pre 7 meseci
Hi Radka,
Thanks for explaining. However, I preder to use the same text on the previous complaint that got rejected before publishing. Thats why I prefer to get that complaint re activated and add the text to approve the complaint.
pre 7 meseci
dobro jutro.
Pomenuli su to, ali ovog puta traje dugo. Povlačenja su izvršena 27, 28. i 29. juna.
Samo mislim da bi moglo postojati opravdanje i prognoza za plaćanje zbog kašnjenja, a ne šta se dešava, što su odgovori bez ičega konkretnog i neobjektivni.
Još uvek ne dobijam platu...
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pre 7 meseci
Please know that I get your point, and I understand your frustration. It is just that this really might happen sometimes, and especially now during the summer when many people are on holidays and there are fewer employees, you know.
Hopefully, though, this won't last long, and you'll get your money soon. 🤞
pre 7 meseci
Hi!
I see. In my opinion, this is not the best solution. Let me explain why:
Unpublished complaints have never gotten assigned a direct resolver because those cases did not pass the requirements. Hence I can't point you to a concrete person.
In my opinion, it would be better to submit a new request, add the explanation you mentioned up front, and then demonstrate what has changed or why you believe the case fits the criteria now. Simply anything you believe you missed in the first request, include as the opening of the second attempt. Then you can paste the original text.
What do you think?
OdgovoriCitiraj1
pre 7 meseci
Čekam već 13 dana i to je to...
Kada sajt kaže da će platiti za 3 dana, a ja čekam 13, ne mogu da verujem da ću dobiti novac.
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OdgovoriCitiraj1
pre 7 meseci
I will try that thanks a lot!
pre 7 meseci
Update!
I just got a message from Vernika. Is this about changing the way the last complaint was closed? I mean, is this inquiry more about, let's say, classification of an already rejected complaint? She is aware of your request, just so you know.
pre 7 meseci
Hi Radka,
No that one is fine, I was referring to another complaint which got rejected. This was rejected before being put on the Casino Guru platform.
OdgovoriCitiraj1
pre 7 meseci
Hi,
Aha, ok. Thanks for the clarification. I would vote for the second attempt, then.
I hope for a positive outcome and the approval of the request.
pre 7 meseci
Thanks Radka,
A new complaint has been sent and I do hope that it gets approved otherwise I would like to discuss the case with the Complaint experts as I do believe that this case is justified
OdgovoriCitiraj1
pre 7 meseci
Razumem, ali nema konkretnog odgovora od njih. Čekam od 28. juna. Danas je 9.... šta sada mogu da uradim?
hvala vam na pomoći
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Obrisan
Youssf
je izbrisao post
pre 7 meseci
Can I ever expect a reply to my emails to casino guru all 3 of which are unanswered
pre 7 meseci
Thanks Radka,
A new complaint has been sent and I do hope that it gets approved otherwise I would like to discuss the case with the Complaint experts as I do believe that this case is justified
pre 7 meseci
Hello Youssf.
I understand your determination, but I hope you too understand you can't get any reassurance here. In the complaint process, the beliefs are not what matters the most. Just saying. Good luck.
OdgovoriCitiraj1
pre 7 meseci
Hello, that depends on the situation. The Complaint and Data Team may not respond to anyone directly per email yet; if it is a complaint involved, the important staff will be discussed there. The complaint thread serves that purpose. This measure is absolutely necessary given that there are over 1,000 open complaints.
Try to understand that, please.
pre 7 meseci
Razumem, ali nema konkretnog odgovora od njih. Čekam od 28. juna. Danas je 9.... šta sada mogu da uradim?
hvala vam na pomoći
Automatski prevedeno:
pre 7 meseci
Hello, I empathize with you. It's clear that you must exercise patience. First of all, the complaint process gives casinos 14 full days to resolve the matter on their own; after that, the complaint will be addressed and the initial part starts, so later on the casino is asked to join the complaint and secure resolution.
Inside note: once you submit the complaint, if we have registered a casino contact in our system, this contact gets notified, so if they care enough to reach out sooner, they could.
Try to hold on; the approximate complaint lasts about 22 days, I guess.
pre 7 meseci
Radka sorry Im confused. I submitted a complaint. You rejected it on certain grounds that were incorrect ie were factually wrong as to the basis of my compaint. I emailed you to clarify this and confirm the basis of my complaint. So are you saying you will ignore my emails?
pre 7 meseci
Prošao je 1 dan od početka mog 7-dnevnog roka za žalbe, a još uvek ništa nije obrađeno.
Šta mogu da uradim nakon što prođe 7 dana, tj. sutra?
Povlačenja su izvršena 27., 28. i 29. juna.
hvala vam na pažnji
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pre 7 meseci
Imam potpuno isti problem kao što je verifikovano na veb-sajtu, ali ništa se ne dešava, stalno traže nove dokumente. Poslednjih 10 dana šaljem dokumente i imejlove kao lud, ali mi ne odgovaraju. Bio sam na ćaskanju uživo najmanje 40 puta i svaki put tvrde da nisu dobili nikakve dokumente ili traže iste dokumente sa različitim datumom. Ovo traje već 10 dana. Molim vas, pomozite mi.
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pre 7 meseci
I kao i ja. Nemam rešenje. Sve što preostaje je da čekam.
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pre 7 meseci
Hello Radka,
I do find it strange that my third attempt did not get approved despite my email sent to your colleagues from Complaint with the supporting evidence to make sure that all info is visible. The least your colleagues could do was respond on my mail and explain why my complaint did not get approved.
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