pre 2 godina
Da li je vrijeme da i organ za izdavanje dozvola odluči u korist kupca...
Automatski prevedeno:
FEZbet Casino - opšta diskusija (strana 2)
pre 2 godina
Misliš li da bi mi Daniel ili neko od vas mogao malo pomoći?
Mislim da Daniel ima najviše znanja u sportskom klađenju... tako je
Automatski prevedeno:
pre 2 godina
Please, ask your questions and I'm sure that Daniel will try to help.
pre 2 godina
Da li znate moj slučaj
Automatski prevedeno:
pre 2 godina
As I recall the casino stated that you did not pass the verification call. I'm sorry but this is not my field of knowledge. 🙁
pre 2 godina
Da tačno
I vjerujte mi ... igrao sam sportske kladionice i casino slotove s vremena na vrijeme ... i uspješno ...
Imao sam i imao nalog kod mnogih provajdera, ali nikada nije bilo ništa slično...
Automatski prevedeno:
pre 2 godina
I see. Well, the complaint has been dealt with and I can't change the result. Let's hope you will win elsewhere with no trouble getting the winnings.
Have a nice weekend. 🙂
pre 2 godina
Most of us in CasinoGuru are familiar with your case. Anyway, there's not much else we can do with it and honestly, my personal opinion is that Curacao licensing authority doesn't really deal with what's fair and what isn't. We've seen many cases where it was clear that the player is right, but the authority decided in favour of the casino. It's usually when a casino applies some unfair rules. We say: the rules are unfair, the player is right. Curacao licensing authority says: it was written in the rules, the player broke the rule, the casino is right. They don't really care whether the rules are fair or not.
pre 2 godina
Zašto nadležni organi izdaju dozvole sa nepravednim uslovima? Mora im se dozvoliti da to provjere i zabrane.
Osećam se totalno nepravedno tretiranim.. i nenormalno je ako ne sjednete na dužu polugu. Ne možete učiniti sve samo da izvučete novac kupca iz njihovih džepova.
svejedno cu probati i napisat im zalbu....
Automatski prevedeno:
pre 2 godina
The authority issues the license, because they get paid for it. Then you have authorities with different approaches. There are authorities that are closely related to the national government. Whenever they issue a license, you can trust them. But then you have authorities that issues the license to basically anyone who pays for it.
Then it all depends on the casino. There are great casinos with very customer-friendly approach that are licensed in Curacao or they don't even have any license. But it's thanks to their management, not because they need to be like that, because they have the license.
For example you have casinos that are licensed in Costa Rica. I've never heard about a case where a player contacted the licensing authority and they would even reply to him.
pre 2 godina
Šta se dešava kada podnesete žalbu?
Automatski prevedeno:
pre 2 godina
Upravo su mi ukrali novac!!! Zahtevam duplikat naloga i do sada nisu razgovarali sa mnom
Automatski prevedeno:
pre 2 godina
Hello, this is not a pleasant situation at all. I can see you already submitted a complaint what is great. I hope our complaint team is able to sort things out and bring more clarification. Let us informed about the result also here in discussion please. 🤞
pre 2 godina
Zdravo Magda. Još uvek nisam odgovorio do sada, poslao sam nekoliko mejlova i jednostavno je račun koji je moj novac izbrisan !!! Ali do sada nema odgovora
Samo želim svoj novac, to je sve
jako tužno
Automatski prevedeno:
pre 2 godina
Gore!! Dobio sam mejlove sa obrađenim isplatama, sve je bilo ok, ali su prilikom plaćanja izbrisali nalog!!
Automatski prevedeno:
pre 2 godina
Hi, I understand, but there is also positive thing. When I am checking other complaints regarding to FEZbet Casino here on our website. FEZbet Casino solved all complaints in the past what means they communicate very well with our complaint team.
I believe that your case will be resolved with positive result. Please just be patient now.
pre 2 godina
Naravno da sam strpljiv!! Jedino što mi je čudno je da me do sada nisu kontaktirali!! Ja sam jedini kontaktirao čet i ništa mi ne daju objašnjenje !!! Zato što nisu otkazali račun u vreme mog depozita ili u vreme kada sam otišao da zatražim svoje dnevne okretaje!! Upravo su otkazali u trenutku mog povlačenja!!! Ušao sam u faz opkladu verujući njihovom radu i tako su tužni zbog toga!!!
Automatski prevedeno:
pre 2 godina
Ogorčen sam do sada mi nisu poslali nijedan mejl sa objašnjenjem bilo čega !!! Poslao sam im više od 10 mejlova!!!
Prvo su otišli samo da kažu da mi je račun blokiran nakon iznosa povlačenja tamo!! Zašto te nisu ranije upozorili!???? Ovo je sve da ukradem novac koji je po pravu moj
Automatski prevedeno:
pre 2 godina
Molim vas pomozite mi do sada nisu odgovorili
Automatski prevedeno:
pre 2 godina
Ogorčen sam do sada mi nisu poslali nijedan mejl sa objašnjenjem bilo čega !!! Poslao sam im više od 10 mejlova!!!
Prvo su otišli samo da kažu da mi je račun blokiran nakon iznosa povlačenja tamo!! Zašto te nisu ranije upozorili!???? Ovo je sve da ukradem novac koji je po pravu moj
Automatski prevedeno:
pre 2 godina
I'm sorry but it's up to the casino to explain the quality of support and how exactly the staff deals with players' issues. Well, I'm honestly not sure what is the matter I have no clue how or even if the casino was able to warn you or not. I only find out that your account has not been verified yet, so I guess that this is the first problem. Casino can't process any withdrawal if your account and payment option are not verified, on the other hand, I would expect some instructions to be sent immediately. You did what you could, and the complaint is submitted, now give the complaint team some space to deal with it, please.
