pre 4 meseci
Mogu li da pitam kada ste tačno tražili povlačenje?
Ponekad kazina to rade zbog procesa verifikacije na čekanju, ali mi naravno smatramo da igrač treba da bude obavešten o svemu.
Da li ste proverili svoje imejlove za neke poruke sa objašnjenjem iz kazina? Pokušajte da pogledate i fasciklu za neželjenu poštu, jer ponekad ovi e-poruci tamo mogu da se završe.
May I ask when exactly you requested the withdrawal, please?
Sometimes casinos do this due to the pending verification process, but we of course believe that the player should be informed about everything.
Have you checked your emails for some messages with the explanation from the casino? Try to have a look into the spam folder as well, as sometimes these emails can finish there.
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