Hello! I'd say you were given the wrong information, or the information from the chat operator was correct but not respected afterward. One way or another, submitting a complaint was a smart step. Please make sure to provide the screenshot showing the most important chat operator's response to your inquiry. I believe that will help us a lot.
Do you possess such a screenshot, please?
Zdravo. Napravio sam snimak ekrana ovog razgovora
It's good that you made them, because it will certainly be helpful. Anyway, did you also provide these screenshots to Veronika at her email that she gave you in the complaint ?
Nevertheless, if something new comes up in your case, don't hesitate to let us know.
We will be waiting.
Ovako sam poslao snimke ekrana na adresu e-pošte koju mi je dala
Smart move. It is always better to send all you can and let the complaint handler decide what she needs.
Hopefully, we'll find a way to resolve your issue soon.
Da li neko zna zašto toliko dugo ne povlače sredstva? Čekam više od nedelju dana. Nije normalno! I drugi kupci se žale na kašnjenje u povlačenju sredstava! Imaju tako visok rejting, ali ne plaćaju!
NEDELjA VREMENA JE NIŠTA. PRIPREMITE SE ZA 1 MESEC... OČEKIVANjA
Kako ovaj kazino može imati tako visok rejting ako isplaćuje mesecima? Usput, da li ste plaćeni za mesec dana?
IMAM PRIJATELjE U FB GRUPI I TAKO DUGO ČEKAJU
I ZAPOČEO SSPIR JER SU UZIMALI UPLATE ZA OKLADANjA PREKO 25E. I MOJA OPLADA JE BILA 2 EVRA, ALI SAM KUPIO BONUS. PRETHODNO JE GOSPOĐA NAPISALA UŽIVO DA NIŠTA NEĆE BITI JER IMA PRAVOG NOVCA. I BILA JE BLOK PLAĆANjA.
Da li neko zna zašto toliko dugo ne povlače sredstva? Čekam više od nedelju dana. Nije normalno! I drugi kupci se žale na kašnjenje u povlačenju sredstava! Imaju tako visok rejting, ali ne plaćaju!
Hi, did the casino say why it takes more than a week? I would like to add that we give casinos 14 days to resolve the withdrawal issue. Have you verified your account with the casino yet ?
Anyway, I see that you have managed to file a complaint, so let's see where this all goes.
I ZAPOČEO SSPIR JER SU UZIMALI UPLATE ZA OKLADANjA PREKO 25E. I MOJA OPLADA JE BILA 2 EVRA, ALI SAM KUPIO BONUS. PRETHODNO JE GOSPOĐA NAPISALA UŽIVO DA NIŠTA NEĆE BITI JER IMA PRAVOG NOVCA. I BILA JE BLOK PLAĆANjA.
I see that you have been having problems for a long time and according to your complaint we are waiting for an answer from the casino. So far it doesn't look rosy but I hope it will change and it will turn out well in the end, although I am a bit worried in this case.
Fingers crossed. 🤞🤞
14 dana je već prošlo! Nijedan moj zahtev još nije potvrđen! Ne razumem kada ću dobiti svoja sredstva!
That's quite a lot and also our time average. Our team will try to help you as best as we can, since you have a complaint.
However, I was wondering if the casino has told you the reason why you still haven't confirmed your withdrawal ?
Ne. Oni ne uspostavljaju kontakt. Napisao sam oko 10 poruka na mail podrške, kao i oko 10 poruka finansijskom odeljenju. Nažalost, nisam dobio nikakav odgovor.
Well, I'm sorry, because from what I've seen, the casino has solved all its complaints so far. We'll see how the situation develops when our team steps in. As much as I hate to say it, we'll have to wait.🙁
ČUVAJTE SE OVOG KAZINA NISU MISLILI DA ODGOVARAJU NA MOJU ŽALBU „Naša presuda"
Bez reakcije, pasivni regulator
NEREŠENO
I've got exactly the same problem.
Withdrawal is pending since 13 days, the support told my im verificated and they cant contact the financial department.
The finance@ e-Mail Adress didn't answered any E-Mails.
The support isn't answering now since a week too.
Absolute scam-Casino...
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
