Boomerang.Bet Casino - opšta diskusija (strana 2)

This is not very convincing, is it? Are there any other payment options you may try?

It would not help you with the lack of support from the casino, I know. Just trying to figure out something worth mentioning. 🤔

Thank you for responding

Im waiting on 4 withdrawals. 2 with crypto and 2 with ezeewallet. I chose this because they recommended it to me. and now I'm waiting for 5k. I cannot make any more withdrawals. otherwise I would still like to try bank transfer. even though the live chat said I shouldn't do that

Hello.

I see now. I would appreciate a casino rep's response by now. For the next couple of days, we can only wait for some updates, I'd say. Well, the complaint is active, but I hope the casino will send the money just before we step in. 🤞🤞

how is it possible that the average score of this casino has increased? Don't you read the reviews on Trustpilot? everyone has only bad experiences with this casino.

Hello.

Well, to be honest, we do not consider unverified reviews on TrustPilot as a great source of trustworthy information. Especially when we consider some reviews written on Casino Guru. If such a site allows you to write horrible feedback stating that we are the worst unlicensed casino in the world, figures 😀

This is actually a serious matter. Thus, for members who care about the review process, we've created this article called "Casino Guru Reviews – Learn About Our Casino Review And Rating Process"

This is really how we do it.

I spotted your complaint on Boomerang Casino, do you know why your payment is frozen? Is it any different from being delayed? I'm just asking because things are usually frozen due to an investigation or security check.

Hello.

Haha oke maybe Trustpilot isnt that reliable.

About my withdrawals, They haven't given me a clear explanation yet. it's something different every time. my kyc has been approved. and they have already transferred something once. but that was a smaller amount. I have also asked politely what the best way is to pay it out. and so I tried that.

Yes, it looks like it isn't. 

As for your withdrawals, what did the casino tell you when you say they still haven't made themselves clear? As for the payment method, what did they suggest ? 

We are currently having problems with your withdrawals due to problems with the provider, however this problem is in the process of being resolved and you can be sure that it will be resolved in the future, we will definitely notify you via email.

first they said crypto. and then ezeewallet.

The withdrawal i made on 1 October. These guys must be joking?

Oh, so it's problems with the provider. I'm afraid you'll have to be patient in this case, although I know that waiting can sometimes be difficult, especially when you've been waiting for quite a long time. As for the payment method, did you use ezeewallet ?

Anyway, screenshots also indicate that we have nothing to do but endure. I noticed that Peter will take over your complaint, so if the problems persist, he will try to contact the casino.

We'll see how it goes then and I firmly believe that you will get your money as soon as possible.

Yes i used ezeewallet because the recommended it and said it wil take only 1 day. Also used the crypto.

Thanks for responding!

Yes, yes, I get it. However, according to the situation you got into, it's not really 1 day, even though the problems on the payment provider side are not the casino's fault. So let's hang on for now and if you have something new let us know.

Hey. Can you attach some screenshot where it is written that players from the Netherlands can't play here ? I looked on our website and this country is allowed and in Terms and Conditions I didn't find anything about players from this country not being allowed to play here. I only found that some games are forbidden for certain countries but nothing more. 

Anyway, do you have a problem here ? 

I wonder i Bommerang.Bet have ever withdrawal to somebodey or the just take money and keep everything?

Is there anything you can do to get your money from this casino?

I'm sorry to say that, but when it comes to complaints, we provide casinos with 14 full days to pay out the winnings.

Yeah, it is quite a long time. On the other hand, within this time frame, decent casinos should clear out every common sort of issue that prevents the player from receiving money.

Thus, I hope this casino will do everything within its power to send the money immediately. Can you perhaps ask for the transaction confirmation? I mean, just to be sure the transfer was done.

Speaking of which, what payment option did you use, please?

I payed with my mastercard and still havent recived my money from them it has gone almost 2 weeks. Its very strange they complain about thear tecknical issues to almost every player when i read reviews on Trustpilot. And in thear response to the rewiews they are very commited to solve the problem but i just dont see it heppening.

So, did you use the same method to withdraw it ? 2 weeks will be quite a long time, but as Radka said, if nothing changes and the money doesn't come, our team will try to help you. 

We will wait for your update to see if something has changed. I firmly believe that you will get your money and the stress will go away. ☘️🤞

Yes i used the same method to withdraw on 29 oktober 2023 and they wrote on 31 october 2023 that my withdrawal is successful and the asked to write a rewiew about the fastest withdrawals on Trustpilot! But there was no money on my account.

And now i we write back and foward about ther tecknical issues with a chosen withdrawal method.

I even asked about transaction confirmation but they answerd that my request has been already transferred to responsible department and is being processed now.

But still no money on my bank account.

I realy would be thankful if somebody would help me to reach out to them so i finaly can get my 240 eur from Boomerang.Bet.

Few minutes ago i recived an email from Boomerang.Bet

Your withdrawal request was cancelled.

We kindly ask you conact with your bank and check why the transaction is rejecred.

Then i wrote what my bank says that didnt recived any withdrawal request from them. But they say if they have problems with their payment provider company they can do a bank transfer to my bank account. 

Now I have 240eur balance back on my Boomerang.Bet account.

I asked them by email today on 8 november 2023 how can we solve it and what do i need to do in oder to get my money on my bank account.

So it's pretty unfair if a casino asks for a review for the fastest withdrawals and doesn't send you anything. But I assume you did nothing of the sort. Anyway, it looks like we'll have to be patient and wait and see how it all turns out. Our team will definitely try to help you and know what to do. So I hope this gets resolved as soon as possible.