Candy Casino - opšta diskusija

I made an account here, did not give bonuses because I am from Finland, I played a lot and my level went up, but did not give any rewards that I earned while playing.

then I had played myself in the tournament management with which I would be entitled to a 90e cash prize, I went to ask if I could get this either so the only answer was that Finns don't get bonuses !!

so I played in vain in this Russian shit casino.

I then said I was closing my account and it took one second for that account to close.

is a really inappropriate casino and customer service !!

I would not recommend this casino to anyone !!!!

tein tilin tänne,eivät antaneet bonuksia koska olen suomesta,pelasin paljon ja tasoni nousi,mutta eivät antaneet mitään palkintoja mitä ansaitsin pelatessani.

sitten olin pelannut itseni turnauksen johtoon jolla olisin oikeutettu 90e rahapalkintoon,menin kysymään että saanko tätäkään niin vastaus oli vain että suomalaiset ei saa bonuksia!!

siis pelasin aivan turhaan tässä venäläisessä paska kasinossa.

sanoin sitten että suljen tilini ja meni yksi sekunti kun se tili meni kiinni.

on todella epäasiallinen kasino ja asiakaspalvelu!!

en suosittele tätä kasinoa kenellekkään!!!!

Hi, does any1 know which (if any) slot/game we can wager our winnings from the "no deposit 100 free spins"?

Hello,

very exciting question if I may say. The list is usually found in the bonus terms or the general terms.

I checked the bonus and it says "Some types of games have a decreased contribution towards the wagering requirements: Slots 100%, Live games 0%, Table games 0%." + "Multiple games are excluded from the bonus offer" so I'd definitely check the terms or alternatively ask the chat operator and make a screenshot 🙂.

Normally, you should not be able to start the restricted slot while the bonus is active, BUT I recommend checking the rules and the chat first. Some casino platforms just can't block the games automatically - sadly it happens.

Let us know how it goes, please.

Hi, thank you for responding, but I was finally able to speak with a rep in live chat.

(FYI) I was clearly told that to wager the bonus winnings I needed to use cash, so in other words I need to make a deposit.

The next "catch 22" with that if I deposit I am either getting my 1st deposit bonus welcome package or I keep the No deposit bonus winnings & no 1st deposit bonus. (1 or the other)

But on my 2nd deposit I would be eligible for my 2nd deposit bonus, from the welcome package.

It's unfortunate because for me, a no deposit bonus is to try out different games at that casino before I commit to depositing.

So i hope you guys update the terms for others.

Thank you.

The following is the conversation with live help.

Chat on candy.casino

Conversation started on : Sunday, October 23, 2022, at 16:43 (GMT+0)

[16:44]gdollyq@gmail.com: Question : How to wager a no deposit bonus for registration?[16:44]Support Candy Casino: Congratulations on your winnings!

Now you need to:

- Make any «𝐝𝐞𝐩𝐨𝐬𝐢𝐭»: https://candy1.casino/deposit

- To wager the winnings for real «𝐝𝐞𝐩𝐨𝐬𝐢𝐭» money.

- Withdraw your winnings!

𝐌𝐢𝐧𝐢𝐦𝐮𝐦 𝐝𝐞𝐩𝐨𝐬𝐢𝐭 𝐟𝐫𝐨𝐦 $/€ 𝟏𝟎 (𝟑𝟎𝟎 𝐑𝐔𝐁).

One single deposit will not unlock your winnings.

The wagering progress is indicated here: https://candy1.casino/history[16:44]Support has joined the conversation[16:44]gdollyq@gmail.com: Hello[16:45]Support: Hello.

Congratulations on your winnings!

Now you need to:

- Make any «𝐝𝐞𝐩𝐨𝐬𝐢𝐭»: https://candy1.casino/deposit

- To wager the winnings for real «𝐝𝐞𝐩𝐨𝐬𝐢𝐭» money.

- Withdraw your winnings!

𝐌𝐢𝐧𝐢𝐦𝐮𝐦 𝐝𝐞𝐩𝐨𝐬𝐢𝐭 𝐟𝐫𝐨𝐦 $/€ 𝟏𝟎

One single deposit will not unlock your winnings.

The wagering progress is indicated here: https://candy1.casino/history[16:45]gdollyq@gmail.com: So I need to make my 1st deposit to get to wager my winnings?[16:48]gdollyq@gmail.com: And if I make my 1st deposit will I still get my 1st deposit welcome bonus? Does it forfeit the 1st bonus money?[16:48]Support: ,Now you need to:

- Make any «𝐝𝐞𝐩𝐨𝐬𝐢𝐭»: https://candy1.casino/deposit

- To wager the winnings for real «𝐝𝐞𝐩𝐨𝐬𝐢𝐭» money.

- Withdraw your winnings![16:49]Support has left the conversation[16:50]gdollyq@gmail.com: I don't want to withdraw the winnings. I want to use that to try other games on the site BEFORE committing to a deposit. That's why I use a no deposit bonus.[16:50]gdollyq@gmail.com: Please answer my other questions.[16:51]Support has joined the conversation[16:51]Support has left the conversation[16:52]gdollyq@gmail.com: Hello are you still here?[16:52]Support has joined the conversation[16:52]Support: Hello!

Can I help you?[16:53]gdollyq@gmail.com: Yes I asked you another question just before u answered my 1 question[16:54]gdollyq@gmail.com: If I make my 1st deposit do I still get my welcome bonus and if I do get it does it forfeit the 1st bonus money?[16:54]Support: no

You need to wager the bonus on the deposit money. After wagering the funds will be transferred to the cash balance.[16:54]gdollyq@gmail.com: That's not what I am asking....[16:55]Support: this means that the bonus will be blocked (unavailable to you) until you wager it.[16:56]gdollyq@gmail.com: Will that bonus money stay in my account even if I opt in for my 1st deposit welcome bonus?[16:56]Support: this means that the bonus will be blocked (unavailable to you) until you wager it.[16:56]gdollyq@gmail.com: So I can have 2 bonuses in bonus money?[16:56]Support: You can only have 1 active bonus.[16:57]gdollyq@gmail.com: So your saying if I take a 1st deposit bonus I will loose that bonus money?[16:57]Support: yes[16:58]gdollyq@gmail.com: Ok so once I wager that amount with my deposit am I still eligible for a welcome bonus on my deposit after that 1?[16:59]gdollyq@gmail.com: This is all very confusing to me.[16:59]Support: You will be able to use the 2nd deposit bonus.[17:00]gdollyq@gmail.com: Aaa ok so I do NOT get the 1st deposit bonus if I deposit to wager my winnings??[17:01]gdollyq@gmail.com: I am correct, right?[17:01]Support: yes[17:02]gdollyq@gmail.com: Ok thank you that will be all have a nice day. Good bye![17:02]Support has left the conversation

I wouldn't bother. The casino is owned by WoT N.V.

Other casinos this company runs are Marvel Casino, Beep beep Casino, F1 casino and pelican casino. None of them got a license and they use fake slots

Hello and thank you for your investigation,

sadly, we can't provide every associated terms or general rule for each bonus listed on our website, we provide the basics (plus the generals: "Bonus available for 24 hours after registration The player must make a deposit in order to withdraw the winnings from no deposit free spins New players only Email verification is required Multiple games are excluded from the bonus offer 18+ Full Terms apply") because we are not the casino itself. Once the bonus is accepted in the casino, the player usually agrees that he/she went through the bonus and other rules established on the casino site, that's normal, so I'd say all players should check bonus terms in the casino as well.

But, it's great that you shared these details, I hope it will help other players when it comes to the deposit bonuses. 

Hi, thank you for taking the time to reply to me.

I completely understand and agree with you about not knowing every single general rule and that's why it is important for each member who have any kind of issues to relay the information to others. That's a little part of what these platforms are for. If my experience can avoid just 1 other member from going through the same, thats a tiny win for us the players.

Thank you again.

Hi there,

that's a very noble approach and precisely reflects why we decided to set up this forum - to get players a neutral ground for sharing their experiences and insights. We believe that knowledge is the best precaution.

We would be delighted if you could share your insights about other casinos as well every time you came across something the others should know, the forum is here.

Have a wonderful and lucky day.

Thank you and of course I will continue to share my experiences, good or bad.

Have a great, safe and lucky day!

So I'm looking forward to "hearing" from you soon 🙂.

Stay sound and safe!

Has anyone here managed a withdrawal at Candy casino

@Defender24 @Sivitiman

administrator can you please tag the above mentioned forum users so I can talk to them.

Hello,

I moved your post to the official casino thread, so you can browse what has been happening lately.

I can't tag users - this is the forum, not a social media platform 🙂.

You can, on the other hand, search for those users by using the search bar located at the top of the site:

Sadly Defender24 has never posted a single post on the forum, so you can't find any posts on the forum to use the reply button and get in touch. I'm sorry.

Sivitiman has not yet submitted any complaints nor posted any posts on the forum.

Nothing to be found. That makes me wonder how did you manage to find such an inactive member?

The user reviews, right?

Back to your question, both submitted complaints were ignored, which does not look good:

https://casino.guru/complaints/unresolved

Wonderful news. I received my winnings in under 10 minutes of requesting withdrawal. I seriously dont understand the reviews bashing the casino.



Ten minutes? That's awesome. My congratulations 🙂.

It's so amazing to see when withdrawals are actually working well for a change 😀.

What else could you tell us about the casino, I wonder. Have you ever spoken with the chat - what was it like?

Did you find the support friendly and supportive?

I have left my review. It has also been accepted. Had a great experience. Hope it helps other players.

That's great. If only the score gets a bit higher soon 🙂

Hello, please, where can I file a complaint about this casino? I won 400 euros and the casino blocked my account without reason.

zdravím prosím vás kde bych mohl podat stížnost na toto casino?vyhrál jsem 400 euro a casino mi zablokovalo účet bez duvodně..vše jsem splnil tak mě zajímá co s tím mužu dělat..děkuji

Hello,

you can find the complaint here: https://casino.guru/complaints/create

(just please change the language to Czech)

Would it be possible to provide more details please? Those casinos sometimes block the account due to the verification process, for example. What preceded this situation? Do you have a fully verified account, have you ever withdrawn in the past?

Ahoj,

stížnost najdeš zde: https://casino.guru/complaints/create

(jen si prosím přepmni jazyk na Češtinu)

Bylo by možno sdělit více detailů, prosím? Ona kasína někdy blokují účtu kvůli verifikačnímu procesu například. Co předcházelo této situaci? Máš účet plně ověřem, už jsi někdy v minulosti vybíral/a?

Hi, i would like to share another experince with CANDY CASINO.

I played there few days ago and took 25 spins bonus with waggering 10x. I rollover those spins and won 60 euros with 35 deposit...i small bet player. I try to withdraw, but support remind me i need to wagger deposit 3 times. When i managed to do that support sent me a message...i vaoilated bonus policy, some rules three bonus in row, which means, they cancel my winnings and leave my balance i deposited. then i need to deposit another 25 euros and rollover this second deposit again 3 times. WTF? sorry for those words. I barely managed to rollover it again and in the end i withdraw 45 euros with 15 minus. i blocked them.