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Candy Casino - opšta diskusija (strana 2)

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blankaloviscek
pre 12 meseci

Hello,

I come across this rule already, the way I it many players tent to play completely for free, utilizing for instance daily and weekly free spins only. Such rules are suppossed to prevent that.

From the player's perspective though, I imagine it leaves a very bitter taste. If the casino want to restrict consecutive free bonuses, I'd say the system should prevent player from taking the fourth bonus rather than leaving the player play without any notice. Would that felt better?

But you managet to roll over even the deposit I see, that's cool!

pre 12 meseci

now Is done and now i know more about their policies &rules. And as you said, no one is telling that, not even support.

blankaloviscek
pre 12 meseci

And you also help warn others along the way. Do you know what I find extremely unconfortable in gambling these days? Keeping all the rules and limitations in mind. Some bonuses are so complicated that I just do not bother to make additional effort and skip all the promotions completely.

I hope you are much more relaxed with rules 🙂

pre 9 meseci

filehi can someone maybe explain to me why this page pop up in CANDY CASINO when i want to play,why did i sign up if this is happening?.

pre 9 meseci

Serious guys if this is happening why dont they warn u before hand,i mean its a total waist,i mean 1st u exited for its a new platform exiting things can happen but afterwards a total turnoff lol.

MakwaaN
pre 9 meseci

According to our information, players from your country are accepted at this casino.

Does this show only when trying to play some particular game, perhaps? 🤔

pre 3 meseci

BEWARE

I won 8500€ from candy casino where they only paid 800€ where there were also problems. So I took a deposit bonus where there was a win cap I wagered this amount almost 4000€ and tried to make a withdrawal and I had to wait for the documents to be approved for almost 2 weeks and I played there every day and won 8500€ in total and I made a withdrawal and I was looking forward to it and I started asking about the money and they said I would only get 800€ wow the casino took 7700€ for its own expenses I asked about this many times and the answer was to wait then came the day when I thought I would get money they announced that I would get 400€ because they have problems with payments and said it would be another 5 days before this 400€ comes. The operation of this casino is absolutely fucked up I took pictures of these conversations and withdrawals that I had made I hope someone would close down the operation of these scammers.

pre 3 meseci

I won but the casino didn't pay the money and then they accepted €800 from which I only got €400 when there are problems with the payments €7700 were lost to the devil's Sahara

file
Kikke
pre 3 meseci

So, to understand this whole thing better. You played with the bonus, and you successfully finished the wagering, right?

Was the money transferred from bonus money to real money balance before you continued playing with the money won from the bonus and won the 8500€?

I am asking because if you had finished the wagering and the money was in a real money balance, then you should receive the whole balance and not just the money the casino said that you are entitled to.

Please try to explain the whole matter well to us so our complaint team can understand it better and help you according to that.

pre 3 meseci

Zdravo, klađenje je bilo potpuno uspešno i imao sam pravi novac, verovatno 600€ na početku, pokušao sam da ga podignem, ali su hteli dokumenta, koja sam uneo i igrao sam sa tim novcem verovatno 2 nedelje, od čega sam osvojio 8500€, ali nisam dobio 800€, od čega su mi isplatili samo 400€, mogu da postavim slike svih depozita i isplata. Dakle, možete videti. I ovaj novac mi je došao nakon klađenja da se podigne, odnosno novac mi je došao kao stvarno stanje, sa kojim sam nastavio da igram, izvršio sam podizanje od 6500€ i još 1500€ i ostavio 500€ za igru da se igra, a onda se desilo da je podizanje bilo 800€, a sav ostali novac je izgubljen, odnosno izgubio sam 7700€ novca.

Izmenjeno
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Romi
pre 3 meseci

Kako mogu da vam pošaljem slike ovih liftova da biste znali na šta mislim?

Automatski prevedeno:
Romi
pre 3 meseci

Da, bonus je uspešno uložen i tada sam imao stvarni iznos od 600 evra sa kojim sam nastavio da igram.

Automatski prevedeno:
Kikke
pre 2 meseci

I understand now.

Please know that you don't need to send any pictures here; just wait for your complaint to move forward, and whenever needed, your complaint resolver will ask you to provide those.

From your description it seems to me like there could have been some mistake made, though, but we have to wait and see how everything will unfold.

Please stay patient.

Romi
pre 2 meseci

Poslao sam imejl Tomu, koji je ovde da se bavi ovim stvarima, i poslao sam mu snimak ekrana. Mislim da su stvarno varali i uzeli novac na svoj račun.

Automatski prevedeno:
Kikke
pre 2 meseci

Let's try not to make any assumptions yet, please. What do you say?

Our complaint team will investigate it thoroughly, and hopefully soon we'll learn more.

pre 2 meseci

Ne bih želeo da budem negativan da sam izgubio ovaj iznos. Kazino bi bio srećan, ali sada sam dobio, tako da je ovo besplatan novac koji sam mogao da podignem, a ja sam nastavio da igram i dobio, pa je kazino procenio da ću dobiti samo 800 evra, što je mnogo novca.

Izmenjeno
Automatski prevedeno:
Kikke
pre 2 meseci

It is not that easy, you know. The gameplay has to be checked, and also how the money appears in the casino account. If they have it well set up or it is confusing, then also they mess up.

You know what I mean?

Let's see how it will go.

pre 2 meseci

Ono što me iznenađuje jeste da je stanje na računu bilo slobodno za isplatu ili igranje. I uspeo sam da igram 2 nedelje pre nego što su svi dokeri odobreni, a onda sam podigao 8000 evra, dobio 800 evra od toga i ostavio 500 evra za igru i sav novac je nestao u vazduhu.

Automatski prevedeno:
Kikke
pre 2 meseci

So, do I understand correctly that the money was already in the real money balance?

Romi
pre 2 meseci

Da

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