pre 5 dana
Zdravo, čak imam i pismeno sada da su oni krivi, prema LiveChat-u, ali još uvek nisam blokiran, sada sam blokirao kreditnu karticu radi sopstvene bezbednosti
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BassBet Casino - opšta diskusija (strana 3)
pre 4 dana
Very good step! Please also make sure to forward the statement in writing you mentioned to Michal. He will surely put it to good use!
Do you have someone close to help you get through this, please?
pre 4 dana
Update:
so in my last update last week I had mentionned that they have accepted all my documents, there was only one left I needed to send them which is my proof of address, so I sent them proof of my old and also new address, that was one week ago.
Today they finally answered me asking me again for all of the documents I already sent and got approved last week.. So I sent them all over again, hopefully this time I won’t have to wait another week for nothing.
ps: All my documents are legit and in good quality so no concerns about that
pre 3 dana
I'd probably be getting quite angry because I don't see why they would ask the same thing again if you already sent it to them last week and it was approved.
Anyway, I can see that you have a lot of patience, although what else is left for you. If this drags on and nothing comes of it, we will try to help you with our complaints team.
I hope it will soon be over and you will be able to withdraw the money. 🙂
pre 3 dana
Ich bin trotz dieser Email, immer noch nicht gesperrt, mein Kollege hat es überprüft 🤦♀️
Dear Kerstin,
Thank you for contacting our support team.
We would like to inform you that, in conformity with our Terms and Conditions, any balance in your game account will be voided during the process.
Please, confirm your decision and acknowledgment by replying to this email.
Our Casino is fully committed to supporting Responsible Gambling initiatives and encourages you to find information about Responsible Gambling at the websites of the organizations below. Apart from professional help, you will also find applications, which, when downloaded, limit your access to gaming.
https://responsiblegambling.org/
https://www.gamblersanonymous.org.uk/
https://www.gamblingtherapy.org/
If you have any additional questions, please, do not hesitate to let us know.
Best Regards,
Customer Service
pre 3 dana
I'm speechless.. I honestly hope this is some way of very stupid translation, because I can't believe you have to confirm you agree with the balance to be voided. Personally, I see no reason why you should even confirm your request once more. Not to even mention the balance involved.
Please let Kristina know about that immediatelly. This is far too serious, I'd say!
pre 3 dana
Zdravo Radka, nisam potvrdio da mogu da zadrže moj novac, ali sam ih zamolio da plate. 
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pre 3 dana
Ne postoji način da se skine sa njihove mejling liste. Mnogo puta sam tražio da se račun trajno zatvori. Oni šalju e-poštu sa bonusom od 5e ili 20 besplatnih okretaja. Kada pokušam da se prijavim, dobijam „vaš nalog se pregledava", ali oni ne zatvaraju nalog trajno već nastavljaju da šalju neželjenu poštu. Ako se nekako uklonite sa liste, oni u tom kazinu će vas ponovo dodati na listu. Sada bi trebalo da postoji zakon na nivou EU za ova džank kazina.
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pre 3 dana
Zdravo Radka, nisam potvrdio da mogu da zadrže moj novac, ali sam ih zamolio da plate.
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pre 2 dana
The only reasonable response, I'd say.
Once more, though, I ask you to add this latest issue to the complaint thread. Just as you write a post on the forum, feel free to add all those screenshots there. Especially the casino's previous suggestion is very important, because it makes no sense. Instead, it was highly unfair.
pre 3 dana
Ne postoji način da se skine sa njihove mejling liste. Mnogo puta sam tražio da se račun trajno zatvori. Oni šalju e-poštu sa bonusom od 5e ili 20 besplatnih okretaja. Kada pokušam da se prijavim, dobijam „vaš nalog se pregledava", ali oni ne zatvaraju nalog trajno već nastavljaju da šalju neželjenu poštu. Ako se nekako uklonite sa liste, oni u tom kazinu će vas ponovo dodati na listu. Sada bi trebalo da postoji zakon na nivou EU za ova džank kazina.
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pre 2 dana
Hello!
As I posted in the other thread, the situation is getting really desperate.
It was just last Wednesday during a call focused on complicated player issues when my colleagues mentioned the increasing trend of such massive group promotions and casinos inability to ensure excluding addicted players from email campaigns once their accounts have been closed due to addiction.
We agreed such a situation is troublesome and should be avoided. However, there is always some catch. We believe we can try to help only if such emails are sent from the official casino email, not through affiliate partners or promo partners. Third parties, despite how it may sound, are beyond our reach.
I can imagine the same may be happening with many more previously closed accounts; it does not matter whether the addictions were involved or not. Also, I have already heard that such accounts have not been, in many cases, technically fully closed. Just as you said, "under review" or something similar.
When it comes to the mailing lists, perhaps asking the local authority overseeing GDPR compliance may lead to something.
In any case, feel free to submit a complaint about that. In my opinion, permanent account closure is a reasonable request and the casino should be - within reasonable borders - acting accordingly.
pre 2 dana
Stavio sam ga u CC u svakom imejlu
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pre 2 dana
Ok, that's good.
I really don't like where this is going, to be completely honest with you.
pre 2 dana
Radka, ni ja, nadam se da ću dobiti nazad 😬 Srećom ne mogu više nigde da igram, banovan sam preko Oasis-a.
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pre 11 sati
Zdravo Radka, pokušavaju na svaki način, u vreme zatvaranja računa, zbog zavisnosti od kockanja, 
Još nisam bila VIP mušterija
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pre 4 sati
Hello,
we are all very concerned about those practices and my colleagues are constantly trying to educate casino representatives about how wrong and dangerous for players such an approach is!
Hold on, please. Michal is on it.
