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Thank you, I just send an email to all three, hope they reply
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Elite24Bet Casino - opšta diskusija (strana 4)
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I used only the support find the others tonight and used to tell them do something with the site because its broke down.
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Na slici možete videti da se ne možete kladiti.
Zašto su onda sve igre otišle za klađenje??? Moj konzo radi, ali igre koje sam igrao su i dalje otvorene.
Nemam pojma zašto niko nije prijavio problem.
Zar ne možete sami da odete na sajt i vidite da li vam radi???
Automatski prevedeno:
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I tried, but as long as I do not have registration there, was no kind of help at all, I'd say.
Now I can see that we marked the casino as closed I'm afraid:
https://casino.guru/elite24bet-casino-review
So if you still have an active balance in your casino account, please submit a complaint - we'll try to help.
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Hi same at here.
Even, almost for two weeks trying to withdraw but I still didn't get my money, according to their T&C this is their last day to pay me out. Chat is unavailable no reply on emails. I Will turn to MGA and some ADR bodies to report them. Until then dont play here, dont deposit even a penny.
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Hello, I'm sorry to say that but we've found that the casino has closed, so in order to help you get your balance, please submit a complaint, just click here, and we'll try to help you.
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Woke up to this:
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hi,
same thing here. my money and withdrawals have been pending for weeks and few days ago all betting disappeared. the chat has been inactive all january and they dont reply to emails. I already did a complaint to MGA.
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I'm sorry to pass on the bad news, but the casino has closed.
We can try to help you get your balance back, to do so, kindly submit the complaint right here.
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Hey Radka, they emailed me saying that the website is going to be improved and the funds in my account will be transferred to my Neteller in the afternoon today but still nothing, I haven't received an email that the website will be down for maintenance, they should've disabled the deposit option... Elite24Bet is my go-to casino to play and it's a shame that they did this without any warning, I'll delete my account after I receive my funds... Please see attached images:
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I'm sorry according to our findings, the site has closed. 🙁
So, in case you won't get any resolution from the licensing authority, or if the former management won't respond to the complaint (submit one here), I fear there is nothing much left to do.
I wish you all the best of luck of course. 🤞
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Does anybody here know what is MGAs responsibility for these frauds/wrongdoings? They demand good economic status from the bookmaker as well as keeping players funds and companys money separate. So do they have some responsibility to help players get funds back? any experience?
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I would not say that MGA is directly responsible, but the site was licensed in Malta, you can see that on the review page.
As far as I remember ADRA should work for every European Union citizen but excludes its services outside this territory.
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I sent emails to those addresses too. I dont expect to get an answer though. If you two could ask them why their facebook and twitter went silent in early december at the same time if this so called "platform changing" should affect only the website itself. I think it should be informed heavily on those platforms but they did the opposite. And Nanika, would you mind doing a bit research asking those left employers why did they leave or were they kicked?
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Šta ne razumem, kako to da praviš takvu recenziju o ovom kazinu??? Drski ste, nismo prvi koji imamo problema sa depozitima ili isplatama.
Morate s vremena na vreme da proveravate kazina pre nego što neko koga plaća kazino napiše sjajne stvari o ovim kockarnicama.
Automatski prevedeno:
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Najveći obraz je što još uvek možete uplatiti gotovinu, mutchbether i astropai, sigurno ima ljudi koji to rade.
Još uvek vidim svoju opkladu, ali nažalost 500 € je nestalo.
Automatski prevedeno:
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I contacted almost everyone who has ever worked for this company - I spoke to four people who no longer work here. I tell them that there were contract breaches and infringements and I asked them for help, names or contact details, but they said they couldn't help, they didn't know the current management. After that I didn't want to bother them because that would be legal harassment.
I wrote to the domain owner we will see whether he can do anything or not. I wrote to him/her that there were legal infringements concrete stealing and whether he can help to us. We will see.
We have two another options:
1. Write to the company who was with cooperation with elite24bet (EveryMatrix Software Limited). Maybe they have some kind of access to the site or at least to the payments.
2. Write to MGA a strong complaint that there are several people who will lodge class action at EU bodies - this can force MGA to take steps in solving the issue.
I want to wait 1-2 days to take these two steps, until then i will sending to them threating emails regarding our issue. But guys if you want to participate in step two I will ask you for your name and residence country so I can refer to class action at MGA so that maybe they will have greater urge to solve this issue.
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Did those guys tell why all of them have left elite?
I would say it is best for us at least wait until MGA/Madre/Your contacts everymatrix etc gives more information.
But if it seems necessary, i will be of course with you to lodge a complaint. At least i am having too much money in the account. But we have a bit hope to solve this more peacefully if those guys are still sending you emails and money.
I made 2 withdrawal attempts via skrill after you told that you succeeded with skrill. No progress so far.
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Still no response from any email...
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Got this email from: payments@elite24bet.com:
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I got an email as well but from the support mail confirming that they are closing the site. This was the mail:
Hello, Matti
Thank you for contacting us in this matter.
We are closing down our Site.
Do you have any open bets?
We have to agree on the manner of withdrawing your funds.
Elite24Bet Team
So lets see...
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Šta ne razumem, kako to da praviš takvu recenziju o ovom kazinu??? Drski ste, nismo prvi koji imamo problema sa depozitima ili isplatama.
Morate s vremena na vreme da proveravate kazina pre nego što neko koga plaća kazino napiše sjajne stvari o ovim kockarnicama.
Automatski prevedeno:
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Pardon me.
You came here yesterday and we are now responsible that the casino has closed? The casino is responsible to inform its players, not us. We do all the work in good faith, completely for free, so please change your attitude.
New casinos rise and close daily, we can't predict the future, I'm sorry. We do our best to keep players safe, but it also requires some level of cooperation.
Consider the complaint, it is another completely free feature we offer to you.
Though I understand your anger, do not put that on our heads. 🙏
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Their site is not available anyomre as I tried.
