Blitz-bet Casino - opšta diskusija

I won over €1,000 at BlitzBet Casino, but I'm not being able to withdraw my winnings. The casino has impossible requirements - I have to present a physical debit card, even though I paid with a virtual card. In my opinion, this is clear fraud! I strongly advise against playing at this casino. Here is the link https://blitz-bet.eu/de/vip

Ich habe im BlitzBet Casino über 1.000€ gewonnen, doch eine Auszahlung wird mir verweigert. Das Casino stellt unmögliche Anforderungen – ich soll eine physische Debitkarte vorlegen, obwohl ich mit einer virtuellen Karte bezahlt habe. Das ist in meinen Augen klarer Betrug! Ich rate dringend davon ab, bei diesem Casino zu spielen. Hier ist die link https://blitz-bet.eu/de/vip

Hi there!

Clearly, the casino is not very familiar with the virtual card features, or they want to be sure this card is issued to the same holder as the physical card, though I would assume a bank statement should suffice.

Is this the only thing you need to resolve in order to pass the verification? For how long have you been stuck in this situation, please?

Could your bank support you by providing the statement for the virtual card, perhaps? Maybe it is time to call the bank clerk.

Hi, if you're waiting a few days to make a withdrawal, I probably wouldn't go straight into it talking about the casino doing some kind of fraud. If the withdrawal is processed and you text them 20 times, what do you expect them to tell you? Sometimes you have to be a little patient to get the money.

What payment method do you use? Did you need to verify or not? 

It's been over a week now and the payment still hasn't been processed, even though my account has been fully verified for a few weeks. I only get evasive answers in the chat; I'm told they don't know when it will be processed. The terms and conditions clearly state that payments are processed within two working days.

Es ist jetzt schon über eine Woche her, und die Zahlung wurde immer noch nicht bearbeitet, obwohl mein Konto seit einigen Wochen vollständig verifiziert ist. Im Chat bekomme ich nur ausweichende Antworten; man sagt mir, man wisse nicht, wann die Bearbeitung erfolgen würde. Dabei steht in den AGB klar, dass Zahlungen innerhalb von zwei Werktagen bearbeitet werden.

I suggest you try to get some updates on Monday. Frankly, many casinos do not process these things during the weekends, so just in case the situation is the same at this casino, I suggest confronting them once more tomorrow.

To me straight, there could be many reasons for the delay, and frankly, many reasons why the casino seems to be evasive. Thus, I prefer to save my assumptions for later.

Has anyone managed to get their withdrawal from blitz.bet casino?

They've been holding my money for several days.

I don't know what to do with it.

It looks like I'm going to lose money.

Podařilo se někomu dostat svůj výběr z kasina blitz.bet?

Zadržují mi peníze už několik dní.

Nevím, co s tím.

Vypadá to, že o peníze přijdu.

Hi, did the casino say the reason why they are delaying your withdrawal?

Was it necessary for you to check yourself or do you have any idea why this might be happening?

Definitely don't play with money or do anything so we can help you if needed.

So how long exactly have you been waiting?

Ahoj, povedalo kasín aj dôvod pre ktorý zdržujú tvoj výber peňazí?

Bolo pre teba potrebné sa overiť alebo máš nejaké tušenie, že prečo sa to môže diať?

Rozhodne s peniazmi nehraj ani nič nerob, aby sme ti mohli pomôcť ak bude treba.

Ako dlho konkrétne už teda čakáš?

They say 96 hours, I've been waiting for more than 130 hours. Today the money I requested was sent back to my player account after 130 hours. They said they wanted a bank receipt of the payments to their casino. But there will probably be a problem because the money was officially taken by some company called Brodě Sight Global and the second deposit was made on Keyluka, honestly I have absolutely no idea what kind of company it is, but they took the money I deposited into the casino, could that be a problem? However, the money was credited to my player account immediately after payment. However, the casino told me that 2,221 was sent to my bank, but today it was returned to the player account again. I absolutely do not understand this behavior.

Uvádějí 96 hodin, já čekám už více než 130 hodin. Dnes mi peníze, o které jsem žádala poslali zpět na hráčský účet po 130 hodinách. S tím, že chtěli doklad z banky o provedení plateb na jejich kasino. Ale asi bude problém, protože peníze si oficiálně vzala nějaká společnost brodě sight global a druhý vklad proběhl na keyluku, upřímně absolutně netuším, co to je za společnosti, ale vzali si penize, které jsem vložila do casina, může to být problém? Peníze se mi však na hráčský účet připsali hned po platbě. Nicméně casino mi tvrdilo, že 2 221 odeslali do mé banky, ale dneska bylo opět vráceno na hráčský účet. Absolutně nechápu toto chování.

You need to provide the bank statement from the requested period. Only then will they be able to verify your account, probably.

So, please send it out and let us know how it goes.

I sent this statement on Friday and nothing has happened yet. They keep holding the money.

Posílala jsem tento výpis už v pátek a zatím se nic neděje. Neustále zadržují peníze.

Keep in mind that casinos don't work during the weekend, usually. I hope they reply soon.

Also, I can see that you haven't replied to our complaint team in your complaint, and the timer will end soon, so please take care of it whenever possible.