pre 1 meseca
Ako želite da diskutujete bilo šta vezano za Bitguruz Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
Bitguruz Casino - opšta diskusija
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pre 1 meseca
Zdravo, koristio/la sam program odgovornog igranja na sajtu, ali su mi ipak ponovo otvorili nalog. Takođe sam prijavio/la svoje probleme sa igranjem, ali uprkos tome, program odgovornog igranja se ne shvata ozbiljno i nisam bio/la u mogućnosti da se dalje zaštitim. Čekam njihov odgovor po ovom pitanju.
Automatski prevedeno:
pre 1 meseca
Hello, I am very sorry to hear that. May I ask what specifically you requested and why the casino reopened your account? How long have you been waiting for their response?
Issues regarding responsible gambling should always be taken seriously.
OdgovoriCitiraj1
pre 1 meseca
Zdravo, prošla je nedelja dana otkako čekam odgovor. Podneo sam žalbu i prijavio probleme sa igrama, ali nisam mogao ponovo da otvorim svoj nalog posle nedelju dana samo tako što sam pitao. Sada je moj nalog trajno zatvoren jer sam rekao da ću podneti žalbu.
Automatski prevedeno:
pre 1 meseca
So, do you want to close your account permanently or not? I don't know if it's a translation issue, but from what you're writing, it sounds like you want to reopen your account. Is that right or not?
pre 1 meseca
Ne, moj nalog je zatvoren, ali je ponovo otvoren dva puta zaredom zbog zavisnosti od kockanja. Kazino mi je odgovorio, ali ne preuzimaju odgovornost za odgovorno kockanje, tako da zahtevam povraćaj svojih depozita od pre ovog zatvaranja.
Automatski prevedeno:
pre 1 meseca
Zdravo, moja žalba, koju je podnela gospođa Katarina Duboak, ostaje bez odgovora već 7 dana. Možete li mi, molim vas, pomoći, jer nisam dobila nikakav odgovor?
Automatski prevedeno:
pre 1 meseca
Nisam dobio odgovor od Casino Guru-a 
Automatski prevedeno:
pre 1 meseca
Yes, you're right.
Katka will definitely reply as soon as possible, so you don't have to worry that she'll forget about you.
So, when we talk about the case itself, when you closed your account for the first time, was it because of gambling addiction, and did you explain this exact reason to the casino? Why did they reopen it for you? Did you insist that they do so, or did they do it on their own?
pre 1 meseca
Da, prvi put sam prijavio svoje probleme sa kockanjem. Drugi put sam koristio samoisključenje bez mogućnosti ponovnog otvaranja. Ponovo su mi otvorili nalog jednostavno tako što su me pitali. Objasnio sam to kazinu, ali oni se prave da se ništa nije dogodilo i govore mi da je nalog zatvoren. Poslao sam dokaze vašem kolegi.
Automatski prevedeno:
pre 1 meseca
Žao nam je, vaš sajt ima problema sa prevodom.
Automatski prevedeno:
pre 1 meseca
Mislim da moj nalog nikada nije trebalo ponovo otvoriti da su ozbiljno shvatili odgovorno kockanje. Želeo bih da kazino pruži dokaz o mojim depozitima.
Automatski prevedeno:
pre 1 meseca
Sada više ne preuzima odgovornost
Automatski prevedeno:
pre 1 meseca
Vaš kolega je primio informacije
Automatski prevedeno:
pre 1 meseca
Imam problem sa kockanjem koji ne znam kako da rešim. Koristio sam Gamban da pokušam da se zaustavim, ali sam uspeo da ga zaobiđem. Igram u mnogo onlajn kazina i to je noćna mora. Ne znam kako da dobijem pomoć, ali kada razgovaram sa svojim psihologom, samo želim da se kockam još više. To je tužna realnost i žalim što sam se ikada bavio onlajn kockanjem.
Automatski prevedeno:
pre 1 meseca
Kazina ne poštuju probleme igrača; srećom, neka su veoma ugledna, ali Bitguruz nije ozbiljan kada je u pitanju odgovorno igranje.
Automatski prevedeno:
pre 1 meseca
So if you described that you have a gambling problem and the casino closed your account, then it shouldn't have reopened it, that's clear. I think that cases like the ones I mentioned and the ones you mentioned should be taken seriously. I know that it is sometimes difficult for the casino because it is necessary to clearly emphasize to the player whether it is just a matter of closing the account or gambling addiction.
We will see how your case progresses.
pre 1 meseca
Hvala vam na odgovorima. Strpljivo ću čekati odgovor gospođe Katarine. Prijatan dan.
Automatski prevedeno:
OdgovoriCitiraj1
pre 1 meseca
Imam problem sa kockanjem koji ne znam kako da rešim. Koristio sam Gamban da pokušam da se zaustavim, ali sam uspeo da ga zaobiđem. Igram u mnogo onlajn kazina i to je noćna mora. Ne znam kako da dobijem pomoć, ali kada razgovaram sa svojim psihologom, samo želim da se kockam još više. To je tužna realnost i žalim što sam se ikada bavio onlajn kockanjem.
Automatski prevedeno:
pre 1 meseca
Hello, if I may step in, I would like to say that this path is extremely difficult and there is no tool that would ultimately help you avoid every casino. 🙁 few tips I gathered thus far:
A good approach is to distribute your efforts effectively by setting blocks or limits on each payment option you use. It would be cool to reduce the options beforehand. Ask someone close to help you manage accessibility to your funds.
Block your current phone number and go for a new one, and do the same for emails you used for casino registrations. Cut all the channels through which you're getting promotions for casinos. When it comes to browsing online, set parental protection filters—that could help avoid some gambling sites. As you can see, it is mainly about you and your ability to fight. However, with the support of your closest friends and family, you can manage this, step by step.
Sharing truly helps, so find a supportive community, help centers, and therapists. Anyone who can help you when the urge strikes: https://casino.guru/responsible-gambling-guide/problem-gambling-help-centers 👈
I honestly hope some suggestions will help you a bit.
pre 1 meseca
Hvala vam na odgovorima. Strpljivo ću čekati odgovor gospođe Katarine. Prijatan dan.
Automatski prevedeno:
pre 1 meseca
This is indeed a smart choice.
In case you would like to talk more in a forum outside the casino's offers, we have such a place:
https://casino.guru/forum/responsible-gambling 👈
Have a good day too. 🙏
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