AllySpin Casino - opšta diskusija (strana 4)

on hold since june 21st

em espera desde dia 21junho

Hello, I have big problems with the timing. They told me to send the money to my account on June 25th. They said 3-5 days and nothing. Since then they have been doing dead bugs. Today, after a month, I managed to get on the online chat, where they claimed that they sent the money in June and then turned off the chat. I don't know how to proceed. If there was a technical problem with the payment, someone would have responded to about 50 emails I sent them.

Zdravím, mám s časovém veliké problémy. Měli mi 25.6. Zaslat peníze na účet. Napsali 3-5 dní a nic. Od té doby dělají mrtvé brouky. Dnes se mi podařilo po měsíci dostat na on-line chat, kde ni tvrdili, že v červnu peníze poslali a pak chat vypnuly. Nevím jak už postupovat. Kdyby byl technický problém u platby, tak by někdo reagoval asi na 50 e-mailů co jsem jim poslal.

This has really been going on for a long time. Right?

So, I would surely suggest you file a complaint here with our team, and we will investigate the whole situation and hopefully will be able to find out the reason for all this.

What do you say? Will you try that?

Have you ever withdrawn your winnings from this casino before?

Did you manage to whithdraw?

According to what the player described in his complaint, yes, he got the money in the end. 

Why do you ask, are you waiting here for a withdrawal too?

Yes. I made complaint. They are delaying. They cancel me twice.

After almost a month of waiting... I received

Após quase 1 mês de espera... Recebi

Did they canceled it or you just waiting?

Did they tell you why they canceled your withdrawals? How long have you been waiting for your money? 

If you also have a complaint, our team will try to help you. 

But we also give casinos 14 days to send you money. 

So I guess patience is still needed.

Glad to hear that. 🙂

After a month receive money is too long for me but better later than never.

I think you will pass after this situation, am I right?

Hi. No they didn't tell me why they canceled. I sent emails why is taking so lont and they don't give me answer.

It's hard to trust a casino like that again.

Fica difícil voltar a confiar num casino assim.

I won't play there anymore. I wrote to them today, they say today is the third day, please be patient.

I thought so too. 

But we'll have to wait, obviously, based on how it is at the moment, and hopefully you'll have a new update soon. 

If not as I said, we will try to help you.

I follow. 🙂

I reckon it would be the same with me.

So, I will only tell you that I wish you good luck in your future journey.

They just paid. I asked for closing the account

Excellent, I'm so glad. 

Can you let me know if the account closure went well?🙂

Hi. They closed account. I had to wait 24 h for reply and they asked me why

That's a pretty good time I'd say. The fact that they asked you why is also normal because sometimes they try to "save" players by giving them a bonus. 

Anyway, when you've done all that, I believe you'll have a better experience for yourself elsewhere.🙂

Terrible experience with this casino and the RTP is non existent! Or haven’t experienced it yet and I have put several hundred$ into this casino, and when I did win a small amount I tried to withdraw it and of course I couldn’t because they said I had an active bonus running which I never agreed too.