam pojma šta je to i koristiću... Imam 1000 dolara na računu kako mogu Dobijam svoj novac nazad... Čekam Vaš brz odgovor...
Kažu mi da sam igrao sa vpn-om iz Ekvadora i ovde sam u Čileu, ne može biti... Moram da vratim svoj novac...
Ali nisam koristio ništa od toga... Kao što sam već rekao, nisam ni znao da je vpn, kako da povratim svoj račun i novac...
Hello,
If the casino proves that you violated their terms and conditions then you have a problem.
On the other hand, you must be provided with some evidence declaring you really did something wrong.
Vulkan Vegas is a decent casino with the perfect reputation, so I'd assume they check the issue carefully.
If you think something is wrong, you can submit a complaint here and we will look into this.
Please be advised that we need some time to evaluate each complaint, so please be patient.
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