Gamblezen Casino - opšta diskusija (strana 2)

I'm really sorry that you lost the money at the end, but may I ask what you reckon is long time for withdrawal, though?🤔

Because if the casino needs to get through some additional checks, it is somehow logical that there would be some delays, I believe.

What do you say?

the first extra delay was to process the first withdrawal. when they asked extra documents for identity check. after that the 300$ withdrawal were processed relatively fast(3 days). then i won the 2600$ and well. We know what happened after.

Another detail, you don't get notification when you request a withdrawal. neither when the withdrawal has been released.

Yeah, but I still don't get the information on how long you needed to wait for the last withdrawal if you say that the ones before you got paid pretty quickly.🤷‍♀️

But never mind. It is pretty bad that the casino doesn't send any notification, you are right?

Not even in your account there is no information about it, though?

when you request the withdrawal there is a section when the withdrawal is as pending. And indeed no notification of withdrawal pending/released. but only when the funds are sent to gigadat and when are received. apart from that. Nada. About the time, in my experience in other casinos i get the funds in 3 hours to 48 hours maximun. Except CasinoRewards network casinos that take 5 days.

in my experience in other casinos i get the funds in 3 hours to 48 hours maximun. Except CasinoRewards network casinos that take 5 days.

I like Gamblezen. It's one of my "guilty pleasure" sites.. places that I know I shouldn't play at, but usually have a decent amount of fun when I do. For this reason, I won't promote other casinos on this thread.

I will PM you, however lol

(or maybe not, cuz it appears that PMs are not a thing here)

Good to see players praising the casino for a change. What do you like most here.

As for PMs, unfortunately our forum doesn't support them. 😕

Altacore has the casino presentation down very well. All of their sites (iWild, Snatch, Gamble Zen, etc) have unique themes and very attractively presented websites.

They offer a decent amount of no-deposit spins for players who've previously made a deposit or two (or maybe none at all), and you can also find some default RTP games to play while wagering your bonus funds.

That being said, I can't comment on how long it takes to get paid, or even IF you'll get paid at all. The one time I tried, I sent a withdrawal request and received no confirmation of it. After letting it sit a couple of days, I cancelled it and ended up winning more. I tried once again, same result. Upon winning more yet again, I figured I'd update my KYC info and send a third time.

I finally gave up and ended up on a losing streak.

They definitely need to address their customer service response times. I don't like waiting around for 15-20 mins only to find out that I've timed out of chat or I get a bot telling me to leave a message.

Thanks for the answer. So I see that the withdrawal of money was not positive on the other hand, which is a shame when you tried 3 times. That's quite enough. Customer support could be more attentive according to what you write, and I also wouldn't want to wait 30 minutes for an answer.

So the casino also has things that can be worked on and also some good things, so we'll see if they improve in some way over time.

If you play here and notice other things, feel free to share them.🙂

If you play here and notice other things, feel free to share them.🙂

At the present time, there are only two casinos that get my money: Novibet and Coolbet.

It'll take a good wager-free deal and games running at default RTP (96% or higher) to pry me away from those gems.

I clearly think that you yourself know best where it is worth playing and where it is not. I mostly came across the fact that you said that the casino is a "guilty pleasure" for you, and therefore you play here sometimes, that is, if you had more time for this casino and you had something else to talk about, it would be good share, feel free to do so. It is mainly for other players, who could be helped by such things in making decisions.

But even so, you described your experience or some parameters of the casino well before.

Good luck wherever you play. 🙂

mm, i will test those 2 casinos next month when i get the budget to play.

cheers.

Feel free to let me know how you did then.

Good luck. ☘️

You won't regret it!!

Quick update. One is blocked to Quebec players, and the other i figure it out that somebody was using an old account under some of my personal information. i escalated and now im stuck recovering that fake account and verifying identity . keep you posted.

So it can be quite interesting and be sure to let us know what you find out. Of course it would be best if you wrote under the casino in question so that there are not several of them mixed here unnecessarily.

I fully agree..great review...if the best...chepeau...in a few words casinos like them are to be avoided....as well orchestrated scams....It would be very useful if GC listed all the casinos like them like IWILDCASINO...SNATCHCASINO...so we don't have to stress our lives..and I don't understand why after a year..they still give us complaints about these casinos....they should be left without customers.

Concordo pienamente..ottima rencessione... se la migliore...chepeau...in poche parole casino come loro sono da evitare....come truffe ben orchestrate....Sarebbe molto utile se GC ci elencasse tutti i casino uguali a loro come IWILDCASINO...SNATCHCASINO...così non ci dobbiamo stressare la vita..e non capisco perché dopo un anno..su questi casino ci diano ancora lamentele....dovrebbero rimanere senza clienti.

done! thanks

Hello, 5 days ago this casino locked my account. It has happened when my wagering requirements have been almost met. My wagering progress was around 96% and my balance was around 2000 euro at that moment. I made a deposit on 600 euro there.

Just after my account got locked I asked them about the reason of it via email. This is a response from them:

"Thank you for contacting our Support Service!

Gamblezen Casino's Risk Department has completed the review of your S***A account.

S***A account - failed the casino security check.

During the review of your gaming session, a violation of the project rules was found, namely:

Regarding the company and during the usage of services provided by it, users are prohibited from: abusing bonuses or other promotions; In this case, if the administration has strong reasons to suspect the Account Holder of bonus abuse (either on their own or as part of a colluded group), it reserves the right to:

annul the bonus received by the Account Holder and cancel any winnings from that bonus;

block immediately the Account Holder's account.

As stated in the Bonus Terms & Conditions (Clause 9): Any bonus can be canceled before the wagering requirements are met.

Due to the detected violations, your balance was canceled, and your account was closed without the right to reopen.

According to the rules of the project, you are not allowed to play on this site. The casino is not responsible for you opening a new account and any losses you may incur after opening a new account. We reserve the right to terminate an account created in violation of these rules at any time."

4 days ago I asked them how the bonus has been abused by me but they stopped answering (I repeated the inquiry 2 days ago and today).

I always read the terms and conditions before playing. For sure none of them have been broken by me in this casino.

I would be grateful for your help.

Hello,

I fear this is going to be complicated, but don't worry... Let's assess the situation:

Since we do not know what made the casino's risk department consider you to be sort of a bonus hunter or abuser or whatever, we literally have quite limited option. Thus, I suggest a bit of investigating.

May I know how many bonuses have been taken at the casino, please? How many times have you deposited?

In any case, Casino Guru offers a free of charge complaint feature, through which our team aims to ask casinos for explanations on the players behalf.

How does this option sound to you? Try out this guide to give it a thought. 👈

Thank you for your response.

It was first deposit bonus so I made only one deposit there and I received only one bonus from them.

I have already posted my complaint.

I am very curious how they want to explain locking my account, if they decide to do it at all. I see that they are rated good what has surprised me a lot.