Funbet Casino - opšta diskusija (strana 2)

Hi there.

So, the problem is that the casino claims the money was sent to you yet you have not received the amount. Did I get it correctly, please?

In my opinion, you should take the latest transaction history, send it to casino and demand the transaction to be identified. I would also contact the banking provider and ask whether the transfer was accepted on their side.

If the casino keeps ignoring you, I would suggest submitting a complaint. Are you familiar with this option?

https://casino.guru/complaints/create 👈

I think it is worth trying.

I’m in the same position with company struggling to get a withdrawal processed I actually want to place bets but always test the withdrawal process at the earliest possible stage

As I can see, this one won't pass the check. Right?

To wait for a withdrawal over a month and when verification is not needed, as you said, is really way too long.

How are you coping?

I hope that we'll be able to help, even though it doesn't look very promising.

Good morning, 15 days ago I made a withdrawal of 500 euros at the funbet casino and I have sent 10 emails. I talk to support every day and I can't figure out what's going on. My withdrawal still shows as under review. I have all the information correct. They don't inform me of anything and the chat just puts its bots on, saying everything that it takes 1 to 3 business days. I tell them 10 business days have passed and they keep saying the same thing.

Καλημέρα εδώ 15 μέρες έχω κάνει αναλήψει 500 ευρώ στο καζίνο funbet και έχω στείλει 10 mail μιλάω κάθε μέρα με την υποστήριξη και δεν βγάζω άκρη η ανάληψη μ δείχνει ακόμα προς υπό εξέταση έχω όλα τα στοιχεία μ σωστά δεν με ενημερώνουν για τίποτα και το τσατ απλά βαζει τα μποτ του να λένε όλα ότι διαρκεί 1 έως 3 εργάσιμες και τους λέω έχουν περάσει 10 εργάσιμες και πλάι λένε τα ίδια

If the casino hasn't said what's behind the delay and you don't know anything and you're talking to a bot, I'd probably think about opening a complaint.

Our team would try to help and contact the casino.

Is this your first withdrawal? Did you play with any bonus or not? 

Enough! Been more than a month now that I'm trying to get my money of of that site - to no avail! Avoid at ALL costs. Two withdrawals frozen and cant request more (which doesnt even align with their ToS)

They won't verify my account because they want proof of ownership of my crypto wallet showing FULL NAME, BIRTHDAY DATE, ADDRESS, PHONE NR, WALLET NR (?!), EMAIL. Well too bad a normal anonymous LEDGER crypto wallet does not provide any of that. Support is useless. My VIP manager (that used to even call me on phone) does not reply anymore. I offered them a selfie with my wallet open in the back, they dont care. Yes they surely don't know how crypto works as a crypto casino. This is the most BS reason to not pay anyone. Should be shut down NEVER play here!!!!!!!

After reading your post, I really hope that our team will be able to help and solve this complaint of yours.

It is way too long to wait for a withdrawal and be asked to provide all this information.

Please provide us with any update about the whole situation whenever possible.

Thanks a lot, will do. I probably should have posted this earlier but I really tried to solve it somehow with the scarcely replying support/help. No matter if I get paid eventually or not this behaviour is unacceptable! Scum!

Better late than never. Right?

We will do our best to help; just please be a bit patient and watch the timer on your complaint.

As of today I have been fully paid and my VIP manager apologized. However I can not recommend the casino as for all the hoops I had to jump through. Furthermore the timing strongly indicates that they only get going when one is willing to go the extra mile and damage their reputation by exposing them. If it was a genuine mistake by the finance department (however that could possibly happen) the way I was ghosted and the weeks it took to get any answer let alone a fruitful one is just a massive NO-GO. However I've now been paid so for me the issue is resolved. Still better to avoid this place.

hey, have made a withdrawel from funbet but it takes so long to be looked at and confirmed, any suggestions on what i can do? have talked to them every day and they just say i should wait and i will get my money, but i have a bad feeling

how long did it take for your first withdrawel to be confirmed?

That is great news that you have received your winnings now, and I understand your point here, for sure.

If you are interested, you can write your user review here so others are also aware of how the casino works.

5 weeks+

May I ask when exactly you requested your withdrawal, please? Is this your first one there?

It's a shame 7000 euros blocked for 15 days without any news.

They are simply gross. Avoid putting money into them

È una vergogna 7000 euro bloccati da 15 giorni senza nessuna notizia.

Sono semplicemente dei lordoni. Evitate di metterci soldi

You have no information about the reason at all? No checks are necessary either?

That really must be frustrating.

Hopefully our team will soon be able to find out more, and your complaint will move forward somehow.

No info on the reason, they ask you to be patient without giving you justifications. They are the worst casino I have ever played on. I hope you can warn everyone who frequents the platform not to put even a euro in it

Nessuna info sul motivo, chiedono di pazientare senza darti giustificazioni. Sono im casinò peggiore su cui abbia mai giocato. Spero che possiate avvisare tutti coloro che frequentano la piattaforma di non metterci neanche un euro

It is good that you came here to inform everyone, you know. And even from your complaint, our users will get all the information about this situation there.

I just hope that soon we will have some update.

I requested my withdrawal on June 17, 2025. Twelve business days have now passed, and my withdrawals still haven't been confirmed. According to FunBet's terms and conditions, withdrawals take 3-5 business days, just like bank transfers. This is a clear breach of contract. I've contacted support numerous times. I always get the response that it's being processed and that they have no influence over it, as they aren't part of the finance team. Furthermore, you can only withdraw €500 per day and request a maximum of three active withdrawals. I think it's perfectly fine that you can only withdraw €500 per day, but I find it outrageous that you can only request three active withdrawals and have to wait up to 14 business days for a withdrawal, meaning you can only request a withdrawal after that. This means the player loses many days in which they could have withdrawn.

Ich habe meine Auszahlung am 17.6.2025 beantragt. Nun sind mittlerweile zwölf Werktage vergangen und meine Auszahlungen wurden immer noch nicht bestätigt laut den AGBs von FunBet dauert die Auszahlung wie Überweisung 3-5 Werktage. Dies ist ein klarer Vertragsbruch. Der Support wurde schon oft kontaktiert. Da bekomme ich immer nur die Antwort, dass das in Bearbeitung ist und dass sie darauf keinen Einfluss haben, da sie nicht zum Team der Finanzabteilung gehören. außerdem kann man pro Tag nur 500 € auszahlen und maximal drei aktive Auszahlungen Beantragen. Dass man nur 500 € pro Tag abheben kann, finde ich doch völlig in Ordnung aber dass man nur drei aktive Auszahlungen beantragen kann und für eine Auszahlung bis zu 14 Werktage warten muss, so dass man erst dann wieder eine Auszahlung beantragen kann, finde ich sehr unverschämt, da der Spieler somit viele Tage verliert, wo er hätte auszahlen können