Dragi Sohilshaikh51,
Hvala vam na recenziji.
Duboko nam je žao što nismo bili u mogućnosti da ispunimo vaša očekivanja i iskreno se izvinjavamo zbog razočarenja ili frustracije koje ste možda doživeli.
Cenimo poverenje koje ste nam ukazali kada ste se pridružili našem kazinu i iskreno žalimo što nismo u mogućnosti da vam pružimo izuzetno iskustvo igranja koje nastojimo da pružimo. Vaša odluka da zatvorite nalog služi nam kao podsetnik na važnost stalnog poboljšanja i održavanja najviših standarda zadovoljstva kupaca.
Razlog zašto nismo zatvorili vaš nalog odmah nakon vašeg zahteva je taj što smo bili šokirani vašom odlukom i želeli smo da vas ubedimo da se predomislite i ostanete sa nama. Cenimo svakog našeg igrača, i bilo je zaista srceparajuće što smo vas pustili. Pored toga, morali smo da znamo jasan razlog vašeg zahteva za zatvaranje naloga da bismo vam pomogli sa problemom koji ste imali i poboljšali vaše iskustvo sa nama.
Bez obzira na to, vaš nalog je trajno blokiran na vaš zahtev, pošto poštujemo vašu odluku.
Hvala vam na vremenu koje ste proveli sa nama.
Srdačan pozdrav,
Menadžer za brigu o klijentima BlueChip-a
Dear Sohilshaikh51,
Thank you for your review.
We deeply regret that we were unable to meet your expectations, and we genuinely apologize for any disappointment or frustration you may have experienced.
We appreciate the trust you placed in us when you joined our casino, and we genuinely regret not being able to provide you with the exceptional gaming experience we strive to deliver. Your decision to close your account serves as a reminder to us of the importance of continuous improvement and maintaining the highest standards of customer satisfaction.
The reason we didn't close your account right after your request is because we were shocked by your decision and wanted to convince you to change your mind and stay with us. We value each one of our players, and it was really heartbreaking to let you go. In addition, we needed to know the clear reason of your account closure request to assist you with a problem you had and make your experience with us better.
Nonetheless, your account was blocked permanently per your request, as we respect your decision.
Thank you for your time with us.
Best regards,
BlueChip Customer Care manager
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