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Fresh Casino - opšta diskusija (strana 4)

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Ernestmus
pre 10 meseci

So, that was really good you kept the photo of the card. They needed to verify all the cards you made a deposit with at the casino, probably. Right?

If you're interested in writing your review for the casino, you can use this link and describe your experience there as well. It could help others to better understand how this casino works, you know.

Romi
pre 10 meseci

Romi I am not able to write any review to a casino as you are blocking it as I am in Belgium. Yes, every card, every method of payment I used I needed to verify in order to obtain my funds.


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Ernestmus
pre 10 meseci

Well, this shows we won't let you access the casino expert review; however, you may still submit your own.

Try out this link, please: https://casino.guru/casino-reviews 👈 It should work.

In any case, feel free to use VPN, if you like. Since we are not a casino, it is not a restricted tool.

I'm sorry for the troubles; our website is quite complex 🙏

pre 10 meseci

Well, this shows we won't let you access the casino expert review; however, you may still submit your own.

Try out this link, please: https://casino.guru/casino-reviews 👈 It should work.

In any case, feel free to use VPN, if you like. Since we are not a casino, it is not a restricted tool.

I'm sorry for the troubles; our website is quite complex 🙏

pre 10 meseci

I was trying trough different URls but without VPN I am unable to access most of the casino reviews, I am only able to open only Belgian ones, I sent that info to Jozef already. Thanks for info Radka.

Ernestmus
pre 10 meseci

You won't be able to access it without a VPN because we can show only casinos that are under the Belgium license. It is due to the legislation in your country, and we have to keep up with it, you know.

pre 8 meseci

Zdravo, dragi moji

Polako mi je dosta ovog kazina jer sam već bio potpuno verifikovan, a sada, posle više od tri godine, odjednom žele da se ponovo verifikujem, barem selfijem i ličnom kartom, i od tada jednostavno ne prihvataju nijedan dokument koji im šaljem uz selfi.

U ovom trenutku me zapravo ne zanima u čemu je problem, samo želim da razmotrim isplatu, mada mislim da je i to problem, što ne mogu biti verifikovan sa svojim selfijem i osobom, sve ostalo je već odobreno i osoba sa selfijem je već odobrena.

Sada bih samo želeo da znam od vas da li je moguće da mi se račun zatvori na tom mestu i da se barem pokrene isplata, čak i ako to znači da će mi račun tada biti blokiran.

Dakle, da ukratko kažem, ako obrišem svoj nalog tamo, da li su članovi Fresh Casino-a obavezni da prebace preostali iznos sa svog naloga na moj?


Bio bih vam veoma zahvalan na brzom odgovoru


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Kiittykat9o
pre 8 meseci

Hello,

I hope you don't mind me stepping in, but I could use your help too. Could it be a specific document or a selfie that's preventing your account from re-verifying? I honestly can't tell, so I decided to ask you directly.

Speaking of which, how long have you been struggling with this second KYC process?

As to your question, I do not think closing an account will resolve the verification issue. I believe once it has started, it also must be completed in order to let you withdraw.

Radka
pre 8 meseci

Dok nisam zatražio povlačenje sredstava, moj nalog je bio potpuno verifikovan. Čak sam jednom i povukao sredstva.

Međutim, dokument sa selfijem i ličnom kartom je iznenada nestao ili, prema njihovim rečima, obrisan, što je apsolutna besmislica, a nakon što sam pokušao ponovo da ga otpremim, stalno su mi govorili da nešto nije u redu sa selfijem.

i stvarno mi je dosta toga sada, već dve nedelje, bez obzira koju fotografiju postavim..

Stoga je pitanje uopšte da li je moguće isplatiti stanje na računu ako želite sami da ga zatvorite

Automatski prevedeno:
Kiittykat9o
pre 8 meseci

Oh, I see now. Thank you for the details.

It is very common to verify players every few years. The first verification simply needs to be updated, I’m afraid.

So it may still be a sort of very unpleasant technical issue that the casino struggles to overcome or something wrong with the picture itself.

Now that I'm thinking about it, sending that by email should be an alternative to resolve the uploading. Did you ask what is specifically wrong with the selfie? Occasionally the request is pretty complex, like the ID must be clearly visible so the data are readable and so on...

I repeat, closing an account won't skip the verification, so if this is the only reason, I would not do that.

pre 7 meseci

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Automatski prevedeno:
Arturka
pre 7 meseci

Hello, are these your withdrawals that you managed to get out of the casino? Have you withdrawn everything so far and there have been no problems?

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