pre 2 godina
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7Signs Casino - opšta diskusija
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pre 1 godinu
The casino is deceiving 7 signs. I won the amount of money more than 3000 euros, they refused to pay me and blocked my account. When I wrote to them, the chat operator answered that you did not pass the verification check, you violated paragraph 9.1. Although I did not violate anything, all the documents submitted to them for verification were reliable. When I asked on what basis I didn’t pass verification, no one answered me. They only write the same thing and you didn’t pass verification. This is the first time I come across such a casino that if you don’t pass verification, your account is blocked.
2
pre 1 godinu
Hello,
It's sad that the casino failed to explain what was wrong. Sometimes, the reason is kind of a security matter, and the casino is not interested to provide its services to the player anymore. It stands still that in order to get the winnings, the player must pass the verification though. I'm not going to speculate what went wrong, instead if you feel that you need help because you are not aware of anything unusual and you played and behaved according to terms and rules, the complaint is your best shot now.
Please provide Nick with everything you've got from the casino, and be prepared that it will probably take some time to advance. 🙏
pre 1 godinu
I have an account opened in more than one casino. I never had such problems if I didn’t go through verification right away, the casino re-sent a request for the necessary documents. But no one ever blocked the account. I couldn’t break anything. Yes, I sent Niku everything that came to my mail.
1
pre 1 godinu
Without asking the casino, I guess it's just an open space for imagination, now it's time to find out more about that issue. Let's see what the complaint brings us.
pre 1 godinu
Podneo sam žalbu
žalba je odbijena
Kazino me optužuje da sam položio novac od prijatelja
Potvrdio sam bankovne izvode koji pokazuju da sam imao novac na svom bankovnom računu za depozit
i objasnio sam im da mi ovaj prijatelj duguje novac i dokazao sam im da mi prijatelj vraća novac
Zbog toga je moj račun blokiran i mojih 1000 € zadržano
Casino Guru mi nije dao nikakvu drugu opciju, verovali su kazinu i zatvorili su moju žalbu
Izneo sam nekoliko dokaza gde je jasno da sam 100% u pravu, ali oni ignorišu moju žalbu
ne žele da ponovo otvore moju žalbu
Ako ovaj slučaj bude razjašnjen za moja prava, ja ću se izviniti ovom kazinu i Casino Guruu. Do tada ću sačekati i videti
Automatski prevedeno:
1
pre 1 godinu
I'm sorry to see you in this unpleasant situation. If I may provide a piece of advice, never ever use anyone else's payment option. According to the complaint, however, the main complication lies elsewhere.
Quoting from the complaint:
"Dear Sabrina61, I was in contact with a casino representative and was shown evidence that you used funds from a previously closed account belonging to a different person to deposit at one of the casinos. This is prohibited as per the casino's terms of service and therefore we will be unable to help you further in this matter. Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future."
This is something you should never do again. Do you agree this is far from ordinary behavior a casual player would express? Especially from the casino's point of view?
Ažurirano od strane autora pre 1 godinu
pre 1 godinu
Ako u tom trenutku imam 300€ na računu i dobijem 100€ od osobe i uplatim 50 plus 50 u kazinu
Kako sada znaš koji sam novac koristio?
ovo nema smisla
vrlo je lako izračunati
Takođe mogu da vam kažem da je live chat najveći prevarant i lažov
Uploadovao sam nekoliko dokaza koji svedoče o tome, isplaćeno danas, isplaćeno sutra, sve je u redu, pomešali smo ih, potvrdite svoj nalog, potvrdite, napišite imejl, ne mogu vam više pomoći , samo apsolutno zabranjen pristup ovoj kompaniji
tužan kazino guru nakon toliko loših komentara od strane kupaca i dalje daje tako dobar prijem kompaniji
upomoć upomoć
Nikome ne bih savetovao da igra ovde u ovoj administraciji
oni će imati samo probleme
Imao sam najgore iskustvo sa ovom administracijom
oni vam nikada neće odgovoriti ako postoje problemi sa povlačenjem ili verifikacijom
možda uz veliku sreću ako podnesu žalbu Casino Guruu
šanse su 95%-5%
nije do Casino Gurua, već do kompanije ovih kazina
Automatski prevedeno:
pre 1 godinu
ŽELIM DA VRATIM SVE SVOJE DEPOZITVE KOJE SAM UPLATIO KOMPANIJI
Automatski prevedeno:
pre 1 godinu
KAKO ZNATE DA JE OVO BLOKIRANA OSOBA DA LI IMATE DOKAZE O OVOM
Automatski prevedeno:
pre 1 godinu
Ako u tom trenutku imam 300€ na računu i dobijem 100€ od osobe i uplatim 50 plus 50 u kazinu
Kako sada znaš koji sam novac koristio?
ovo nema smisla
vrlo je lako izračunati
Takođe mogu da vam kažem da je live chat najveći prevarant i lažov
Uploadovao sam nekoliko dokaza koji svedoče o tome, isplaćeno danas, isplaćeno sutra, sve je u redu, pomešali smo ih, potvrdite svoj nalog, potvrdite, napišite imejl, ne mogu vam više pomoći , samo apsolutno zabranjen pristup ovoj kompaniji
tužan kazino guru nakon toliko loših komentara od strane kupaca i dalje daje tako dobar prijem kompaniji
upomoć upomoć
Nikome ne bih savetovao da igra ovde u ovoj administraciji
oni će imati samo probleme
Imao sam najgore iskustvo sa ovom administracijom
oni vam nikada neće odgovoriti ako postoje problemi sa povlačenjem ili verifikacijom
možda uz veliku sreću ako podnesu žalbu Casino Guruu
šanse su 95%-5%
nije do Casino Gurua, već do kompanije ovih kazina
Automatski prevedeno:
pre 1 godinu
I understand you feel you are still right to claim your explanation covers all questions. But you should focus on the main point: You breached the casino's terms and conditions in a way that is absolutely nonacceptable:
"I was shown evidence that you used funds from a previously closed account belonging to a different person to deposit at one of the casinos"
Thus the rest like "How do you now know what money I used?" does not actually matter.
Have you seen this?
Check out the terms 9 - 9,1, please.
pre 4 meseci
Zdravo, da li je neko uspeo da podigne novac iz ovog kazina?
Automatski prevedeno:
pre 4 meseci
For more information, you can always browse the user reviews for each casino. Here is the link for this one.
To be informed, reading complaints could help many times. For this casino, we have 14 of them here.
I hope it'll help somehow.
Is there anything we could do to be of any help? Do you experience some kind of issue, perhaps?
