FatPirate Casino - opšta diskusija (strana 9)

Good morning,

D+6 (without adding the days since August 27) and still nothing.

I've relaunched my request to them so many times, I always get the same generic answers it seems, I'm really tired and fed up with all these excuses which are the same as the answers by the way. I really have no more patience 😔 I was supposed to receive emails saying that everything is in order and well nothing at all to date, great...

Bonjour,

J+6 (sans ajouter les jours depuis le 27 août) et toujours rien.

J'ai relancé tellement de fois ma demande auprès d'eux, j'ai toujours les mêmes réponses génériques semble t'il, je suis vraiment fatiguée et lassée de toutes ces excuses qui sont les mêmes comme les réponses d'ailleurs. Vraiment je n'ai plus de patience 😔 Je devais recevoir des mails comme quoi tout est en ordre et bien rien du tout à ce jour, génial...

I understand why you're frustrated, I would be too, to be honest.

But don't give up while our team is working on it; there's always a chance that it will turn out well. Maybe that's exactly what the casino wants, for you to give up.

I know that waiting isn't easy, and after such a long time, it can be annoying, but it's what will move us forward.

I realize that this may not be a satisfactory answer for you, and I may be repeating myself, but I can't give you any more than that. I believe that if you hang in there, it will work out.

Good day,

I'm wondering what your reasoning is for rating a casino like this so highly. Actually, such casinos should be blacklisted to protect players from them.

The terms and conditions are unfriendly to players and that's putting it nicely.

A withdrawal limit of 500 euros is clearly enough.

So how can the safety index be so incredibly high?

What kind of security can a casino with such low payout amounts offer me if I win a larger amount?

There's no security if I've won 10,000 euros and can withdraw 500 euros a day, which, by the way, depends on how quickly the support actually works.

I have a case where I now have to chase after money.

Why? Because the terms and conditions aren't comprehensively explained during registration, which reputable casinos do.

Therefore: STAY AWAY! Unreliable!

Guten Tag,

ich stelle mir die Frage, was die Grundlagen von euch sind, so ein Casino so gut zu bewerten. Eigentlich sollte man solche Casinos auf die Blackliste setzen und Spieler davor schützen.

Die AGB's sind Spielerunfreundlich und das ist noch nett ausgedrückt.

500 Euro Auszahlungslimit sagen da eindeutig genug zu aus.

Wie kann also der Sicherheitsindex so unfassbar hoch sein?

Welche Sicherheiten kann mir so ein Casino mit so niedrigen Auszahlungsbeträgen geben, wenn ich mal einen größeren Betrag gewonnen habe?

Da ist keine Sicherheit vorhanden, wenn ich 10.000 Euro gewonnen habe und 500 Euro am Tag auszahlen lassen kann, was übrigens davon abhängig ist, wie schnell der Support überhaupt arbeitet.

Ich habe so einen Fall, dass ich jetzt Geld hinterher laufen darf.

Warum? Weil bei der Registrierung gar nicht umfassend auf die AGB's hingewiesen wird, was seriöse Casinos aber tun.

Daher: FINGER WEG! Unseriös!

Hello, I see. let's break it down a bit.

That, in my opinion, is why it is important to read these terms before registering, depositing, or playing. You are correct; if the casino is unable to present you with clear limits, perhaps through live chat or email support, I would advise you to reconsider your decision to play there any longer.

Thank you for bringing this up. Based on previous posts, I believe this casino has a lot of room for improvement.

Still, the Index primarily reflects their willingness to pay. If the casino changes the limits or makes them unclear for players retroactively, filing a complaint is a wise decision. 👍

Hi, I've been having a problem with this mess, FatPirate, for a few days now.

• On October 2nd, I had a nice win on the slots (I even saved the replay: https://www.pplink.social/N9abuohpVr ) without using any bonus, just my real balance. In the following days, I wagered part of my winnings, but I still had a balance of over €500.
• On October 6th, out of the blue, I can no longer access my account, every time I try I get this error ("Your account is under review"):

• I tried to contact the chat to ask for an explanation, but they told me they couldn't do anything and I had to contact the relevant department via email. I contacted support via email. support@fatpirate.com once on October 6th and then again on October 7th, but I still haven't received any response.
• I'd like my account to be reopened or for FatPirate to AT LEAST let me withdraw my money, since I've been winning regularly playing their slots. I can't post a screenshot of my funds and/or request a withdrawal because I can't log in.

Salve, io da qualche giorno ho un problema con questo casino, FatPirate.

• Il 2 Ottobre ho fatto una bella vincita alle slot (ho pure salvato il replay: https://www.pplink.social/N9abuohpVr ) senza usare nessun bonus, solo il mio saldo reale. Nei giorni successivi ho rigiocato parte della mia vincita, ma sono comunque rimasto con un saldo superiore ai 500 euro.
• Il 6 Ottobre, di punto in bianco, non posso più accedere al mio conto, ogni volta che ci provo riscontro questo errore ("Your account is under review"):

• Ho provato a contattare la chat per chiedere spiegazioni ma mi hanno detto che loro non possono far nulla e devo contattare il dipartimento competente via email. Ho contattato il supporto alla mail support@fatpirate.com una volta il 6 Ottobre e poi di nuovo il 7 Ottobre, ma non ho ancora ricevuto nessuna risposta.
• Vorrei che il mio account venga riaperto o che ALMENO FatPirate mi lasci prelevare i soldi dato che ho vinto giocando regolarmente sulle loro slot. Non posso postare uno screenshot dei miei fondi e/o richiedere un prelievo dato che non riesco ad accedere.

Hi, I see you've gotten yourself into an unpleasant situation. The most important thing for me is that they didn't give you any explanation as to why this happened and why your account is under review. If you wrote to the relevant department and no one responded, then that's not quite right. 

Something in the casino may have triggered this. Did you pass account verification and send any documents or it wasn't necessary? 

I didn't upload anything because the "verification" section said it wasn't necessary to upload documents.

Non ho caricato nulla perché nella sezione "verifica" c'era scritto che non era necessario caricare documenti.

Okay, then I would say it would be appropriate to open a complaint.

Our team will try to help, if they didn't want any documents and just blocked your account and they don't respond, it will be the best solution.

Are you in?

If so, you can open complaint here on this link. 👈

Ok thanks, I'll open the complaint right away

Ok grazie, apro subito il reclamo

If you have any news, you can let me now. 🙂

My fingers are crossed for you. 🤞