I thought you'd be able to agree on something with casino.
The truth is that casinos don't have to offer bonuses to players and they don't have to say what the reason is.
It's not the most user friendly, so I understand your frustration.
I would say that if it was a fault in your internet connection, though, that probably could have caused the whole situation.
So if the casino doesn't want to give you the bonus, then unfortunately you probably can't do anything about it.
Hello!
Thank you for your message.
We would like to clarify that the bonus you started to wager and then canceled cannot be restored. When a bonus is canceled, the system always displays a warning that all funds associated with it (including the remaining bonus balance and winnings) will be debited. This warning appears before confirmation, and it is not possible to cancel the bonus accidentally.
We understand that the situation may have been unpleasant, and we regret that you have been left with a negative impression. However, in this case, the bonus policy rules were followed.
Thank you for your understanding, and we wish you all the best!
U redu. Razumem da su vaše politike takve, pre nego što se kladim sa vama moram da se upoznam sa svim vašim politikama i mogućim situacijama i tek onda mogu da odlučim. Toliko ste istopili ovaj slučaj da čovek može da ga pusti. U ovom slučaju, uplatio sam depozit sa bonusom koji do danas nisam odigrao. Ne želim da vam naudim, ali na vašoj vizit karti jasno piše da dobijate bonus kada uplatite depozit. Ja ga nisam dobio.
7x max cashout on the welcome bonus. Dont bother playing here. Dumb term.
My bowns
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Uskoro ćete biti preusmereni na stranicu kazina. Molimo sačekajte. Ako koristite softver za blokiranje oglasa, proverite podešavanja.
