Tačno, igrao sam na telefonu i bam, crknuo je jer se baterija ispraznila. Odmah sam nastavio na laptopu i kada sam se prijavio, iznenađenje, novca nije bilo. Bilo je samo 10 dolara od 127 dolara (vrlo dobro se sećam iznosa jer sam zato požurio da uključim laptop). Kada sam proverio šta sam mogao (jer vredi napomenuti da kazino ne vodi evidenciju vaših igranja), ili je barem ne daju mušteriji, kao u svim onlajn kazinima koje poznajem, kada sam tražio pomoć, dali su mi samo naziv igre na koju sam slučajno potrošio 127 dolara (za koju kažu da je rulet nešto ili nešto). I ne žele da vam daju ni evidenciju. Oni imaju pristup, ali ja, kao korisnik, nemam. Barem su mi postavili svaku prepreku na putu i nikada mi nisu ništa vratili i održavali su svoju laž do samog kraja. Nisam želeo da se nastavim boriti za taj novac za koji samo oni znaju jer nisu mogli da ga vrate ili reše problem, čak ni samo da bih izbegao da budem razotkriven ili da bih izgledao dobro pred svojim kupcem. Ukratko, bilo je razočaravajuće jer mi se svidelo, ali ne možete stalno verovati ako se tog popodneva desilo nešto tako čudno i postupljeno na najarogantniji način.
Exactly, I was playing on my phone and bam, it died because the battery died. I immediately continued on my laptop, and when I logged in, surprise, the money was missing. There was only $10 out of $127 (I remember the amounts very well because that's why I rushed to turn on my laptop). When I checked what I could (because it's worth noting that the casino doesn't keep a record of your plays), or at least they don't provide it to the customer, like in all the online casinos I know, when I asked for assistance, they only gave me the name of the game I coincidentally spent the $127 on (which they say was roulette something-or-other). And they don't want to give you the record either. They have access, but I, as a user, don't. At least, they put every obstacle in my way, and they never gave me anything back and maintained their lie until the very end. I didn't want to keep fighting for that money that only they know about because they couldn't return it or resolve the issue, even just to avoid being exposed or to look good to their customer. In short, it was disappointing because I liked it, but you can't keep trusting it if something so strange and handled in the most arrogant way happened that afternoon.
Exacto, de que estaba jugando en el celular y pum que se me apaga pq me quede sin pila , inmediatamente continue en mi laptop y al iniciar sesion o sorpresa el dinero no estaba completo solo habia $10 de $127 (recuerdo muy bien las cantidades porque justo por eso me apresure a prender la lap) al verificar lo que se podia( porque cabe aclarar que el casino no cuenta con historial de tus jugadas) o por lo menos no se lo proporcionan al cliente, como en todos los casinos online que conozco. Al solicitar asistencia solo me dieron el nombre del juego en que gaste casualmente los $127 (que ellos dicen fue en roulett noseque) y si el historial tampoco quieren dartelo ellos, ellos si pueden tener acceso y uno como usuario no, por lo menos todas trabas fueron aplicadas conmigo, y nunca me devolvieron nada y sostuvieron su mentira hasta al final, ya no quise seguir luchando por ese dinero que solo ellos saben porque no me pudieron devolver o solucionar aunque fuera para no ser exibidos o quedar bien con su cliente. En fin decepciono porque me agradaba pero no se puede seguir confiando si algo tan extraño y manejado de la manera mas arrogante sucedio aquella tarde.
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