Nuđenje takve ponude je prevara, ne znam da ako koristite bonus koji ističe nakon 5 minuta, onda možete baciti svoj novac pravo kroz prozor, to je prevara. Loša stvar je što se drugi brojevi zbrajaju u iznosu novca koji želite da se zabavite, a ne 5 minuta. Takve bonuse ne treba ni nuditi jer je to prevara. Čista pljačka
Yes, I understand that and it seems strange to me too, but I think Radka had a good point and the bonus offer could have lasted for a week and you took it just before it ended as I can see in the first screenshot.
Anyway, since you have a complaint, we'll have to wait and see what the casino says and how they explain the whole thing, because so far I've also seen that they said that your bonus has expired.
So I really hope that everything will be sorted out. I will keep my fingers crossed. 🤞
Takođe imam loše iskustvo sa ovim kazinom. Prošlo je 4-5 dana otkako sam zatražio povlačenje skoro 40 evra i dok na sajtu jasno piše da je za povlačenje potrebno 1-3 radna dana, nema ni najmanjeg ažuriranja, moj zahtev se još uvek obrađuje u podršci, oni recimo samo automatizovani znam da žele 3 dana a ja već čekam 5 dana. Takođe, za veoma male količine nije potrebna identifikacija. Nažalost, sačekaću svoj novac i nikada više neću izabrati ovaj kazino
Hi, I think they shouldn't have it stated on the page that the withdrawals are fast if that's not the case.
On the other hand, I don't think you're waiting that long, so I'll say that we're giving the casinos 14 days to sort out the withdrawal process. Therefore, if nothing will change by then, you haven't had any update and you don't have any money, you should definitely get in touch.
I would also try to keep myself informed about the withdrawal, but if the casino doesn't give you any answer other than the template, it's probably going to be difficult.
However, I will wait for your next reply and hopefully it will be more positive.
Zdravo, čekam na povlačenje na Frumzi već dve nedelje, ali ništa. Možete li mi pomoći? Ne želim da ga izgubim, to je mnogo novca. Hvala
Hello, I see you've already filed a complaint, which is a good step.
However, did the casino give you any reason why it's like this and they still haven't paid you the money? Was it necessary for you to verify or not?
Tell me a bit more.
Dobro jutro, nažalost još ništa nisam dobio, moja povlačenja nisu ni potvrđena, korisnička služba uvek drugačije odgovara, sada kažu da imaju mnogo zahteva za povlačenje i da se strpimo, prošlo je 13 dana i ništa. Moj nalog ne treba verifikacija. Ažuriraću vas i molim vas pomozite mi ako je potrebno
Hiljadu hvala
We will certainly try to do that if the casino doesn't pay you out now. We give the casinos 14 days and they will basically run out tomorrow, so we will contact the casino soon.
Hopefully we can sort it out.
Dobro jutro, da vas obavestim, još nisu ni potvrdili moje povlačenje.
Well then, I see nothing has changed. We'll have to wait for Veronika and when she gets to you you'll have further instructions whether she needs anything else or not. If not, your case will be assigned to someone who will contact the casino and invite them to reply to the complaint.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
