Zdravo.
Oh, sad vidim!
Pa, pokušajte da to pogledate ovako: Kazino nije državna kancelarija, a njegov obrazac za registraciju nije suočen ni sa jednom bazom podataka (za razliku od UK, na primer), tako da je unošenje lažnih ili netačnih informacija samo čin loše vera i korak protiv uslova. Iako razumem vašu tačku gledišta, svi znaju da je takva prevara protiv dozvoljene procedure. Dakle, zapravo nije važno čiji je identitet korišćen; međutim, bitno je ko je počinio ovaj korak.
Kada je u pitanju vraćanje depozita koji niste odobrili, preporučujem vam da kontaktirate svoju banku.
Imao sam ovo iskustvo, i mogu reći da je trajalo 2 meseca, ali sam dobio novac nazad.
I dalje mislim da bi takođe trebalo da podnesete žalbu ovde na Casino Guru. Možda sam propustio neku tačku kojih sada nisam svestan,..
Hello.
Oh, I see now!
Well, try to look at it like this: The casino is not a state office, and its registration form is not confronted with any database (unlike in the UK, for instance) thus, entering false or incorrect information is solely an act of bad faith and a step against terms and conditions. Though I understand your point of view, everyone knows such fraud is against allowed procedure. So, it does not actually matter who's identity was used; it does, however, matter who committed this step.
When it comes to getting back the deposit you have not authorized, I strongly suggest you contact your bank.
I have had this experience, and I can say it took 2 months, but I got the money back.
I still think you should also submit the complaint here on Casino Guru. I may have missed some point I'm not aware of now,..
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