pre 7 meseci
Ako želite da diskutujete bilo šta vezano za Betify Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
Betify Casino - opšta diskusija
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pre 7 meseci
https://casino.guru/betify-casino-player-s-account-unexpectedly-deleted
The complaint seems to allege that the casino had set a minimum wager of €1 for the promotion, but no such terms and conditions existed anywhere on the site.
Where on earth did the Casino Guru representative find such language?
pre 7 meseci
You probably don't know this closure was marked as sensitive, so I'm assuming you are not fully informed, and due to the same fact, I'm unable to explain.
Let's just say the issue was different.
pre 7 meseci
I know the owner of this complaint.
So I know the contents of the complaint.
It seems that the casino is giving false explanations to the casino guru, and I would like to confirm the facts about it.
pre 7 meseci
I just checked and it was indeed 'added' about the minimum wager.
However, I confirm that this was not stated until just the other day.
We have also confirmed that it was not mentioned during the time the complainant played at this casino.
I've never heard of a statement being added recently that applied to the time before that.
Please do your research again and do it properly.
pre 7 meseci
It would be best if your friend speaks for himself, after all he doesn't need you as a mediator, since it is his complaint and not yours.
Regarding the complaint itself, of course evidence would be needed to prove that the casino is telling us something false. If all you can say is that something has been added, I don't think that's the best evidence. 😕
pre 7 meseci
I know more about casinos than he does, so we are mediating.
As evidence, I submit the minutes of the promotion description from a little while ago.
I can confirm that there was no minimum bet wording at least during the time I was playing at this casino and during the time the user who submitted the complaint was playing.
I also once took advantage of a promotion at this casino, but there was no minimum bet, of course, and the casino deemed my game play to be fine.
PS
I checked with the casino and it appears that this wording was added 'last week'.
It is clear that the complainant played at the casino before that and submitted a withdrawal request.
Ažurirano od strane autora pre 7 meseci
pre 7 meseci
So please, tell your friend to submit a complaint once he's ready. There is no other way to be honest. 🤷♀️
pre 7 meseci
Apparently someone I know was cheating in some way.
I made a lot of noise without realizing it, sorry.
pre 7 meseci
Oh, that's sad. You also know in what exactly he cheated ? Sometimes is good to keep cool head and after you are 100% sure of the situation, try to help.
But I know you meant it in a good way.
pre 7 meseci
Zdravo, 3 dana pokušavam da podignem iznos novca sa Betifi-a i već sam više od 15 puta poslao sve dokumente koje traže, a sada mi ne dozvoljavaju da pristupim svom nalogu. Ograničeno je. Razgovarao sam sa podrškom i oni stalno traže istu dokumentaciju. Znam šta drugo da radim i nije fer izgubiti ovaj novac.
Automatski prevedeno:
pre 7 meseci
I have seen your complaint, where our team has already started to investigate the situation, so hopefully soon they will be able to find out what is going on there. The reason casino is asking for the same documentation might be, that you have provided it in the wrong format, actually. Usually the casinos need all the documents in a .pdf format. Have you checked that, perhaps? Please let us know, we'll be waiting for you to reply.
pre 7 meseci
Poslaću ga u pdf-u i sačekaću njihov odgovor da vidim šta će se desiti i obavestiću vas.
Automatski prevedeno:
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pre 7 meseci
Ne može Betifi da zadrži moj novac? Oni mi plaćaju ili moraju da mi plate penziju bez obzira na sve, zar ne?
Automatski prevedeno:
pre 7 meseci
Zdravo
Sve sam poslao u pdf-u i nisam dobio nikakvu poruku od Betifi
Automatski prevedeno:
pre 7 meseci
Poslao sam dokumentaciju u pdf formatu i nisu mi dali nikakav odgovor
Automatski prevedeno:
pre 7 meseci
Zdravo, treba mi pomoć oko Betifi naloga, već sam nekoliko puta slao dokumentaciju i u PDF-u i ne odgovaraju i ne aktiviraju moj nalog.
Automatski prevedeno:
pre 6 meseci
I'm sorry but we can't help you with that right away. First, we must allow the casino to take care of you. And in my opinion, it has not been a single working day since you sent the .pdf versions.
Some casinos don't handle KYC verification during the weekends. 🤷♂️
Thus, be patient, please.
Could you update us later on? We will be here and will get to you eventually.
pre 6 meseci
Zdravo
Juče su mi odgovorili tražeći istu dokumentaciju i poslao sam ponovo i već sam poslao ovu dokumentaciju oko 20 puta i oni su odgovorili isto, već sam poslao u pdf-u i bez da sam u pdf-u poslao sam na dva načina i oni su takođe blokirali moj nalog, nije fer Dali su mi rok do 11. aprila na proveru, znajući da je kvar njihov. Treba mi zahtev što je pre moguće.
Automatski prevedeno:
pre 6 meseci
Hi, thanks for the update. I see that nothing has changed and the casino asked you to do the same. But you also asked why is that and what is the problem with the documents being rejected ?
Anyway, I saw that you filed a complaint so our team will try to help you. It is important to say that we give casinos 14 days to resolve a withdrawal and KYC, so until that time has passed our team will find out everything relevant from you.
I hope everything will be resolved in the meantime.
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