BonusBlitz Casino - opšta diskusija (strana 2)

Defending a casino that cheats its customers is a sign of lack of professionalism and neutrality on your part and I'll stop here because the reality of the facts has been well described. THE CASINO SHOULD NOT HAVE CREDITED ANY SUM IN THE GAME ACCOUNT IF THE TRANSACTION HAD NOT BEEN CONFIRMED BY THE BLOCKCHAIN AS IT HAS HAPPENED, OTHERWISE THE CASINO WOULD COMMIT A REAL SCAM, ILLUDING THE CUSTOMER THAT THE CUSTOMER CAN PLAY AND WIN WITH DEPOSITED MONEY WHICH IS IN REALITY PURELY FICTITIOUS AND ILLUSIVE! ALSO THE OWNERSHIP AND MANAGEMENT OF THE CASINO SHOULD BE PUBLIC, ANOTHER ELEMENT THAT JUSTIFIES WHAT HAPPENED TO THE UNDERSIGNED!

Difendere un casinò che truffa i propri clienti è indice di poca professionalità e neutralità da parte tua e qui mi fermo perchè la realtà dei fatti è stata ben descritta. IL CASINO' NON AVREBBE DOVUTO ACCREDITARE ALCUNA SOMMA NEL CONTO GIOCO SE LA TRANSAZIONE NON FOSSE STATA CONFERMATA DALLA BLOCKCHAIN COME INVECE E' AVVENUTO, IN CASO CONTRARIO IL CASINO' COMMETTEREBBE UN VERO E PROPRIO RAGGIRO ILLUDENDO IL CLIENTE DI POTER GIOCARE E VINCERE CON DENARO DEPOSITATO CHE IN REALTA' E' PURAMENTE FITTIZZIO ED ILLUSORIO! INOLTRE LA PROPRIETA' E GESTIONE DEL CASINO' DOVREBBE ESSERE PUBBLICA, ALTRO ELEMENTO CHE GIUSTIFICA QUANTO ACCADUTO AL SOTTOSCRITTO!

Explaining is not an act of defense. It is actually a reasonable response to your accusations. Once you stop, it will be over. Do you really expect me to stay silent while pointing the finger at Casino Guru?

I'm sure I have told you many times before, and I'll say it once more: Deal with it - the complaint is over.

So, shall we stop? I'm not going to repeat myself again.

I REQUESTED TO RE-OPEN THE COMPLAINT BECAUSE I HAVE THE RECEIPT ISSUED BY THE CASINO CONFIRMING THE DEPOSIT HAS BEEN HAPPENED SO NOTHING HAS BEEN FINISHED! THE FACTS SPEAK FOR THEMSELVES, IF YOU WANT TO DEFEND A CASINO SCAM, BAD FOR YOU! OTHERWISE I WILL PROCEED BY LEGAL WAYS. YOU DEFEND CASINO GURU FROM WHAT? I DEFEND THOSE WHO BEHAVE HONESTLY AND CORRECTLY IN LIFE.

HO FATTO RICHIESTA DI RIAPRIRE IL RECLAMO IN QUANTO HO LA RICEVUTA RILASCIATA DAL CASINO' DELLA CONFERMA DELL'AVVENUTO DEPOSITO PERTANTO NON E' FINITO UN BEL NIENTE! I FATTI PARLANO CHIARO, SE VUOI DIFENDERE UN CASINO' TRUFFA PEGGIO PER TE! IO PROCEDERO' ALTRIMENTI PER VIE LEGALI. TE DIFENDI CASINO GURU DA COSA ? IO DIFENDO CHI NELLA VITA SI COMPORTA ONESTAMENTEE E CORRETTAMENTE.

Dear Nemokid.

If you believe the complaint will now be handled differently, that's cool. I'm sure the Complaint Team will review the receipt carefully and make the right call.

Well, good luck with that, like honestly 🙂.

I won't reply to the rest, I already said I'm done.

I'm back to let you know that my first good experience with this notorious casino was not a fluke. I won again, $1004 and am cashing out the next day, netting $970 due to BTC fluctuations. The withdrawal would have been closer to instant, but I used a new credit card and that had to be verified. Nonetheless, between the win and the $ in the bank was less than 12 hours. I used my own money. I spent $450 so am netting $520 but a win is a win. I have played several times since the previous cash out win and I have to say, I have won modest amounts that through my own fault have played back in. I find this casino an enjoyable option and continue to be surprised at its large amount of terrible feedback. Seems like much of it comes from those expecting freebies. I have true horror stories I could relate about other casinos that take months to pay, so this is quite refreshing. In fact, this was probably the fastest payout I have ever experienced. Still don't like using crypto, but for cashout purposes there is no other choice at Bonus Blitz. Also, their customer service rep I dealt with the most was really obtuse, but that is part and parcel of the online casino experience. I do hope this mystery of ownership gets resolved, so I could feel a great deal more comfortable playing here, but in the mean time, I have nothing really bad to say about Bonus Blitz.

Thanks for taking the time to add your experience here.

I'd say the difference between a good casino I'll probably soon forget and an exceptional casino I tend to visit often is actually the quality of support and chat operators. The way I see it, providing top-notch customer service is a great way to step out of line.

What do you think?

Oh I love great customer service, but have YET to experience it at ANY online casino. I will probably have a big long story to tell you about another casino group, but am holding my tongue while I wait for my final payout and the THREE PAYMENTS they took from me without giving me any credit. Out of respect for the casino rep I didn't do a chargeback, but assumed she would help me get a refund. Boy was I wrong. I am approved for $550 in total refund but she warned me "it might take months" to receive. Also, the thousand dollar win is now five weeks old and they said it was sent out two weeks ago!!! Unbelievable. Anyway, getting back to the topic at hand...BonusBlitz. Well I played again today and won today AND got paid today. I am having a FABULOUS experience here, and feel like I have to give credit where credit is due. I put in 200, I think they had given me a 20 dollar "loyalty" bonus, and I wound up pulling out $702. I had to also back out the 20 dollar chip. So my $682 became $660 due to BTC fluctuations and a ten dollar fee from Coinbase. But wow. The money was in my hands within an hour and a half, and it's on the way to my bank account right now. Meanwhile, I have a thousand dollar win that has been missing in action for five weeks from an Ace Revenue Casino. Like I said, I have a lot to tell about those "characters."

Heya!

Uhm, do you have anything related to the BonusBlitz Casino I wonder. 🙂

I hope you do, because this thread is the best place to start. For other casios, kindly chose proper threads or start your own. 😉

I have true horror stories I could relate about other casinos that take months to pay, so this is quite refreshing. 

ahem sunrise slots, lol

GARDACASO THE REQUEST FOR THE RE-OPENING OF THE COMPLAINT AFTER MONTHS IS STILL PENDING DESPITE I HAVE WITH ME THE RECEIPT OF THE PAYMENT WHICH HAS BEEN REGULARLY APPROVED BY THE CASINO, FURTHERMORE YOU CONTINUE TO REFUSE THE NEGATIVE REVIEW LEFT REGARDING SUCH CONDUCT ATTEMPT BY THE CASINO CASINO SCAM. WHY ARE YOU KEEPING IT ON SUSPEND FOR MONTHS NOW? SHOULD YOU NOT BE INDEPENDENT AND NEUTRAL IN YOUR DECISIONS?!! YOU COMMENT YOURSELF!!

GARDACASO LA RICHIESTA DI RIAPERTURA DEL RECLAMO A DISTANZA DI MESI E' ANCORA IN SOSPESO NONOSTANTE ABBIA CON ME LA RICEVUTA DEL PAGAMENTO CHE E' STATO REGOLARMENTE APPROVATO DAL CASINO', INOLTRE CONTINUATE A RIFIUTARE LA RECENSIONE NEGATIVA LASCIATA IN MERITO A TALE CONDOTTA TENTA DA QUESTO CASINO' TRUFFA. COME MAI LA STATE TENENDO IN SOSPESO ORAMAI DA MESI ? NON DOVRESTE ESSERE INDIPENDENTI E NEUTRALI NELLE VOSTRE DECISIONI ?!! VI COMMENTATE DA SOLI!!

I believe everything has already been said. If you come across any news reading your complaint, turn there, please.

According to the complaint:

"However, we have to focus on the facts here. The fact is that, according to the blockchain, your first deposit didn't get through and therefore all winnings derived from that deposit are void."

I can't help you with that here on the forum - try to update the complaint instead. This is not the place to resolve or reopen complaints - I'm sure you know that.

Since we've been circling around the same topic for quite some time, there is nothing I can add at this point. Thus I won't respond to this subject again.

On July 20, I was asked to submit photos of a credit card for verification, which I did, and two hours later, it was used at two separate locations/stores. I have evidence of this on the credit card statement as well as the alerts from my bank. I think it’s unlikely that I am the only victim. Anyone?

Hi, I'd say that's pretty weird. Have you confronted the casino and of course your bank with this ? Unfortunately, these cases are difficult to solve. 

As Veronika wrote in the complaint: 

"As for the suspicious transactions on your credit card after submitting your documents, I truly understand your concerns. However, unfortunately, we do not have the ability to intervene in cases related to potential cybercrimes. If your personal information has been misused, I strongly recommend contacting your bank and local authorities, as they are equipped to handle such matters. It’s important to note that we do not have the legal authority or resources to investigate or hold individuals accountable for these actions."

I'm curious what will come from this case and how it will be resolved.

Also, if you find out new information, let me know because I'm quite interested in situations like this.

Would that be possible ?

I definitely messaged the casino, my bank messaged me about the transactions because I didn’t know they were happening. Of course I disputed them. I understand things like this are incredibly difficult to solve, but I certainly hope we can trust the casino with our sensitive information, but it is incredibly suspicious that hours after that card info is submitted, it begins being charged. I have zero other fraudulent charges on that card and only used for gambling on a few sites, all of which had my information weeks prior. Unfortunately usually the likely option is the correct one. If it had happened to anyone else, it would look worse, and if nobody had shared a similar circumstance, then I suppose there could be other possible scenarios?

I’m going to create a similar post on other casino review site forums and see what I can dig up

Further information on this whole would certainly be useful. But most of the time, at least I do, I have to authenticate transactions of similar nature with a code. Of course, if it was cybercrime, it probably wouldn't be necessary and I'm also curious what you can solve. 

If you have anything new, feel free to let me know.