Cadoola Casino - opšta diskusija

There are bonuses available at this casino. I can play here in São Paulo

Tem bonus disponiveis neste cassino . Eu posso jogar aqui em São Paulo

Good evening, I am facing a problem with cadoola casino. Can anyone help me?

Καλησπέρα αντιμετωπιζω ενα προβλημα με το cadoola casino.υπαρχει καποιος να με βοηθησει?

Hi, it depends on what the problem is. Could you describe it in more detail?

good afternoon, has cadoola casino closed? I have tried to enter your website by PC and by mobile and it gives me an error. I would not be surprised since it took two months for me to be reimbursed 475 euros

buenas tardes ha cerrado cadoola casino?? he intentando entrar en su pagina web por PC y por el movil y me da error. no me extrañaria ya que llevo dos meses para que me reembolsen 475 euros

Hello there.

We do not have such information from the casino at the moment. But the casino does not accept players from Spain anymore. So, this is probably the case.

Check out the review here.

Two months? That's harsh! What happened? 🤔

I created an account and closed it, and then I created another one and made a profit of €4,200. But the casino blocked my account because I can't have more than one account, although they never verified anything either. But they say that they return the deposit that I made of 475 euros. But the winnings of €3700 I lose. And I've been waiting two months for those €475. It's just incredible, to realize that I had already had another account, they found out the same day, and for the refund, two months, it doesn't seem serious to me

Cree una cuenta y la cerré, y después cree otra y obtuve ganancias por 4200€. Pero el casino me bloqueó la cuenta porque no puedo tener más de una cuenta, aunque nunca verificaron nada tampoco. Pero dicen que me devuelven el depósito que hice de 475 euros. Pero las ganancias de 3700€ las pierdo. Y llevo esperando dos meses por esos 475€. Es que es increíble, para darse cuenta que ya había tenido otra cuenta, el mismo día se dieron cuenta , y para el reembolso , dos meses, es que no me parece serio

Thank you for the explanation!

Well, you made a mistake by creating the second account. But such a mistake should not be the only reason for voiding your winnings. That's too comfortable.

As said in Casino Guru Fair Gambling Codex - this should be considered separately:

"each case should be considered separately. If the casino finds out that a player has created five separate accounts and claimed the full bonus amount on each of them, it is likely that this is a bonus abuser, and the casino has every right to penalize them. On the other hand, if a casual player mistakenly creates two accounts and doesn't even claim the bonus, the casino shouldn't penalize them just because it has a rule that can be used against them."

Sadly, in your case, the casino is not capable of detecting duplicate accounts after registration. Hopefully, one day this will be standard.

Let's what comes out of your complaint.

If you click on my profile, you will see that I have a complaint made two months ago, which is carried by your partner nikolas. in it you will see that he agrees with the casino. I did not request any bonus. I deposited €475 and converted it into €4200 of real money. That same night I made a withdrawal of €500. The next day when trying to make another withdrawal, my account was blocked. Worst of all, the casino has not contacted me by mail in these two months to explain the situation. Only by online chat and because I am writing to you. But the customer service people say that it's not their problem, that they have to write to me from financial services. And I have written 6 emails and no response. The only answers that I have received have been for the complaint that I have presented here, and they answer you once a week. It doesn't seem fair or serious casino. If I could take legal action, I would report them.

Si pincha en mi perfil, verá que tengo una queja hecha hace dos meses, que lleva su compañero nikolas. en ella verá que él le da la razón al casino. yo no solicite ningún bono. Yo deposite 475 euros y lo convertí en 4200€ de dinero real. Esa misma noche hice una retirada de 500€. Al día siguiente al intentar hacer otra retirada tenía la cuenta bloqueada. Lo peor de todo es que el casino no se ha comunicado conmigo por correo en estos dos meses para explicar la situación. Solo por chat on line y porque les escribo yo . Pero los de atención el cliente dicen que no es su problema , que tienen que escribirme de servicios financieros. Y les he escrito 6 correos y ninguna respuesta. Las únicas respuestas que he recibido ha sido por la queja que he presentado aquí, y te responden una vez por semana. No parece ni justo ni de casino serio. Si pudiera tomar acciones legales , los denunciaría

Hello!

I read your complaint, and I mentioned that, plus I also added a link to it in my previous post.

Did you miss that, perhaps?

So, what are you suggesting, please? 🙂

One way or another I wish your complaint will get resolved soon.

Yes, sorry I did not see that I had put the link of my complaint. I mean, if I could take legal action about my winnings, I would.

Si perdón no vi que había puesto el enlace de mi queja. Me refiero a que si pudiera tomar acciones legales acerca de mis ganancias, lo haria

Honestly, I would start with free and much easier options. Give this complaint some time, and we shall see where it leads us.

I imagine the waiting is not a pleasant experience, on the other hand, if there is a way to help you, our Complaint Team will find it!

good morning, I'm back to try to take over the management of my Cadoola account, which was blocked after the withdrawal attempt. now I chatted on the site and they told me that my account is closed for check. I would like a helping hand and would like to call cadoola casino into question here

buongiorno, sono tornato per cercare di riprendere in mano la gestione del mio account cadoola, bloccato dopo il tentativo di prelievo. adesso ho parlato in chat sul sito e mi hanno detto che il mio account è closed for check. vorrei una mano di aiuto e vorrei chiamare in causa qui cadoola casino

same situation, made withdrawal of 500 and account blocked immediately

stessa situazione, fatto prelievo di 500 e account bloccato subito

Hey. Can I ask you why your casino account was blocked, were you told the reason? 

Anyway, I noticed that you had a complaint opened in the past about this particular case and you have reopened it. Nick asked you to answer his last questions, so I think the most sensible thing to do would be to start there and reply so that the complaint can move forward.

Would that be possible ?

So, good morning. I contacted kyc previously and they started asking for documents that I don't have, such as bills and bank account and card documents. One card belongs to my wife, while the other is a now closed current account.... I no longer received any replies from them, I contacted kyc support again and still no response. The fact is that I checked the gaming account when I opened it, and this thing that when you try to withdraw (after having loaded and played a few tens of hundreds of euros) seems to me to be quite a scam towards cadoola players. I would like to know how to go about solving this. I attach screenshots of their emails. For my wife's card we went to the post office and I asked for proof of ownership and they gave me a rectangular slip of about 5x20cm with all the data printed on it. They don't think it's any good and it was also provided by the post office. The other account is closed and I no longer have any documents.

Allora, buongiorno. Ho contattato kyc in precedenza e hanno cominciato a chiedere documenti non in mio possesso, tipo bollette e documenti conti correnti e carte. Una carta e della mi moglie invece laltra e un conto corrente ormai chiuso.... Non ho piu avuto risposte da loro, ho ricontatto kyc supporto e ugualmente nessuna risposta. Fatto sta che io il conto di gioco lho verificato al apertura, e questa cosa che quando cerchi di prelevare (dopo aver caricato e giocato qualche diecina di centinaia di euro) mi sembra abbastanza una truffa nei confronti dei giocatori di cadoola. Vorrei sapere come muovermi per risolvere. Allego screenshot di mail loro. Per la carta della mi moglie siamo andati alla posta e ho chiesto la prova di titolarità e mi hanno dato un tagliandino rettangolare di circa 5x20cm con stampatp tutti i dati. A loro pare non vada bene e pure e stato fornito dalle poste. Laltro conto è chiuso e non ho piu nessun documento.

Good evening I made a deposit of €50 at Cadoola casino and I played and won but 50

and I go to withdraw €100 and they don't accept it

please resolve the issue immediately!

I ask the casino guru to enforce the matter

Καλησπέρα έκανα κατάθεση 50€ στο καζίνο Cadoola και έπαιξα και κερδισα αλλά 50

και πάω να κάνω ανάληψη 100€ και δεν μου το δέχονται

παρακαλω πολύ να επιλυθεί το θέμα άμεσα !

ζηταω από το καζίνο γκουρού να επιβληθεί του θέματος

I still have no news.

Ancora io non ho notizie.

Hey, do you also know why this problem occurred, that the casino doesn't want to give you money ? Do you already have a verified account ? Did you play with or without the bonus ? 

Describe the situation to me a bit more so I have an idea why this situation occurred and we will try to help.

Account verified upon first login, then used without problems for a month, played and withdrew money without bonus. Then my account was blocked

Account verificato al primo accesso, poi giovato senza problemi per un mese, ho giocato e ritirato soldi senza bonus. Poi mi e stato bloccato l'account