pre 3 nedelja
Čekam već skoro nedelju dana iznos od 900 PLN i verovatno ću podneti žalbu, zašto moram da čekam 14 dana ako je to moj novac?
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BetAlice Casino - opšta diskusija (strana 3)
pre 3 nedelja
I think we're slowly getting there. Fourteen days is the time allotted for the casino to resolve everything that needs to be resolved, and for us, that's the time when the player should have their money. There can be various reasons for the delay. Of course, I'm not saying that casinos sometimes deliberately cause delays so that players will continue playing with their money.
However, this is our proven procedure, and we stick to it. You can file a complaint earlier, but we give casinos the aforementioned 14 days.
pre 3 nedelja
BetAlice provides clear information in its "Help Center" section about how long it takes to process withdrawals. When an operator provides such information, it must also adhere to it. Anything else is misleading the customer.
pre 3 nedelja
Čekam već nedelju dana, ako danas ne dobijem platu, podneću žalbu.
Automatski prevedeno:
pre 3 nedelja
BetAlice provides clear information in its "Help Center" section about how long it takes to process withdrawals. When an operator provides such information, it must also adhere to it. Anything else is misleading the customer.
pre 3 nedelja
I understand that players often only see the days that the casino specifies. However, when it comes to international transfers, delays can occur that the casino has no way of resolving. Have they sent you the money yet, or not? Which payment method did you choose?
pre 3 nedelja
Danas sam podneo žalbu protiv ovog kazina.
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pre 3 nedelja
Unfortunately, no. I have already filed a complaint about this, which will be published in about a week due to the 14-day deadline. For payment, I only use cryptocurrencies.
pre 3 nedelja
Želeo bih da vas zamolim da zatvorite moju žalbu, novac je stigao danas. Hvala vam.
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OdgovoriCitiraj1
pre 3 nedelja
Unfortunately, no. I have already filed a complaint about this, which will be published in about a week due to the 14-day deadline. For payment, I only use cryptocurrencies.
pre 3 nedelja
That's a shame. But I see that another player got their money, so I believe that you will also be lucky and get yours.
If that doesn't happen, then the complaint will continue and we will contact the casino.
If there are any updates, let me know.🙂
pre 1 nedelje
I submitted a complaint to you about 1 1/2 weeks ago. When the deadline for publishing the complaint expired, I was asked to confirm once again whether the problem had been resolved or not.
No, my issue has not been resolved, otherwise I would have marked the complaint as resolved.
Now i am waiting three more days for Casino Guru to respond to my reply so that the complaint can finally be processed. Honestly... this is wasted time and only causes more frustration. Utterly inappropriate.
https://casinoguru-en.com/complaints/betalice-casino-player-s-winnings-haven-t-been-received-5
Regards
R0UNDER
Izmenjeno
pre 1 nedelje
I know that it can be time-consuming, but the procedures are the same for everyone. However, I believe that everything will improve and the casino will be contacted soon.
The casino hasn't said anything else yet. Have you found out anything new?
pre 1 nedelje
Hahahaha... how can I make it clear to the Gurus that the answer is no? ... nein, non, nee, nö, nope, or eheh?
The fact that BetAlice has not yet responded is surely because you have not pursued my complaint and started to exert pressure on BetAlice.
But what do I know? 🤷♂️
pre 1 nedelje
We haven't contacted the casino yet, but when we do, you'll see it in your complaint. However, players sometimes try to communicate with the casino outside of complaints, or the casino sometimes sends them updates. This is not unusual, so I asked about it since you wrote to me after a week.
pre 20 sati
Čekam isplatu od 500 evra od 16. februara. Stalno dobijam isti standardni odgovor od podrške: to je zbog dodatnih bezbednosnih provera od strane finansijskog odeljenja ili prevelikog broja zahteva. Ne znam šta drugo da radim; ponedeljak će obeležiti 14 dana.
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