Anonymized920
pre 7 meseci
Brate, iskreno imam osećaj da su svi zajedno ili tako nešto jer ne može uvek biti krivica ljudi što ti ljudi ne plaćaju, to nema nikakvog smisla sa čisto logičke tačke gledišta.
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Anonymized920
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Anonymized920
pre 7 meseci
Sve što si napisao/la mi se dešava upravo sada, besan/na sam, nikada ranije nisam doživeo/la ništa slično, neverovatno je, svaki put tvrde da nisi verifikovan/a iako jesi i poslao/la si što više dokumentacije možeš, ali se stalno ponavlja, to je prava prevara, izmišljaju svakakve stvari poput nedostatka dokumenata ili nedostatka broja sa izvoda iz banke iako je kreditna kartica odvojena, a kada sve pošalješ, počinju ispočetka, to je zaista potpuna katastrofa.
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Anonymized920
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pre 7 meseci
If you all are so unhappy with this FREE service and how YOUR problems are being handled, here's an idea...Find another service and PAY for them to deal with your casino problems, and with the whining you're doing!
In my opinion these people are great. They've worked on 2 of my casino problems (1 is a work in progress). Did you expect them to just take your word for everything? Of course the casino gets contacted and their side is considered too. As for all your personal complaints against them, seriously guys, go pay for someone to help you!!
pre 7 meseci
Hello Radka,
I do find it strange that my third attempt did not get approved despite my email sent to your colleagues from Complaint with the supporting evidence to make sure that all info is visible. The least your colleagues could do was respond on my mail and explain why my complaint did not get approved.
pre 7 meseci
Hello,
There are tons of explanations, I'm afraid, but I have no further insight about your complaint statuses.
I guess you won't very much appreciate my opinion, but perhaps it will be helpful anyway. In my opinion, this situation is partly related to your frequent submissions of the same issues for "reconsideration" and the fact that my colleagues are currently trying to take some vacation time. Honestly, you have been with us for quite some time, and sometimes the nature of your complaint falls on the edge of what we can address according to the Fair Gambling Codex. So, addressing all your questions, updates, and requests aside from the complaints themselves may be the cause.
I empathize with you and respect your requests.
pre 7 meseci
Sve što si napisao/la mi se dešava upravo sada, besan/na sam, nikada ranije nisam doživeo/la ništa slično, neverovatno je, svaki put tvrde da nisi verifikovan/a iako jesi i poslao/la si što više dokumentacije možeš, ali se stalno ponavlja, to je prava prevara, izmišljaju svakakve stvari poput nedostatka dokumenata ili nedostatka broja sa izvoda iz banke iako je kreditna kartica odvojena, a kada sve pošalješ, počinju ispočetka, to je zaista potpuna katastrofa.
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pre 7 meseci
Hello,
May I step in and ask you in which casino you are experiencing this problem? This undoubtedly pertains to issues within the casino. We are ready to help, but saying the complaint has no point in the situation when your one attempt ended with "the player stopped responding" makes it feel like you don't have very much experience with something you now so eagerly rate.
How about we start over? If you are in trouble with the casino, submit a complaint and cooperate, and then we shall see. We are always ready to investigate the matter alongside you. It just takes a bit of cooperation and patience.
pre 7 meseci
Radka sorry Im confused. I submitted a complaint. You rejected it on certain grounds that were incorrect ie were factually wrong as to the basis of my compaint. I emailed you to clarify this and confirm the basis of my complaint. So are you saying you will ignore my emails?
pre 7 meseci
Hello, I see.
Despite the fact that I am not involved in the complaint, I will do my best to shed light on the situation.
As far as I know, your complaint cannot be approved due to its nature.
I see the note "missing license," and I believe your request was denied because you wanted a refund due to a lack of a proper license. Please let me know if I am close.
We do not touch casinos this way; hence, it could be the case.
The request was denied. Under such circumstances, the request is not considered a complaint and does not have a designated resolver responsible for the process; therefore, while sending emails to explain details is understandable, it often has little impact.
If I may offer some advice, instead of sending explanations in each email, submit new requests that include the points you mentioned in previous emails. Please include all relevant details, as your initial explanation of the events will determine whether the request is ultimately approved.
However, there are some matters we do not get involved in, as described in step 2: https://casino.guru/how-we-resolve-casino-complaints
I honestly hope some of this is helpful to you.
pre 7 meseci
Prošao je 1 dan od početka mog 7-dnevnog roka za žalbe, a još uvek ništa nije obrađeno.
Šta mogu da uradim nakon što prođe 7 dana, tj. sutra?
Povlačenja su izvršena 27., 28. i 29. juna.
hvala vam na pažnji
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pre 7 meseci
Hello,
In my best knowledge,
I expect Donika, a member of the first response team, to contact you and inquire about the status—whether you have been paid or if the casino said anything noteworthy. Since you've already updated the complaint, I expect you'll be assigned a resolver, and the "process" will continue.
The team is aware of the timer, but I believe some of them have gone on vacation, so they will need more time to get back to you with new resolver. Please hold on. 🙏
pre 7 meseci
Imam potpuno isti problem kao što je verifikovano na veb-sajtu, ali ništa se ne dešava, stalno traže nove dokumente. Poslednjih 10 dana šaljem dokumente i imejlove kao lud, ali mi ne odgovaraju. Bio sam na ćaskanju uživo najmanje 40 puta i svaki put tvrde da nisu dobili nikakve dokumente ili traže iste dokumente sa različitim datumom. Ovo traje već 10 dana. Molim vas, pomozite mi.
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pre 7 meseci
Hello,
I spot a few of your posts, and I just responded to you in the other thread. Basically, if you're facing an issue with delayed payment, go ahead and submit a free complaint. I honestly doubt the other players would be able to help.
Please fill out the form, and we will look into the matter: https://de.casino.guru/beschwerden/einreichen 👈👈
pre 7 meseci
Četiri sata su ostala do sedmodnevnog roka, a ja još uvek nisam ništa čuo.
samo kažu da traje predugo.
Potrebno mi je rešenje jer čekam već 14 dana i jedini odgovor koji dobijam je da predugo traje.
Možete li mi pomoći na bilo koji način?
hvala vam na pažnji
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pre 7 meseci
Firstly my complaint is about misrepresentation. Secondly as an aside I actually dont see anything re licences in the link you sent.
pre 7 meseci
https://casino.guru/forum/general-gambling-discussion/complaint-resolution-information-and-instructions/4#post-201880
Please see my.posts here. I would ask players to also view my posts.
pre 7 meseci
Četiri sata su ostala do sedmodnevnog roka, a ja još uvek nisam ništa čuo.
samo kažu da traje predugo.
Potrebno mi je rešenje jer čekam već 14 dana i jedini odgovor koji dobijam je da predugo traje.
Možete li mi pomoći na bilo koji način?
hvala vam na pažnji
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pre 7 meseci
I'm sorry, but I can't help with that. I believe there are tons of cases, which may sometimes delay first team responses. That's pretty much it, I'm afraid. Some colleagues work during weekends, if that helps. I guess Dominika is aware of the timer but is dealing with the rest of the complaints.
I wish I could tell you the deadline, but I cannot. Let me send a note to the team, though.
pre 7 meseci
Hvala vam
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pre 7 meseci
https://casino.guru/forum/general-gambling-discussion/complaint-resolution-information-and-instructions/4#post-201880
Please see my.posts here. I would ask players to also view my posts.
pre 7 meseci
Could you please ensure that all of this remains in a single thread, as I requested? The pace is so perplexing to keep up with. From now on, I'm only going to respond in the thread called "Discussion about article: Complaint resolution instructions" If you don't mind.
pre 7 meseci
Thats why i posted a link to other thread.
pre 7 meseci
Hi Radka,
Thanks for being honest and share your opinion! While I can understand this, the least I was expecting from the Complaints team was to take some effort and respond to my mails sent to them. If they still think they should reject the complaints thats fine but at least sent out an mail stating this so the player knows why.
pre 7 meseci
Vreme je prošlo, a još uvek ništa...
Nema odgovora od Supabet kazina i nije obrađeno povlačenje novca.
Šta još mogu da uradim? Može li mi neko pomoći? Prošlo je 17 dana i ništa
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