Betify Casino - opšta diskusija (strana 2)

Hello, Betify's kyc does not tell us the reason for rejection, it only tells us to send the documentation with the last four digits of the bank card and send the photo of the card and my entity documentation and they keep saying the same thing, send it the same What they ask me and I have already sent more than 20 and they keep telling me the same thing and they gave me a date until the 11th since I have been trying to withdraw the amount of money from Betify since March 31st and sending the documentation they ask for and not They solve nothing apart from blocking the Betify account and what they do to me is not fair. I don't know what else to send. I have already sent it in PDF and sent the normal image of the documentation.

Hola kyc de betify no nos dice el motivo de rechazo solo nos dice que envie la documentación con los ultimos cuatro digitos de la tarjeta bancaria y envio la foto de la tarjeta y mas mis documentación de entidad y siguen diciendo lo mismo que lo envie lo mismo que me piden y ya he echo mas de 20 envió y me siguen diciendo lo mismo y me dieron fecha hasta dia 11 siendo que llevo desde dia 31 de marzo tratando de retirar la cantidad de dinero de betify y enviando la documentación que me piden y no solucionan nada aparte de bloquear la cuenta de betify y no es justo lo que me hacen ya no se que mas enviar ya he echo envio en PDF y envio normal de la imágen de las documentaciones

I don't understand why they don't accept my documentation since I sent it exactly as they asked me to send it and they responded yesterday and asked for the same thing and I sent it again and I still haven't gotten a response.

No entiendo del porque no me aceptan la documentación siendo que envie tal cual como me pidieron el envio y ellos respondieron ayer y pidiendo lo mismo y volvi a enviar y aun sigo sin obtener respuesta

Najgori deo cele ove stvari je što vam kazino neće reći zašto odbija vaša dokumenta. To bi svakako bilo od pomoći i barem biste znali kako da to popravite ili kako da pošaljete dokumente. Ako vam ništa ne kažu i stalno iznova traže isto, čini mi se nerazumnim. Da li ste probali e-poštu ili ćaskanje uživo ili bilo šta gde biste mogli da saznate šta nije u redu?

U svakom slučaju, kao što sam rekao, imate otvorenu žalbu i naš tim će pokušati da vam pomogne u svemu, pa ako se ne reši, nadamo se da će uspeti da dođu do dna onoga što se dešava. U međuvremenu, moraćemo samo da budemo strpljivi. 🙁

They blocked the account and I don't have a way to enter the live chat.

Es que ellos bloquearon la cuenta y no tengo como entrar en chat en vivo

I completely agree, what they are doing is crazy, apart from they blocked my partner's account and he cannot enter live chat because the account that wants to withdraw this amount is blocked, he has done everything and always with the same response asking for the same thing

Totalmente de acuerdo es descabellado lo que estan haciendo aparte bloquearon la cuenta de mi pareja y no puede entrat en chat vivo porque la cuenta que quiere retirar esta cuantía esta bloqueada el ha echo de todo y siempre con la misma respuesta pidiendo lo mismo

Dakle, da li sam dobro razumeo da i ti i tvoj dečko imate račune u ovom kazinu? Ako je vaš nalog blokiran, uvek je dobro reći zašto se to dogodilo, ali možda kazino radi neku istragu i do trenutka kada je to urađeno, blokirali su vaš nalog. Najbolje bi bilo da se od njih sazna da li je to slučaj, jer je to samo moja pretpostavka.

Međutim, imam osećaj da je to možda problem zbog kojeg niste mogli da se povučete i sve se to dogodilo. 🤔

The problem is with my partner's account, a few days later they blocked his account and he cannot access it in any way and they did not say what the reason is, they simply ask as always for the same documentation and the card apart from that they ask for documentation that is It is impossible that it is the ownership of the card. My partner spoke with the bank and they told him that this does not exist, that by simply sending the photo of the card and the name that he configured as the owner of the card, they would have to validate separately, they gave us deadline until the 11th to validate knowing that we sent the same documentation more than 20 times and they will delete our account and that is unfair to me it seems like a scam to block my partner's account with a large amount of money and give a place until the 11th /4 because otherwise they would delete your account

El problema es con la cuenta de mi pareja a los pocos dias le bloquearon la cuenta y no puede acceder de ninguna manera y ellos no dijeron de cual es el motivo simplemente piden como siempre las mismas documentación y la tarjeta aparte que piden una documentación que es imposible que es de la titularidad de la tarjeta habló con el banco mi pareja y le dijeron que eso no existe que con solo enviar la foto de la tarjeta y el nombre que configure que es el titular de la tarjeta tendrian que validadar aparte ellos nos dieron plazo hasta dia 11 para validar sabiendo que enviamos mas de 20 veces las mismas documentaciones y nos eliminarán la cuenta y eso es injusto para mi me parece una estafa bloquear la cuenta de mi pareja y con gran cantidad de dinero y dar un plaza hasta dia 11/4 porque si no le borraran la cuenta

U redu, znači nemaš problema u kazinu prema onome što kažeš? Verifikacija će prvo morati da bude uspešna da bi se mogla povući, pa će to morati da se reši inače ne vidim da je ružičasto.

Ali da li sam dobro razumeo da kazino traži od partnera nešto što ne postoji da dobije od svoje banke?

The problem is that they do not want to verify the documentation that my partner who wants to withdraw money from Betify casino has sent and they blocked his account and they do not verify his account to withdraw the amount of money he wants to withdraw from Betify. The only thing he does is send the same email requesting the same documentation and the email is from kyc@betify.com My partner has been sending the same documentation since 03/31, that is, he has already sent more than 20 messages to this email. kyc@betify.com

El problema que no quieren hacer la verificación de las documentaciones que ha enviado mi pareja que quiere retirar dinero de casino betify y le bloquearon la cuenta y no le verifica la cuenta para retirar la cantidad de dinero que quiere retirar de betify lo unico que hace es enviar el mismo correo pidiendo las mismas documentación y el correo es de kyc@betify.com mi pareja lleva desde el dia 31/03 enviando las mismas documentación es decir ya ha enviado mas de 20 mensaje a este correo de kyc@betify.com

Razumem šta si napisao. Ali kazino nije objasnio zašto se dokument i dalje odbija i zašto stalno postavljaju isto pitanje? Pomislio sam da možda nešto nije u redu ili netačno u dokumentu, ali kazino bi to trebalo da kaže.

Video sam da je i Veronika pomerila svoju žalbu i videćemo kuda će ovo da ide. U svakom slučaju, jedan nalog po domaćinstvu je obično standard za kazina, tako da bih bio oprezan u budućnosti. 😕

I have deleted my account so that my partner does not have a problem and the KYC people do not say the reason why they reject, they only ask for the same documentation and my partner has until 11/4 for them to validate his account because they say they will delete the account of the

He eliminado mi cuenta para asi no tener problema mi pareja y los de kyc no dicen el motivo del porque rechazan solo piden las mismas documentación y tiene hasta el dia 11/4 mi pareja para que ellos validen su cuenta porque dicen ellos que eliminaran la cuenta de el

It's not fair that they delete my partner's account with the large amount of money he has on Betify

No es justo que eliminen la cuenta de mi pareja con la gran cantidad de dinero que tiene en betify

Hm, izgleda da je ispalo kako niste mogli da zamislite i video sam da je žalba zatvorena. Nažalost, Veronika je dala sve relevantne informacije o tome zašto se to dogodilo i kao što sam rekao, žao mi je što je tako ispalo.

Međutim, na takve stvari uvek treba biti oprezan i ubuduće ne kršiti pravila u kockarnicama. 🙁

Me and my partner didn't know what would happen, we had no idea and that's why I asked Betify to delete my account.

If they delete my account, my partner won't have any problems, right?

Yo y mi pareja no sabiamos que pasaria eso no teniamos ni idea y por eso he solicitado a betify que elimine mi cuenta

Si ellos elimina mi cuenta mi pareja no tendrá ningun problema verdad?

Obično se dešava da se oba računa na kraju zatvore. Uvek treba da proverite Uslove i odredbe i koristite sopstvene podatke za depozite i sve ostalo.

Veronika je prepisala relevantne informacije za vas tačno u žalbi.

Žao mi je. 😥