Betify Casino - opšta diskusija (strana 2)

Hello, Betify's kyc does not tell us the reason for rejection, it only tells us to send the documentation with the last four digits of the bank card and send the photo of the card and my entity documentation and they keep saying the same thing, send it the same What they ask me and I have already sent more than 20 and they keep telling me the same thing and they gave me a date until the 11th since I have been trying to withdraw the amount of money from Betify since March 31st and sending the documentation they ask for and not They solve nothing apart from blocking the Betify account and what they do to me is not fair. I don't know what else to send. I have already sent it in PDF and sent the normal image of the documentation.

Hola kyc de betify no nos dice el motivo de rechazo solo nos dice que envie la documentación con los ultimos cuatro digitos de la tarjeta bancaria y envio la foto de la tarjeta y mas mis documentación de entidad y siguen diciendo lo mismo que lo envie lo mismo que me piden y ya he echo mas de 20 envió y me siguen diciendo lo mismo y me dieron fecha hasta dia 11 siendo que llevo desde dia 31 de marzo tratando de retirar la cantidad de dinero de betify y enviando la documentación que me piden y no solucionan nada aparte de bloquear la cuenta de betify y no es justo lo que me hacen ya no se que mas enviar ya he echo envio en PDF y envio normal de la imágen de las documentaciones

I don't understand why they don't accept my documentation since I sent it exactly as they asked me to send it and they responded yesterday and asked for the same thing and I sent it again and I still haven't gotten a response.

No entiendo del porque no me aceptan la documentación siendo que envie tal cual como me pidieron el envio y ellos respondieron ayer y pidiendo lo mismo y volvi a enviar y aun sigo sin obtener respuesta

The worst part of this whole thing is that the casino won't tell you why it's rejecting your documents. That would certainly be helpful and at least you would know how to fix it or how to send the documents. If they don't tell you anything and keep asking for the same thing over and over again, it seems unreasonable to me. Have you tried email or live chat or anything where you could find out what is wrong ? 

Anyway, like I said, you have an open complaint and our team will try to help you with everything, so if it doesn't get resolved, hopefully they will be able to get to the bottom of what's going on. In the meantime, we'll just have to be patient. 🙁

They blocked the account and I don't have a way to enter the live chat.

Es que ellos bloquearon la cuenta y no tengo como entrar en chat en vivo

I completely agree, what they are doing is crazy, apart from they blocked my partner's account and he cannot enter live chat because the account that wants to withdraw this amount is blocked, he has done everything and always with the same response asking for the same thing

Totalmente de acuerdo es descabellado lo que estan haciendo aparte bloquearon la cuenta de mi pareja y no puede entrat en chat vivo porque la cuenta que quiere retirar esta cuantía esta bloqueada el ha echo de todo y siempre con la misma respuesta pidiendo lo mismo

So do I understand correctly that both you and your boyfriend have accounts in this casino ? If your account was blocked it is always good to tell why it happened, but maybe the casino is doing some investigation and by the time it is done, they have blocked your account. It would be best to know from them if this is the case, because it is just a guess from me.

However, I have a feeling that this might be the problem that caused you to be unable to withdraw and all this has happened. 🤔

The problem is with my partner's account, a few days later they blocked his account and he cannot access it in any way and they did not say what the reason is, they simply ask as always for the same documentation and the card apart from that they ask for documentation that is It is impossible that it is the ownership of the card. My partner spoke with the bank and they told him that this does not exist, that by simply sending the photo of the card and the name that he configured as the owner of the card, they would have to validate separately, they gave us deadline until the 11th to validate knowing that we sent the same documentation more than 20 times and they will delete our account and that is unfair to me it seems like a scam to block my partner's account with a large amount of money and give a place until the 11th /4 because otherwise they would delete your account

El problema es con la cuenta de mi pareja a los pocos dias le bloquearon la cuenta y no puede acceder de ninguna manera y ellos no dijeron de cual es el motivo simplemente piden como siempre las mismas documentación y la tarjeta aparte que piden una documentación que es imposible que es de la titularidad de la tarjeta habló con el banco mi pareja y le dijeron que eso no existe que con solo enviar la foto de la tarjeta y el nombre que configure que es el titular de la tarjeta tendrian que validadar aparte ellos nos dieron plazo hasta dia 11 para validar sabiendo que enviamos mas de 20 veces las mismas documentaciones y nos eliminarán la cuenta y eso es injusto para mi me parece una estafa bloquear la cuenta de mi pareja y con gran cantidad de dinero y dar un plaza hasta dia 11/4 porque si no le borraran la cuenta

Okay, so you don't have any problem in the casino according to what you say ? The verification will have to be successful first to be able to withdraw, so it will have to be solved otherwise I don't see it rosy.

But do I understand correctly that the casino is asking the partner for something that doesn't exist to receive from his bank ? 

The problem is that they do not want to verify the documentation that my partner who wants to withdraw money from Betify casino has sent and they blocked his account and they do not verify his account to withdraw the amount of money he wants to withdraw from Betify. The only thing he does is send the same email requesting the same documentation and the email is from kyc@betify.com My partner has been sending the same documentation since 03/31, that is, he has already sent more than 20 messages to this email. kyc@betify.com

El problema que no quieren hacer la verificación de las documentaciones que ha enviado mi pareja que quiere retirar dinero de casino betify y le bloquearon la cuenta y no le verifica la cuenta para retirar la cantidad de dinero que quiere retirar de betify lo unico que hace es enviar el mismo correo pidiendo las mismas documentación y el correo es de kyc@betify.com mi pareja lleva desde el dia 31/03 enviando las mismas documentación es decir ya ha enviado mas de 20 mensaje a este correo de kyc@betify.com

I understand what you have written. But the casino has not explained why the document is still rejected and why they keep asking the same question ? I would have thought that maybe there is something wrong or incorrect about the document, but the casino should say that. 

I have seen that Veronica has also moved on in your complaint and we will see where this goes. Anyway, one account per household is usually the standard for casinos, so I would be cautious in the future. 😕

I have deleted my account so that my partner does not have a problem and the KYC people do not say the reason why they reject, they only ask for the same documentation and my partner has until 11/4 for them to validate his account because they say they will delete the account of the

He eliminado mi cuenta para asi no tener problema mi pareja y los de kyc no dicen el motivo del porque rechazan solo piden las mismas documentación y tiene hasta el dia 11/4 mi pareja para que ellos validen su cuenta porque dicen ellos que eliminaran la cuenta de el

It's not fair that they delete my partner's account with the large amount of money he has on Betify

No es justo que eliminen la cuenta de mi pareja con la gran cantidad de dinero que tiene en betify

Hmm, apparently it turned out as you wouldn't have imagined and I saw that the complaint was closed. Unfortunately, Veronica has provided all the relevant information as to why this has happened and as I said, I am sorry that it has turned out this way. 

However, one should always be careful about such things and not break the rules in casinos in the future. 🙁

Me and my partner didn't know what would happen, we had no idea and that's why I asked Betify to delete my account.

If they delete my account, my partner won't have any problems, right?

Yo y mi pareja no sabiamos que pasaria eso no teniamos ni idea y por eso he solicitado a betify que elimine mi cuenta

Si ellos elimina mi cuenta mi pareja no tendrá ningun problema verdad?

It usually happens that both accounts are eventually closed. You should always check the Terms and Conditions and use your own details for deposits and everything else. 

Veronica has copied the relevant information for you exactly in the complaint. 

I am sorry. 😥

i have a suspended account at this casino, and they say they won't reopen it unless i send other documents, and they claim i edited the document when verifying the account. I'm trying to find another way to verify, but they're making it difficult

estou com a conta suspensa neste cassino, e dizem que so vão reabrir se enviar outros documentos e eles alegam que eu editei o documento na verificação da conta. Estou tentando encontrar outra forma de verificar, mas estão dificultando

Hi, so you go through the verification process and you won't get the money without it if you don't pass it successfully. 

I see you're in trouble and the casino accused you of editing documents. How else would you like to go through verification? 

This is probably a stupid question, and I know a lot of people wouldn't admit to it, but have you edited any of the documents you sent to the casino? 

I ask because if not, we would try to help you. But if you did, the help would probably be useless.

I haven't edited any documents, it's an injustice what they're doing. They want me to send another proof of address but I don't have another proof of address in my name, I've tried every way to find another proof of address in my name, but I can't. I try to explain but they make it difficult. I try to explain it to them but they make it difficult.

Nao editei nenhum documento, injustiça oque estão fazendo. eles querem que eu mande outro comprovante de endereço mas eu nao tenho outro comprovante de endereço no meu nome, já tentei todas as formas de encontrar outro comprovante de endereço no meu nome, mas não consigo. Tento explicar a eles mas eles dificultam as coisa.

Ok, in this case, I would like to present a completely free complaint option. Follow the link, submit your request, and explain the problem with all the details as best you can, and our colleagues will try to resolve the matter. I hope you like the idea, because I think you should try it.

https://casino.guru/complaints/create 👈

Don't worry, you may still talk to us here if you prefer to stay in touch. You have nothing to worry about.

i can't send my complaint

nao consigo enviar a reclamação