pre 1 godinu
That's a good news! Thanks for the update 🙂
Betmaster je prevara! (strana 2)
pre 1 godinu
Hello,
That's great! 👍. We are all always happy about every resolved complaint.
Come visit the forum and share your experiences with our community from time to time 😉.
pre 1 godinu
Peace . I made a deposit of 3000 dollars. I played sports games and earned. I wanted to check the reliability of the site so I tried to withdraw money for $100. I saw that it worked at first but a few days later I tried to withdraw $600. Then they started with the extra requests as my friends told. They started asking for strange requests like they mentioned here. They asked for a selfie with their Chet. They asked for a screenshot of the wallet from which I made the deposit. I don't know what it has to do with it, but I sent it anyway. And I'm still waiting for an answer without an answer.
pre 1 godinu
Hello,
I think that unless you withdraw a higher sum, verification is not required, however, if you submit a withdrawal for a higher sum, the verification is triggered.
Just cooperate and provide all the necessary documents, can you do that, please?
What questions do you find so strange, I wonder.
Kindly note you must get verified in order to acquire your winnings. That is inevitable now, the casino must be sure that you deposited and played with your funds and that it was you who played all the time.
pre 1 godinu
Zdravo, naišao sam na ovaj sajt, hvala vam na njemu. Takođe imam problem sa betmasterom. Može li mi neko dati dobar san, molim vas, ima li koga? Hvala vam puno na odgovoru
Automatski prevedeno:
pre 1 godinu
Zdravo,
u čemu možemo pomoći?
Automatski prevedeno:
pre 1 godinu
Otvorio sam nalog kod betmastera pre otprilike 2 meseca. U početku sam gubio, ali u poslednje vreme sam počeo sve bolje i imam problema sa selekcijom. Pre svega, hteli su da pošalju selfi sa građaninom, platnu karticu i sliku četovanja, kako je u ovoj temi napisao i drugi korisnik. Poslao sam sve, 2 povlačenja su bila uspešna i sve je izgledalo ok. Poslednja selekcija je bila pre 10 dana, od tada su sve selekcije ruske. Kada pitam za razlog, moram da sačekam odgovor iz reprezentativnog odeljenja. Poslednje podizanje, koje se pretvaralo da je uspešno, ni posle nedelju dana nije stiglo na moj račun. Imam sliku svih komunikacija, mogu je poslati ako treba. Imate li problem sa ovom kompanijom, oni će poslati novac, da čekam? Koliko dugo? Hvala na odgovoru
Automatski prevedeno:
pre 1 godinu
Zdravo,
čim novac ne stigne na račun, smatram da je primereno rešiti reklamaciju. Zaista je dobro što imate sve dokumentovano i to će svakako olakšati proces žalbe. Ne mogu da vam dam konkretan odgovor gde je novac otišao, niti koliko treba čekati, ovde mislim da je na mestu objašnjenje iz kazina.
Molimo kliknite na ovaj link , podnesite žalbu i odmah ubacite svu relevantnu komunikaciju, snimke ekrana, jednostavno sve što imate na raspolaganju, a kako ne biste morali ponovo da opisujete šta se desilo, slobodno kopirajte svoj prethodni post u uvod .
Naš tim za žalbe će pažljivo proći kroz sve ovo i pokušati da razjasni situaciju.
Automatski prevedeno:
pre 1 godinu
Hvala na odgovoru, popuniću i poslati žalbu. Samo da dodam da je stigao novac od poslednjeg uspešnog podizanja, ja sam kriv, pa je ovo OK. Međutim, sledećih 9 pokušaja isplate su otkazali i ja još čekam izjavu, suzdržavam se, neću da platim. Tako da ću popuniti formular.
Automatski prevedeno:
pre 1 godinu
Prilikom popunjavanja žalbe naišao sam na informaciju da isplata dobitaka može potrajati i do 2 nedelje. Treba mi nedelju dana. Da li da ipak pokušam da sačekam, ili da odmah pošaljem žalbu i da ne čekam? Prilikom povlačenja iz kazina, Betmaster to ne nudi u prvom koraku, pa šta da popunim? Hvala vam puno na vašem vremenu i volji i sačekaću vaš odgovor.
Automatski prevedeno:
pre 1 godinu
Da, istina je da dajemo kazinu 2 nedelje da u potpunosti verifikuje račun i isplate dobitke, međutim, u ovom slučaju su mirno napustili žalbu, moguće je da će nakon razmatranja situacije tim preporučiti da sačekaju malo duže, ali to nije važno. Ako nije moguće izabrati iz Betmaster menija (a priznajem da trenutno ne mogu da smislim razlog), unesite opciju "nepoznati kazino" ili nešto slično, tu je ta opcija moguća, a onda molim navesti u opisu problema da je Betmaster.
Ako se pojave još neke komplikacije, pišite - pokušaćemo da vas posavetujemo 🙂
Nadamo se da će problem uskoro biti rešen.
Automatski prevedeno:
pre 8 meseci
Hi, I've been trying for a week to make a withdrawal from the account in an amount higher than 150 dollars. I am always answered by email that the request failed. But if I withdraw a relatively small amount like 50 dollars, the withdrawal is accepted. But they let me do it, I think once a day. I contacted their customer service and they replied that there was a problem with the withdrawal process. My question is if there is a problem then what does it matter what amount is involved? But I think they don't want to make the withdrawal to keep the money with them and keep betting until I lose all the money.
pre 8 meseci
Hey. I'm sorry to hear about your situation, but I have to point out that we give the casino 14 days to process the withdrawal.
However, when you asked support and they said they had a problem with the withdrawal process, my question is, have you ever withdrawn a higher amount before or is it just the first time ? Did you also try to ask why you can only withdraw once a day ? Do you withdraw using the same method as you deposit ? Sometimes it's also good to look at the Terms and Conditions to see if there is something written there as well.
I noticed that you have already filed a complaint, so we will have to wait and see how the situation continues. Could you update us if you get any new information, or if you get money from the casino ?
Ažurirano od strane autora pre 8 meseci
pre 8 meseci
Hey . Thank you very much for considering my comment. Regarding the questions above. Yes, I tried to withdraw money from the account and it worked. The most I ever withdrew was $600. But now they want me to withdraw the money in a different way through what is called muchbetter. And the problem is that my country does not support this wallet. But regarding the method of deposit, this is the same method I am trying to withdraw. Through a currency called Cardano with which I also used the deposit.
Below i send the dialog with thim and This is the answer I got from them every time I contacted customer service.
(( Regarding your issue, please note that we understand your frustration with the situation. Unfortunately, at this time, we do not have a specific timetable for when the issue will be resolved. However, we want to assure you that our team is working to help find a solution as soon as possible.
We appreciate your understanding, and hope to resolve the issue as soon as possible.)))
pre 8 meseci
Thank you for your prompt response on this matter.
Dear client, we value your understanding and wish to inform you that, regrettably, we are currently encountering challenges in processing payments through ADA cryptocurrency.
This inconvenience is a result of temporary maintenance being conducted on the payment system's side.
In light of this situation, we strongly recommend the usage of the MuchBetter withdrawal option for your transaction. This method is currently functioning smoothly.
Could you please confirm your agreement with the MuchBetter withdrawal option? This will enable us to proceed with sending the request to our Financial Department for processing.
Your confirmation will greatly assist us in swiftly moving forward with the necessary steps.
pre 8 meseci
I have two problems here. One is that I am not sure that my country supports the muchbetter wallet and the second is that if it does, I am afraid that they will come claiming that I am trying to make a withdrawal from the account using a method different from the method through which I made the deposit and then they will block my account. What do you suggest I do in such a situation?
pre 8 meseci
Hey. In this case, I would recommend double checking with the casino to see if you can use the payment method they suggested, as yours is not currently available. You will at least have proof if they say yes and if they say no, you can try asking for another alternative.
You can also check with support if the MuchBetter wallet is OK in your country. I think they will be able to give you the best advice.
Will you try it ?
Let us know what the casino said.
pre 8 meseci
I will check with muchbetter's customer service if the money can be transferred. I will update them if there is anything new
1
pre 8 meseci
I want to inform you that today I tried to make a transfer of 100 ada. But when I tried to increase the amount again it told me that the transfer failed. Attached are photos from the account.
pre 8 meseci
Hello.
There might even be technical reasons behind the failure, so allow me to repeat Jaro's question: Have you asked the chat operator or support for an explanation?
What have you got, please?
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