Bitguruz Casino - opšta diskusija

Hello, I used the responsible gaming program on the site, but they still reopened my account. I also reported my gaming problems, but despite this, the responsible gaming program isn't being taken seriously, and I haven't been able to protect myself any further. I'm waiting for their response on this matter.

bonjour j'ai utilisé le jeux responsable sur le site mais il ont quand même reouvert mon compte, j'ai signalé aussi mes problèmes de jeux mais malgré cela le jeux responsable n est pas pris au sérieux et je n ai pas plus me protéger, j'attends leurs retour à ce sujet ?

Hello, I am very sorry to hear that. May I ask what specifically you requested and why the casino reopened your account? How long have you been waiting for their response? 

Issues regarding responsible gambling should always be taken seriously.

Hello, it's been a week since I've been waiting for a response. I filed a complaint and reported my gaming problems, but I couldn't reopen my account after a week simply by asking. Now my account is permanently closed because I said I was going to file a complaint.

bonjour cela fait 1semaine que j'attends une réponse j'ai déposé une plainte j'avais signalé mes problèmes de jeux, mais par simple demande j'ai plus reouvrir mon compte après 1 semaines, maintenant mon compte est fermé définitivement car j'ai dit que j'allais porter plainte

So, do you want to close your account permanently or not? I don't know if it's a translation issue, but from what you're writing, it sounds like you want to reopen your account. Is that right or not? 

No, my account is closed, but it has been reopened twice in a row due to gambling addiction. The casino responded to me, but they do not take responsibility for responsible gambling, so I am claiming my deposits from before this closure.

non, mon compte est fermé , mais il a été reouvert 2fois de suite pour dépendance de jeux, le casino m'a répondu, mais il n'assume pas leurs responsabilités sur le jeux responsable donc je réclame mes dépôt avant cette fermeture.

Hello, my complaint, filed by Mrs. Katarina Duboak, has gone unanswered for 7 days. Could you please help me, as I have received no response?

bonjour ma plainte déposée par madame katarina Duboak et sans réponse depuis 7 jours, pourriez-vous m'aider svp car aucune réponse ?

I have not received a response from Casino Guru

Je nai reçu de réponse du casino guru

Yes, you're right. 

Katka will definitely reply as soon as possible, so you don't have to worry that she'll forget about you. 

So, when we talk about the case itself, when you closed your account for the first time, was it because of gambling addiction, and did you explain this exact reason to the casino? Why did they reopen it for you? Did you insist that they do so, or did they do it on their own? 

Yes, I reported my gambling problems the first time. The second time, I used self-exclusion without the possibility of reopening. They reopened my account simply by asking me. I explained this to the casino, but they're pretending nothing happened and telling me the account was closed. I sent the evidence to your colleague.

oui j'ai signalé la première fois mes problèmes de jeux là deuxième j'ai utilisé lauto exclusion sans possibilité de reouvrir, par simple demande il ont réouvert mon compte simplement. J'ai expliqué au casino mais il font semblant de rien est me dises que le compte a été fermé , j'ai envoyé à votre collègue les preuves

Sorry, your site has translation problems.

Désolé me votre site a des problèmes de traduction

I think my account should never have been reopened if they had taken responsible gambling seriously. I would like the casino to provide proof of my deposits.

je pense que mon compte aurai jamais dû être reouvert si seulement il avait pris le jeux responsable au sérieux, j'aimerai que le casino fournisse les preuves de mes dépôt

Now he's no longer taking responsibility

maintenant il n assume plus

Your colleague has received the information

votre collègue a reçus les informations

I have a gambling problem that I don't know how to manage. I used Gamban to try and stop myself, but I managed to get around it. I play at a lot of online casinos, and it's a nightmare. I don't know how to get help, but when I talk to my psychologist, I just want to gamble even more. It's a sad reality, and I regret ever having been into online gambling.

j'ai des problèmes de jeux que je ne sais pas gérer j'ai utilisé gamban pour m interdire mais j'ai réussi à le contourner, beaucoup de casino en ligne et cela est un cauchemar, je ne sais pas comment me soigner, mais quand je parle au psychologue j'ai encore plus envie de jouer triste réalité et je regrette d'avoir connu le jeux en ligne

Casinos don't respect players' problems; thankfully some are very reputable, but Bitguruz is not serious when it comes to responsible gaming.

les casino ne respecte pas les problèmes des joueurs, heureusement que certains sont très sérieux, parcontre bitguruz ne sont pas sérieux en terme de jeux responsable

So if you described that you have a gambling problem and the casino closed your account, then it shouldn't have reopened it, that's clear. I think that cases like the ones I mentioned and the ones you mentioned should be taken seriously. I know that it is sometimes difficult for the casino because it is necessary to clearly emphasize to the player whether it is just a matter of closing the account or gambling addiction.

We will see how your case progresses.

Thank you for your replies. I will patiently await Ms. Katarina's response. Have a good day.

Merci de vos réponses je vais attendre sagement la réponse de madame katarina . Bonne journée

Hello, if I may step in, I would like to say that this path is extremely difficult and there is no tool that would ultimately help you avoid every casino. 🙁 few tips I gathered thus far:

A good approach is to distribute your efforts effectively by setting blocks or limits on each payment option you use. It would be cool to reduce the options beforehand. Ask someone close to help you manage accessibility to your funds.

Block your current phone number and go for a new one, and do the same for emails you used for casino registrations. Cut all the channels through which you're getting promotions for casinos. When it comes to browsing online, set parental protection filters—that could help avoid some gambling sites. As you can see, it is mainly about you and your ability to fight. However, with the support of your closest friends and family, you can manage this, step by step.

Sharing truly helps, so find a supportive community, help centers, and therapists. Anyone who can help you when the urge strikes: https://casino.guru/responsible-gambling-guide/problem-gambling-help-centers 👈

I honestly hope some suggestions will help you a bit.

This is indeed a smart choice.

In case you would like to talk more in a forum outside the casino's offers, we have such a place:

https://casino.guru/forum/responsible-gambling 👈

Have a good day too. 🙏