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Crypto Loko Casino - opšta diskusija (strana 3)

pre 1 godinu od Radka
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14.502 pregleda 66 odgovora |
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pre 1 godinu

Avoid Using Crypto Loko


This is the worst experience I’ve ever had with an online casino.


They are the run of the mill casinos who will bombard you with promotions to coax you into signing up. I’ve had my fair share of casinos who’ve done this which isn’t necessarily a problem, but unlike other casinos I’ve dealt with — they will not honor their promotion.


They sent me a promotion with the promo code LOKO30 to use. It was $30 in free chips, and the promotion made it clear that I could cash out for real money with a maximum of $50.00.


After winning upwards of $409.10, I wanted to cash out which would’ve been $62.00. The cash out amount included a $12.00 deposit (which I also played through once) plus the $50.00 from the promotion.


But after putting in my request, they sent me back $12.00 and cleared the rest of the money from my account. I tried initially requesting $62.00, but it kept getting rejected. So I tried to cash out all of it, figuring they would see on their end that I would be owed $62.00, but they wiped the $397.10 from my account and only gave me my initial deposit back.


The worst is they refuse to answer any emails. They deserve the reputation they have online and I hope this review helps people to avoid them like the plague.

parlayprivilege
pre 1 godinu

Hello.

I would at least expect any kind of explanation from the support! I mean, if you did something wrong - and I'm not saying you did - the main interest should be to inform the player about any error, rules breaching, terms violation, or simply anything that clarifies such a reaction.

No wonder the casino is marked as a questionable, applying very unfair terms and conditions.

https://casino.guru/crypto-loko-casino-review#tab=js-tab-reputation


Radka
pre 1 godinu

Most casinos would’ve at least provided a generic answer, even if it was just sending their Terms of Service, but I’m pretty sure they don’t have the staff for customer service.

Interestingly enough, though, there is a thread on the website with someone from Crypto Loko and a user going back and forth with someone from Casino Guru acting as a mediator. So I’m wondering how and if that can be done with the rest of us who are having issues.

I can only imagine people who’ve lost hundreds of dollars in deposits to them.

parlayprivilege
pre 1 godinu

Hello!

You may be right about the missing staff. Can't confirm, though.

We were hoping casinos would recognize this forum as an additional possibility to reach out to their players, providing support and bits of advice at best.

The reality is different... Casinos are interested in promoting bonuses (only casinos with a good or better reputation are allowed to do so), some even tried to engage with players here, but it is always only temporary.

I mean, it is challenging for the selected casino representative, complaints need to be handled, and user reviews also provide room for a reply, but I still think the forum itself is a great opportunity to stand out from the crowd. Impress players with open and direct dialog.

Well, you would be surprised how many casino repr accounts are registered, yet ignoring the forum completely.

Maybe one day... 🙂


Radka
pre 1 godinu

Pažnja!!! Važno !!!

Zdravo Radka) Želim da vam skrenem pažnju na jednu recenziju o ovom kazinu, dodaću ekran

file

Ova osoba namerno obmanjuje!! To je varanje!! Posebno sam ponovo pročitao pravila i kaže da ako koristite 2 bonusa bez depozita zaredom nećete moći da podignete novac!!!

file

Zbog ovakvih pregleda ljudi gube novac, smatram da je ovo neka vrsta prevare!!

Automatski prevedeno:
pre 1 godinu

Hello all,

I came to say Casino Guru helped provided a resolution to my issue.


Crypto Loko has received a better review from me in spite of the initial issue.

Ažurirano od strane autora pre 1 godinu
SidorKovpak
pre 1 godinu

Hello.

I appreciate your concern, and I'm glad you decided to share your point of view with us.

Allow me to present my point of view. User review serves to share experiences with the casino, as I'm saying, to fill the gap between calculated rating and "players' reality".

Such a review can hardly cause anyone to lose money simply because we are all obliged to read all casino terms and conditions the moment account registration is completed.

On the other hand, I checked this review, and it sounds more like an advertisement at least to me. 🤔

I'm going to ask Daniel (Community Lead) about his opinion, and I'll get back.

Does it sound fair to you?



parlayprivilege
pre 1 godinu

Thank you for being so fair towards the casino. I'm glad to see the complaint was resolved successfully!

Have a good one! 🙂

Radka
pre 1 godinu

Da, slažem se da svako ima pravo na sopstvenu procenu kazina. Bio sam ljut na ovaj post, jer sam skoro verovao da je dozvoljeno koristiti nekoliko zaredom bez bonusa za depozit) Čak i kada sam aktivirao drugi besplatni bonus, odlučio sam da ponovo pročitam uslove) Mogao bih da izgubim novac koji sam osvojio . I mislim da nisam jedini). Hvala što ste reagovali.


Automatski prevedeno:
pre 1 godinu

Ako pročitamo i razumemo sva pravila kazina, niko ne bi imao problema. Probao sam skoro sva onlajn kazina...!! A gde koristim pravila kazina naplaćuju sve$$$., u početku sam imao problema sa kazinom. Ali ti si bio za to da ne čitaš pravila. Radite kako pravila kažu, sve se naplaćuje.

Automatski prevedeno:
pre 1 godinu

Zdravo . Evo opet za informaciju i možda jednom otvori oči?! To je i razlog zašto se zapravo više nisam javljao ovde, jer je samo tvoje i moje, gubljenje vremena!!!

Razlog: ako imam problem sa kazinom i obratim se na " kompetentnu stranicu pomoći (kao što se čini Casinoguru) ovde, ali onda se ispostavi da nešto ne ide baš kako treba... i s tim se pitam kako ti si profesionalac? Ili je cela stvar samo zavaravanje mušterije? Jer kada sam sam pretraživao zašto mi sjajni CDS sistem za rešavanje sporova za klijente kazina nije odgovorio, nakon kratke pretrage dobio sam rezultat „Ovo je lažna ! !! I sad se pitam da li je ovaj koga ne poznaješ? Evo snimka ekrana iz Casinomeistera! To znači da nema potrebe da postavljate dodatna pitanja o tome koliko je Cripto Loko kazino ozbiljan. I opet, registracija je preko inklave, što vam ni na koji način ne bi dozvolilo duplu registraciju. A da ste ga nekako zaobišli, on bi bio u njegovom sistemu, takođe naveden kao drugi nalog, kao i svaki nalog koji koristim u drugim kockarnicama. file

Automatski prevedeno:
pre 1 godinu

file

famdianamader
pre 1 godinu

Would you copy the text in this printscreen and paste it to the post, please? I can't read in German, so right now, I have no clue what it actually says. 🙁

Thank you!


pre 1 godinu

Pažnja!!! Važno !!!

Zdravo Radka) Želim da vam skrenem pažnju na jednu recenziju o ovom kazinu, dodaću ekran

file

Ova osoba namerno obmanjuje!! To je varanje!! Posebno sam ponovo pročitao pravila i kaže da ako koristite 2 bonusa bez depozita zaredom nećete moći da podignete novac!!!

file

Zbog ovakvih pregleda ljudi gube novac, smatram da je ovo neka vrsta prevare!!

Automatski prevedeno:
pre 1 godinu

Thanks a lot for the feedback. I agree with you that such information could be misleading. The truth is that all players should read the terms and conditions, but Casino Guru is here also for those who don't and we try to give all players some brief information about what to expect from a specific casino.

I already rejected the above mentioned user review since it was misleading and could potentially cause issues to multiple players who would follow the advice without reading the TCs.

pre 1 godinu

This casino is a scam. I’ve tried to withdraw funds for over two weeks and submitted my id verification info numerous times. They won’t respond to emails, I’ll wait several days and the money will pop back up in my casino account.

hec4653
pre 1 godinu

Oh, sounds like the right time for lodging a complaint, I'm afraid.

Have you heard about this free tool? Don't worry, this guide should help you out from the start:

https://casino.guru/complaint-resolution-instructions

To make it happen, kindly use this one:

https://casino.guru/complaints/create

I honestly hope the complaint is going to save the day!

Radka
pre 1 godinu

I filled out the form. Hopefully something happens.🤞🏼

hec4653
pre 1 godinu

I hope so too. I'll be glad if you could share some progress here on the forum. No time to keep track of all those recently opened complaints.

Anyway, best of luck!🤞

pre 1 godinu

I'm having a issue getting my withdrawl from crypto loko

rjwa254
pre 1 godinu

Hello.

I'm sorry to hear that. What seems to be the issue with the withdrawal, please?

We could certainly use more details here.

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