ForumKazinaBetano Casino - opšta diskusija

Betano Casino - opšta diskusija (strana 3)

pre 2 godina od danilolopes5959
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Jaro
pre 5 meseci

Ali šta ako sam već uploadovao svaki dokument koji mi je na dohvat ruke i postavio sam svaki važeći i aktuelan dokument i oni mi kažu da nisu validni i oni su dokaz trenutne adrese za moje ime i adresu u pdf-u i kažu mi da su nisu validni ili ja Kažu da se razlikuju od onoga što sam registrovao na svom Betano kazino nalogu, ali nije tačno, to su isti podaci koje sam registrovao na svom Betano kazino nalogu, sve imam snimljeno na svom mobilnom telefonu i to je isti podatak


Automatski prevedeno:
pre 5 meseci

Neka me neko uputi gde mogu da pratim ovu stvar sa ovim kazinom, pošto relativno ne žele da mi plate i imam samo nekoliko dana da preuzmem svoj dobitak ako ne zadrže sve, daju vam samo 30 dana da zatraži novac. novac, ali imam još samo nekoliko dana

Automatski prevedeno:
Jaro
pre 4 meseci

Već su mi ponovo prebacili novac na kazino račun da mogu da igram sa njima. Prošlo je 2 puta da su otkazali moje povlačenje i vratili ga na kazino računfile

Automatski prevedeno:
Jaro
pre 4 meseci

Pokušavam da uložim žalbu ovde na betano kazino i aplikacija me izbaci i ne dozvoljava mi da pošaljem žalbu nekom stručnjaku


Automatski prevedeno:
marioalealh59
pre 4 meseci

Well I've read everything and I'll sum it up in one post. 

If you still have a problem and you say that the proof of address is still the same as you entered when you registered and you have evidence of that and the casino still rejects the document, then I would file a complaint because we probably won't know more unless the team tries to investigate. 

I also see that money has been transferred to your gaming account and you should definitely do nothing with it and do not continue to play so that you do not lose it, because we cannot help you in such cases. 

Furthermore, I notice that you have an issue with creating a complaint. Could you send me a screenshot of what happens when you want to file a complaint ? I saw that you already had one solved so I thought it would be no problem to open one. 

Perhaps I would try to use a different browser, delete cookies or use a different device.

If none of that helps, we'll check what's going on and how we can fix it. 

Let me know then.

Jaro
pre 4 meseci

Zaista, nisam dirao taj novac, novac je još uvek tu, jedino što sam uradio je da sam ponovo povukao, u toku je, ali traje između 2 nedelje i vraćaju mi ga na moj kazino račun da mogu da ga igram , prošlo je 2 puta od kako sam i tako, danas su smislili nešto drugo, poslali su mi poruku u potpunosti da će mi otkazati podizanje sredstava jer moram da se kockam, sav novac na računu, file i kažu da su moji podaci netačni, evo šaljem vam snimke mojih podataka i mojih dokumenata da vidite da su isti kao oni koje sam registrovao na svom kazino nalogu. file

Izmenjeno od Jaro pre 4 meseci
Razlog: Deleted personal document
Automatski prevedeno:
marioalealh59
pre 4 meseci

Thanks for the reply, I saw what you wrote but it is not necessary to put it on the forum and certainly not such personal information. 

However, you did well not to play with the money and I would recommend to file a complaint as I have already written. Did you try to do what I wrote and see if it still can't be opened ? Our team would investigate everything necessary and try to help you because if the casino tells you that you have to lose money, that doesn't seem like a normal solution to me.

Please try it and let me know what you find out.

pre 2 meseci

29. juna su otkazali depozit u Betano i do danas mi nisu vratili novac iako sam savršeno poslao potrebna dokumenta, zapravo su tog dana otkazali 2 depozita, jedan od 100 miliona dolara i drugi od 500 miliona dolara.

I onaj od 100 dolara koji su mi vratili, ali drugi, samo su mi dali zaobilaznicu i rekli mi da čekam, ali prošlo je više od dva meseca i ne pokazuju nikakvu želju da reše moj problem.

Automatski prevedeno:
espektro99
pre 2 meseci

It is a really long time waiting, in my opinion.

May I ask if the $500mxn is shown in your account or is it shown as a pending withdrawal?

Did the casino explain the reason for this delay to you?

I would surely suggest you file a complaint here, so our team can have a look at this whole situation. What do you say? Here's the link you need to follow in case you are interested.

pre 2 meseci

It is a really long time waiting, in my opinion.

May I ask if the $500mxn is shown in your account or is it shown as a pending withdrawal?

Did the casino explain the reason for this delay to you?

I would surely suggest you file a complaint here, so our team can have a look at this whole situation. What do you say? Here's the link you need to follow in case you are interested.

pre 2 meseci

Depozit koji sam dao na betano od 500 miliona dolara se nigde ne pojavljuje kao povlačenje na čekanju od strane betano-a, ali me uveravaju da su ga vratili na moj bankovni račun.

Automatski prevedeno:
pre 2 meseci

Osim što mi svaki put kada kontaktiram podršku daju različite verzije problema koji je postojao, bez ikakvog rešenja ovog problema, samo moram da čekam duže, odnosno osim 2 meseca koliko sam bio čekajući to rešenje, još treba da čekam.

Automatski prevedeno:
espektro99
pre 2 meseci

It really must be frustrating, I can understand you.

Did you think about the choice of filing a complaint here, though? Our team will surely gladly look into it.

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