Da, moj nalog je odobren i verifikovan. Obavešten sam da nema ništa loše u vezi sa mojim povlačenjem sredstava i da bi trebalo da bude obrađeno danas. Međutim, ne verujem da će se to dogoditi. Glavni problem je nedostatak odgovarajuće komunikacije. Kada bi me obaveštavali, mogao bih da razumem kašnjenja, ali nedoslednost i loša komunikacija su neverovatno frustrirajuće.
Jedan savetnik za ćaskanje tvrdi da je kašnjenje zbog sistemske tranzicije, drugi kaže da je to zato što su zauzeti, a treći krivi interne provere. Takođe mi je rečeno da finansijsko odeljenje radi samo do 18 časova — zatim je drugi agent rekao da rade do 21 čas. Savetovano mi je da im pošaljem imejl, što sam više puta uradio bez ikakvog odgovora.
Njihova komunikacija je apsolutno užasna. Reklamiraju isplate u roku od 24 sata, ali to očigledno nije istina. Većina agenata za ćaskanje je gruba i samo šalje odgovore tipa „kopiraj i nalepi". Jedina korisna osoba sa kojom sam komunicirao je Lukas — svi ostali su bili odbojni i neodgovorni. Više nikada neću koristiti ovu stranicu za kockanje. I da razjasnim, ovo nije bio bonus novac.
Yes, my account is both approved and verified. I’ve been informed that there’s nothing wrong with my withdrawal and that it should be processed today. However, I don’t believe that will happen. The main issue is the lack of proper communication. If they kept me informed, I could understand delays, but the inconsistency and poor communication are incredibly frustrating.
One chat advisor claims the delay is due to a system transition, another says it’s because they’re busy, and yet another blames internal checks. I’ve also been told that the finance department only works until 6 PM—then another agent said they work until 9 PM. I was advised to email them, which I’ve done multiple times with no response whatsoever.
Their communication is absolutely awful. They advertise 24-hour withdrawals, but that’s clearly not true. Most chat agents are rude and just send out copy-and-paste replies. The only helpful person I’ve interacted with is Lucas—everyone else has been dismissive and unhelpful. I will never use this site to gamble again. And to clarify, this was not bonus money.
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