Hej tamo,
Nisam svestan takve privremene greške, ali sam tu da vam pomognem, iako se sa moje strane čini u redu.
Možete li da dodirnete ili kliknete na ovu vezu 👈 da ponovo pokušate da pristupite svojoj žalbi?
Samo da saznam odakle da počnem da tražim rešenje.
Hvala unapred 🙏
Hey there,
I'm not aware of such a temporary error, but I'm here to help you out, though it seems okay on my end.
Could you please tap or click this link 👈 to try accessing your complaint again?
Just to find out where to start looking for a solution.
Thank you in advance 🙏
Ne kažem ni da ste uradili nešto loše. Ali u komentaru za B7casino mislim da je pisalo da nisam dobio nikakav novac, ali to nije tačno. Zbog greške moje banke, B7casino nije primio nikakav novac od mene, povukli su ovo uz moju dozvolu da se povuku sa mog računa. ...i dalje ostaje problem što mi je račun blokiran i ne dobijam uplatu od 3000 evra i što mi je još 1400 evra na računu. Na mejlove se ne odgovara, a za ostalo pročitajte gore. Otvorio sam žalbu kod vas i ne znam šta drugo da radim...izvinite
I'm not saying you did anything wrong either. But in a comment to B7casino I think it said that I had not received any money, but that is not true. Due to an error by my bank, B7casino had not received any money from me, they withdrew this with my permission to withdraw from my account. ...the problem remains that my account is blocked and I do not receive my payment of 3000 euros and that there is still 1400 euros in my account. Emails are not responded to and for the rest read above. I have opened a complaint with you and I don't know what else to do...sorry
Ik zeg ook niet dat u iets verkeerds heeft gedaan. Maar in een commentaar naar B7casino denk ik stond dat ik geen geld had gekregen, maar dat is niet waar door een fout van mijn bank had B7casino geen geld van mij gehad, dit hebben ze weer terug gehaald met toestemming van mij om van mijn account te halen...verders blijft het probleem dat mijn account geblokkeerd is en ik mijn uitbetaling van 3000 euro niet krijg en dat er nog 1400 euro op mijn account staat. Er wordt niet gereageerd op mails en voor de rest lees hierboven. Heb een klacht geopend bij jullie en verders weet ik niet wat ik moet doen...sorry
U redu je, bez pritiska. Idemo korak po korak.
Pokušaću da objasnim malo dalje, počevši od vaše žalbe:
Na osnovu snimka ekrana koji prikazuje privremenu grešku, kao i vaših reči, „Imam otvorenu žalbu i imam odgovor, ali mogu da je otvorim za juče i danas pogledajte snimak ekrana" pratio sam korake da pristupim vašoj žalbi i izgleda da je sve tako rad.
Dakle, da vam pomognem, možete li potvrditi da ova zelena veza 👈 ne radi za vas?
Ako ne, tu sam da pomognem
Ako da, u redu - problem je rešen sam od sebe, pretpostavljam.
Sada, u vezi sa vašim problemom sa kazinom, koji nije povezan sa greškom u žalbi:
Moram priznati da sam sada zbunjen.
Poslednje ažuriranje koje ste uneli u žalbi kaže: "Uplatio sam depozit koji nije završio u njihovoj banci. Gore ste to drugačije opisali. Novac je sada skinut sa mog računa tako da više nemam dugovanja prema b7casino"
Međutim, ovo što sada govorite mi zvuči sasvim drugačije.
Dakle, kada budete mogli da pristupite svojoj žalbi, a tu sam da vam pomognem, ažurirajte je ispravno kako bi se opisali i trenutni događaji.
Kristina (vaš specijalista za žalbe) treba da razume šta se trenutno dešava, pa hajde da to uradimo zajedno ako vam trebam. 🙏
That's ok, no pressure. We're going to take it step by step.
I'll try to explain a bit further, starting with your complaint:
Based on the screenshot showing a temporary error and also your words, "I have openende a complain and i have a answer but i can open it for yesrerday en today see screenshot" I followed the steps to access your complaint, and all seems to be working.
Thus, to help you out, can you confirm this green link 👈 does not work for you?
If not, I'm here to help
If yes, fine - problem solved on its own, I guess.
Now, regarding your casino problem, which is unrelated to the complaint error:
I must admit, I'm confused now.
The last update you made in the complaint says, "I made a deposit that did not end up in their bank. Above you describe it differently. The money has now been removed from my account so I no longer have a debt with b7casino"
What you're saying now, however, sounds quite different to me.
So, once you can access your complaint, which I'm here to assist with, please update it correctly so the current events are described as well.
Kristina (your complaint specialist) needs to understand what is happening right now, so let's do that together if you need me. 🙏
Ja sam to odmah prijavio kada sam otvorio žalbu, ali ste to pogrešno preveli, ali sam odmah bio otvoren i iskren. Ostaje činjenica da sada nemam nikakav dug prema njima. A ipak je sve blokirano. I tako ne dobijam svoj novac. Verifikovan sam i sve od njih. Uvek sam uredno primao prethodne isplate. Tada je to bilo samo 50 evra ili 100 evra odjednom, sada je 3000 evra pa 1400 koliko je na mom računu.
I immediately reported this when I opened the complaint, but you translated it incorrectly, but I was immediately open and honest. The fact remains that I now have no debt to them. And yet everything is blocked. And so I don't get my money. I am verified and everything by them. I have always received previous payouts neatly. Back then it was only 50 euros or 100 euros at a time, now it is 3000 euros and then the 1400 that is in my account.
Ik heb meteen bij de klacht die ik opende dit al gemeld, alleen heeft u het verkeerd vertaalt, ben meteen open en eerlijk geweest. Het feit blijft dat ik nu bij hun geen schuld heb. En toch alles is geblokkeerd. En ik mijn geld dus niet krijg. Ik ben geverifieerd en alles door hen. Heb eerdere uitbetalingen altijd wel netjes gekregen. Toen ging het maar om 50 euro of 100 euro per keer nu om 3000 euro en dan nog de 1400 die op mijn account staat.
U redu, pretpostavljam da možete pristupiti svojoj žalbi bez ikakvih problema. Drago mi je da to čujem.
Žao mi je što se ponavljam, ali zaista morate da ažurirate žalbu. Kristina treba da zna da je vaš račun blokiran dok na njemu ima novca. Da li me razumete, molim vas?
Iz vašeg poslednjeg odgovora može izgledati da je problem rešen.
Ovo je samo forum, uprkos našem razgovoru ovde, vaša žalba se nalazi na drugom mestu.
Pored toga, obratite pažnju na pitanja koja su vam postavljena. Odgovori su važni da bi se žalba nastavila dalje.
Da li me razumete, molim vas?
Okay, I assume that you can access your complaint without any problems. Glad to hear that.
I'm sorry to keep repeating myself, but you really have to update the complaint. Kristina needs to know your account is blocked while there is money left in it. Do you understand me, please?
From your last response, it may seem like the issue has been resolved.
This is just a forum, despite our conversation here, your complaint is held elsewhere.
Additionally, kindly mind those questions you were asked. Answers are important for the complaint to proceed further.
Do you understand me, please?
Duboko sam razočaran svojim iskustvom u b7 kazinu. Nakon što sam osvojio značajan iznos od 6000 dolara, još nisam dobio nikakvu isplatu, uprkos višestrukim pokušajima da kontaktiram korisničku podršku.
Posle nedelju dana čekanja i ponovljenih uveravanja iz kazina da se problem „tretira sa visokim prioritetom", ostao sam bez odgovora i bez svog novca. Nedostatak komunikacije i transparentnosti sa njihove strane je šokantan.
Duboko sam razočaran i frustriran ovim iskustvom.
I am deeply disappointed with my experience at b7 Casino. After winning a significant amount of $6000, I have yet to receive any payout, despite multiple attempts to contact customer service.
After a week of waiting and repeated assurances from the casino that the issue is being "treated with high priority," I am left with no response and without my money. The lack of communication and transparency on their part is shocking.
I am deeply disappointed and frustrated by this experience.
Mogu li da pitam da li je vaš nalog u ovom kazinu u potpunosti verifikovan i da li ste ranije imali uspešne isplate?
Obično dajemo kazinima 14 punih dana da nastave sa uplatom, posebno kada je u pitanju prvo povlačenje.
Imate li kakvih novosti u vezi sa ovim, molim?
May I ask if your account at this casino is fully verified and if you've had any successful withdrawals before?
We usually give casinos 14 full days to proceed with the payment, especially when it comes to the first withdrawal.
Have you got any news regarding this, please?
Zdravo Romi,
Da, moj nalog je u potpunosti verifikovan, već imam 3 uspešna povlačenja.
Ali moj slučaj se ne odnosi na isplate, moj slučaj je o tome da ne dobijem novac 1. maja 2024. Dok sam igrao igru KSKSKSTreme Lightning Roulette 1. maja 2024. osvojio sam 6.000 evra. Iznos se pojavio na mom računu i za 1 minut bukvalno je nestao. U mojoj istoriji igre (snimak ekrana) možete videti da sam pobedio u 21:18:08, 6000 evra.
Odmah sam kontaktirao podršku i rekli su mi da uradim sledeće:
- Sačekajte 1 sat
- odjavite se, a zatim se prijavite u hrom režimu.
Uprkos ovim akcijama, novac više nikada nije došao na moj račun. Od tada sam pokušavao da kontaktiram podršku svaki dan i kroz ćaskanje mi se svaki dan govori:
- vaš slučaj je prosleđen menadžerima
- vašem slučaju je dat visok prioritet timu za brigu
- Vaš slučaj se tretira veoma hitno
Ali sada je prošlo 12 dana i još uvek nemam novca na računu.
Jasno je da je to tehnička greška, ali zahvaljujući ovoj grešci novac je nestao sa vašeg računa.
Samo želim svoj novac nazad. Već sam poslao sve traženo, istoriju igara, snimak ekrana, ID igre.
Očigledno je da sam tek dobio novac i da ga nema, ali želim svoj novac nazad jer sam platio da igram, kockao sam se i dobio.
evo šaljem snimak ekrana da vidite i sami.
Hi Romi,
Yes my account is fully verified, I have 3 successful withdrawals already.
But my case is not about withdrawals, my case is about not receiving winning money on May 1, 2024. While playing the game XXXTreme Lightning Roulette on May 1, 2024, I won 6,000 euros. The amount appeared in my account and within 1 minute it literally disappeared. In my game history (screenshot) you can see that I won at 21:18:08, 6000 euros.
I immediately contacted support and they told me to do the following:
- Wait 1 hour
- log off and then log in in chrome mode.
Despite these actions, the money never came into my account again. Since then I have tried to contact support every day and through the chat I am told every day:
- your case has been forwarded to managers
- your case has been given high priority to the concern team
- Your case is being treated with great urgency
But now it is 12 days later and I still have no money in my account.
It is clearly a technical error, but thanks to this error the money has disappeared from your account.
I just want my money back. I have already sent everything requested, Game history, screenshot, game ID.
It's obvious that I just got the money and it's gone, but I want my money back because I paid to play, I gambled and I won.
here I send the screenshot so you can see for yourself.
U ovom slučaju, predlažem vam da podnesete žalbu ovde kako bi naš tim mogao da vam pomogne oko ovog problema. Molimo vas da pratite ovu vezu da biste to uradili. Svakako nas obaveštavajte o svim novostima u vezi sa ovim.
In this case, I would suggest you file a complaint here so our team can help you out with this issue. Please follow this link to do so. Surely keep us updated about any news regarding this.
Nismo mogli da prepoznamo jezik na kom ste napisali vaš odgovor. Molimo vas da izaberete jezik među opcijama
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