BigClash Casino - opšta diskusija (strana 2)

So hopefully we will have more information soon. Please update us whenever you have some news.

Still nothing. After 14 days they tell me the same things. I don't believe this casino is a scam, but they follow unfair ways to get you to the point where you cancel your withdrawal and start playing and lose all the money you have in your account.

Ακόμα τίποτα. Μετά από 14 ημέρες μου λένε τα ίδια πράγματα. Δεν πιστεύω ότι το καζίνο αυτό είναι απάτη, αλλά ακολουθούν αθέμιτους τρόπους ώστε να φτάσεις σε σημείο να ακυρώσεις την ανάληψη σου και να ξεκινήσεις να παίζεις και να χάσεις ότι χρήματα έχεις στον λογαριασμό σου.

Your complaint will soon be moved forward, and then we will try to get in touch with the casino. I hope that they will communicate with us and explain what exactly is going on.

Just please be patient as we experience a big load of complaints, unfortunately.

Thank you very much. I trust your team because you have helped me in the past. Let's hope for the best.

Σας ευχαριστώ πολύ. Έχω εμπιστοσύνη στην ομάδα σας γιατί και στο παρελθόν με έχετε βοηθήσει. Ας ελπίσουμε για το καλύτερο.

I just got an email saying all three of my withdrawals were completed. Now I'm waiting to see when the money will appear in my account. I requested the withdrawal through revolut.

Μόλις μου ήρθε email ότι ολοκληρώθηκαν και οι τρεις αναλήψεις μου. Τώρα περιμένω να δω πότε θα εμφανιστούν τα χρήματα στον λογαριασμό μου. Έχω ζητήσει την ανάληψη μέσω revolut.

We will wait here for the update. Hopefully it will be positive.

The money was almost immediately credited to my account. The problem was solved. Of course, I asked them for a loyalty bonus for all the trouble I suffered and they refused. For this reason, I closed my account at this casino since they did not recognize all my trouble. I also had no guarantees that if I deposited money again and in any possible win, when my withdrawal request would be processed. For these reasons and the fact that I did not want to get involved in such trouble again, I closed my account to have peace of mind.

Τα χρήματα μπήκαν σχεδόν αμέσως στο λογαριασμό μου. Το πρόβλημα έκλεισε. Βέβαια τους ζήτησα ένα bonus πιστότητας για την όλη ταλαιπωρία που υπέστη και μου το αρνήθηκαν. Για το λόγο αυτό έκλεισα τον λογαριασμό μου σε αυτό το καζίνο μιας και δεν αναγνώρισαν την όλη ταλαιπωρία μου. Επίσης δεν είχα και εγγυήσεις ότι αν κατέθετα ξάνα χρήματα και σε κάποια πιθανή μου νίκη πότε θα επεξεργαζόταν το αίτημα της ανάληψης μου. Για τους λόγους αυτούς και το ότι δεν ήθελα να μπλέξω ξανά σε τέτοια ταλαιπωρία, έκλεισα τον λογαριασμό μου για να ησυχάσω.

It's good that you have decided this way to be ok, of course.

Hello everyone,

I’m writing here because I really need some advice.

While playing on the BigClash Casino website, I won a total amount of €22,500. Since then, I have been trying to withdraw my winnings for several weeks, but I keep facing serious problems.

Not only are the waiting times extremely long, but my withdrawal requests are repeatedly cancelled without a clear explanation. I have contacted customer support multiple times by email and live chat, but I always receive the same generic responses and no real help or solution.

At this point, I honestly don’t know what to do anymore. Has anyone experienced a similar situation with this casino or have any advice on how to proceed?

Thank you in advance for any help.

Did the verification process start already, though? Have they asked for some documents from you?

If the casino doesn't say anything for weeks regarding your withdrawal, I hope that our complaint team will be able to get in touch with them regarding your case and find out what exactly is going on.

Send an email to their complaints department. The most terrible thing is that you can withdraw 500 Euros every day and have max 3 withdrawal requests pending. The other thing is that you can withdraw 7000 euros every month.

You will not loose your money, but be careful. DON'T start playing. This is the catch. They do this so you will start playing after all this waiting and the result will be to loose your winnings. So, stop playing and be patient. You will get your money in 3 months period, but it worth's it.

For the past 2 weeks they've been humiliating me for a promotion.

They make fun of you and have you in the past.

Εδώ και 2 βδομαδες με ταπεινώνουν για μια ανάληψη.

κοροιδευουν και σε έχουν στο περημενε

Send an email to their complaints department. But also open a complaint here. The guys here do a great job. I had the same issue at the same casino. But in 14 days and after I had sent an email to their complaints department and opened a complaint here, they paid me. Three withdrawals in total. Of course, after I got my money, I closed my account to have peace of mind. But don't go into the trap of canceling the withdrawal. You don't lose the money, it may take a while but you will get it.

Στείλε ένα email στο τμήμα παραπόνων τους. Αλλά άνοιξε και ένα παράπονο εδώ μέσα. Τα παιδιά εδώ κάνουν πολύ καλή δουλειά. Στο ίδιο καζίνο είχα και εγώ το ίδιο θέμα. Αλλά στις 14 ημέρες και αφού είχα στείλε eMail στο τμήμα παραπόνων τους και είχα ανοίξει ένα παράπονο εδώ με πλήρωσαν. Τρεις αναλήψεις στο καπάκι. Βέβαια αφού πήρα τα λεφτά μου έκλεισα και τον λογαριασμό μου για να έχω το κεφάλι μου ήσυχο. Μην μπεις όμως στο τρυπακι να ακυρώσεις την ανάληψη. Τα λεφτά δεν τα χάνεις, μπορεί να αργούν αλλά θα τα πάρεις.

Good evening, I have requested a withdrawal of my cash of 400 euros, they have told me 3 business days and from 01/27/26

I'm waiting today we have 03/02/26 and I've sent them messages and they tell me to keep waiting what should I expect since it says in 3 business days if they can't give it like they say in 3 business days let them not write that let them say in 5 or 10 days no that's how I've sent them an email in the chat the same and the same to wait how long should I wait and I've taken everything in pictures

Καλησπέρα σάς έχω ζητήσει ανάληψη τον μετρητών μου 400 ευρώ μου έχουν πει 3 εργάσιμες και απο τής 27/01/26

Περιμένω σήμερα έχουμε 03/02/26 και τούς έχω στείλει μηνύματα και μου λένε να Περιμένω συνέχεια τι να περιμένω αφού λέει σε 3 εργάσιμες άμα δεν μπορούν να τα δώσουν όπως λένε σε 3 εργάσιμες ας μην γράφουν αυτό ας πούνε σε 5 η 10 μέρες όχι έτσι τους έχω στείλει email στο chat τα ίδια και τα ίδια να περιμένω πόσο να περιμένω και τα έχω τραβήξει όλα σε φωτογραφίες

From my experience, I can tell you that you will have to wait 14 days. That's how long I waited to get my money.

Από την εμπειρία μου σου λέω ότι θα περιμένεις 14 ημέρες. Τόσες έκανα και εγώ για να πάρω τα χρήματα μου.

Hello, I see that you have already received a recommendation from another player on how long you should wait. We also give casinos 14 days, so try to wait a little longer. I see that they are only giving you standard answers in the chat, which I know players don't like. Also, if they tell you that they will send you the money in three days, it's probably not the best thing if they can't deliver on that. It would definitely be better if they wrote how it really is. 

So can you wait?

Thanks for the help. I got paid today. They put it in this morning. Hope you are well.

Ευχαριστώ για την βοήθεια Πληρώθηκα σήμερα μου τα έβαλαν σήμερα το πρωί να είστε καλά.

It's fine. They didn't take long. I've noticed that these casinos, if you play correctly, give good amounts. It's not like ours where to get 100X it's like winning the joker.

Μια χαρά. Δεν άργησαν και πολύ. Έχω παρατηρήσει ότι αυτά τα καζίνο άμα παίζεις σωστά δίνουν καλά ποσά. Δεν είναι σαν τα δικά μας που για να σου κάτσει ένα 100Χ είναι σαν να κερδίζεις το τζόκερ.

Great, then I'm glad everything is okay. I hope it stays that way.

Good luck. 🙂

Good evening

I have been waiting for the takeover since 28/01/2026 and it still hasn't happened.

In the chat they only say sorry for the delay and that it will be done immediately but it never happens.

I send complaints every day but nothing happens.

Καλησπέρα

Εμένα από 28/01/2026 περιμένω την ανάληψη και ακόμα δεν έχει γίνει .

Στο chat λένε μόνο συγνώμη για την καθυστέρηση και ότι θα γίνει άμεσα αλλά δεν γίνετε ποτέ.

καθε μέρα στέλνω παράπονα αλλά δεν γίνετε τίποτα