Zdravo, nažalost, došao sam na ovaj forum veoma kasno.
Prije nekoliko sedmica sam se registrovao i uplatio depozit od 135 usd u betmasteru, dali su mi 100% bonus dobrodošlice, nakon tjedan dana postavljanja opklada i ispunjavanja uslova i postavljanja opklada na par dana plus stanje na računu Radilo se o 130 usd, podnio sam zahtjev za povlačenje i nakon 1 dana pojavila se poruka "vaš zahtjev za povlačenje nije uspio", kontaktirao sam podršku i rekao im problem, rekli su mi da je sigurno tehnički problem i da tražim ponovo , ponovo tražim povlačenje i ovaj put ne dobijam odgovor, sutradan ponovo kontaktiram podršku i kažu mi da je sigurno tehnički problem ali da je bio vikend a tehničari "ne rade vikendom
Čekao sam do ponedjeljka i dobio sam e-mail "vaš zahtjev za povlačenje nije uspio" ponovo kontaktiram podršku i oni mi kažu da će "konsultovati moj slučaj sa stručnjacima" nakon nekoliko sati dobijam e-poštu u kojoj mi piše da moram potvrditi svoj račun na platformi, u tom momentu verifikujem svoj nalog kao što je traženo i ponovo tražim povlačenje, sutradan dobijam e-mail da moram da verifikujem svoj nalog "na drugi način" i za to me pitaju:
1 fotografija mog dokumenta sa obe strane.
2 snimka ekrana mog novčanika i transakcije.
3 selfie sa chatom u pozadini (nešto prilično čudno)
Iako mi se cini cudno, posaljem sve sto mi traze, par dana kasnije mi kazu da im posaljem i selfi sa transakcijom depozita u pozadini (iako mi se cini cudno) posaljem selfi na to trenutak Kažu mi da provjera "traje do 5 dana", prođe cijela sedmica i niko mi ne šalje vijesti i kontaktiram podršku i kažu mi da će "konsultovati moj slučaj sa specijalistima" nekoliko sati kasnije kažu meni da zadnji selfi nije. Bilo je jasno i nisu se videle brojke (što je bila laž jer sam pažljivo proverio da li su podaci vidljivi) i šaljem još jedan selfi sa drugom bojom pozadine tako da nema sumnje.
Nakon drugog dana ponovo kontaktiram podršku i pitam za status svog naloga i oni mi kažu da provjera "traje do 5 dana" i da moram biti strpljiv i čekati.
Moje pitanje je šta se dešava ako mi nakon tih 5 dana (a to su sedmica, jer NE RADE VIKENDOM) kažu da im treba još jedna fotografija?
Ako vam zatreba još jedna fotografija ili dokument i ja to pošaljem, da li ću morati da čekam još nedelju dana?
Smatram da je Betmasterov način postupanja prilično uvredljiv i mislim da jednostavno traže izgovor da duže odgađaju isplate jer, kome treba 5 dana da potvrdi fotografiju? Kakva je korist od procesa verifikacije na stranici ako je beskorisno jer onda traže od vas da završite još jedan proces verifikacije? Zašto od vas traže selfije čudno kao sa mobilnim telefonom u ruci?
Takođe želim da pojasnim da je moje podizanje bilo samo 130 usd, a ja sam deponovao 135 usd, da moje opklade nisu bile visoke, sve su bile oko 20 - 30 usd najviše i većina se odnosila na bejzbol i neke druge u pobedničkom timu u fudbalu najviše nekoliko $10 po opkladi.
Ne želim da zamišljam šta bi bilo da sam bolje prošao i da mi se ravnoteža više povećala, sigurno bi me čak tražili i krvne pretrage.
Hello, unfortunately I came to this forum very late.
A few weeks ago I registered and made a deposit of 135 usd in betmaster, they gave me a 100% welcome bonus, after a week of placing bets and completing the requirements and placing bets for a couple of days plus my account balance It was about 130 usd, I made a withdrawal request and after 1 day a message appeared that said "your withdrawal request has failed", I contacted support and told them the problem, they told me that it must be a technical problem and that I request it again, I request the withdrawal again and this time I don't get a response, the next day I contact support again and they tell me that it must be a technical problem but that it was the weekend and the technicians "no they work weekends
I waited until Monday and I got the email "your withdrawal request has failed" I contact support again and they tell me that "they will consult my case with the specialists" after several hours I get an email telling me that I must verify my account on the platform, at that very moment I verify my account as requested and request a withdrawal again, the next day I receive an email telling me that I must verify my account "in another way" and for that They ask me:
1 photo of my document on both sides.
2 screenshots of my wallet and the transaction.
3 selfie with the chat in the background (something quite strange)
Despite it seeming strange to me, I send everything they ask me for, a couple of days later they tell me to also send them a selfie with the deposit transaction in the background (despite it seeming strange to me) I send the selfie at that moment They tell me that the verification "takes up to 5 days", a whole week passes and no one sends me any news and I contact support and they tell me that they will "consult my case with the specialists" several hours later they tell me that the last selfie did not It was clear and the numbers were not visible (which was a lie because I carefully checked that the data is visible) and I send another selfie with a different background color so that there is no doubt.
After another day I contact support again and ask for the status of my account and they tell me that the verification "takes up to 5 days" and that I must be patient and wait.
My question is, what happens if after those 5 days (which are a week, because they DON'T WORK WEEKENDS) they tell me that they need another photo?
If you need another photo or document and I send it, will I have to wait another week?
I find Betmaster's way of acting quite abusive and I think they are simply looking for an excuse to delay withdrawals longer because, who needs 5 days to verify a photo? What is the use of having a verification process on the page if it is useless because then they ask you to complete another verification process? Why do they ask you for selfies as strange as with the cell phone in your hand?
I also want to clarify that my withdrawal was only 130 usd and I deposited 135 usd, that my bets were not high, all of them were around 20 - 30 usd at most and most were about baseball and some other on a winning team in soccer at most a few $10 per bet.
I don't want to imagine what would have happened if I had done better and my balance had increased more, surely they would even ask me for blood tests.
Hola, lamentablemente llegue a este foro muy tarde.
Hace una semanas me registre e hice un deposito de 135 usd en betmaster, me dieron un bono de bienvenida del 100%, después de una semana de hacer apuestas y completar los requisitos y hacer apuestas por un par de dias mas el saldo de mi cuenta era de unos 130 usd, hice una solicitud de retiro y despues de 1 dia me aparecio un mensaje que decia "tu solicitud de retiro ha fallado", me contacto con soporte y les comunico el problema, me dicen que deb tratarse de un problema tecnico y que lo solicite otra vez, solicito la retirada otra vez y esta ve ya no obtengo respuesta, ald dia siguiente me comunico otra vez con soporte y me dicen que debe tratarse de un problema tecnico pero que era fin de semana y los tecnicos "no trabajan los fines de semana"
Esperé hasta el día lunes y me llego el mail de "tu solicitud de retiro ha fallado" me vuelvo a cntactar con soporte y me dicen que "consultaran mi caso con los especialistas" des´pues de varias horas me llega un email donde me indican que debo verificar mi cuenta en la plataforma, en ese mismo instante verifico mi cuenta tal como lo piden y vuelvo a solicitar un retiro, al dia siguiente me llega un email que me dice que debo verificar mi cuenta "de otra forma" y para ello me piden:
1 foto de mi documento por ambos lados.
2 capturas de mi wallet y de la transaccion.
3 selfie con el chat de fondo (algo bastante extraño)
A pesar de parecerme extraño, hago el envio de todo lo que me solicitan, un par de dias despues me dicen que tambien les envie un selfie con la transaccion de deposito en el fondo (a pesar de parecerme extraño) envio la selfie en ese momento, me dicen que la verificacion "demora hasta 5 dias", pasa una semana completa y nadie me envia ninguna noticia y me contacto con soporte y me dicen que "consultaran mi caso con los especialistas" varias horas despues me dicen que la ultima selfie no estaba clara y los numeros no eran visibles (lo cual era mentira porque yo revise bien que los datos sean visibles) y vuelvo a enviar otra selfie con otro color de fondo para que no haya ninguna duda.
Despues de otro dia me vuelvo a contactar con soporte y pregunto por el estado de mi cuenta y me dicen que la verificacion "demora hasta 5 dias" y que debo ser paciente y esperar.
Mi pregunta es, ¿Que pasa si luego se esos 5 dias (que son una semana, porque NO TRABAJAN FINES DE SEMANA) me dicen que necesitan alguna otra foto mas?
¿Si necesitan otra foto o documento y lo envio, tendre que esperar otra semana mas?
Me parece bastante abusiva la forma de actuar de betmaster y creo que simplemente estan buscando una excusa para demorar mas los retiros porque, ¿Quien necesita 5 dias para verificar una foto? ¿de que sirve que haya un proceso de verificacion en la pagina si no sirve de nada porque luego te piden que completes otro proceso de verificación? ¿porque te piden selfies tan extrañas como con el celular en la mano?
Tambien quiero aclarar que mi retiro solo era de 130 usd y yo deposite 135 usd, que mis apuestas no eran altas, todas rondaban los 20 - 30 usd como maximo y eran sobre beisbol la mayoria y alguna otra en equipo ganador en futbol de maximo unos 10 usd por apuesta.
No quiero imaginar lo que hubiera pasado si me hubiera ido mejor y mi saldo hubiera aumentado mas, de seguro me pedirian hasta analisis de sangre.
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