Zdravo, pre 5 dana ovaj kazino je zaključao moj nalog. To se dogodilo kada su moji zahtevi za klađenje bili skoro ispunjeni. Moj napredak u klađenju je bio oko 96% i moj bilans je u tom trenutku bio oko 2000 evra. Tamo sam položio depozit od 600 evra.
Odmah nakon što je moj nalog zaključan, pitao sam ih o razlogu toga putem e-pošte. Ovo je njihov odgovor:
„Hvala što ste kontaktirali našu službu za podršku!
Odeljenje za rizik kazina Gamblezen je završilo pregled vašeg S***A naloga.
S***A račun - nije prošao bezbednosnu proveru kazina.
Tokom pregleda vaše sesije igranja, otkriveno je kršenje pravila projekta, i to:
U vezi sa kompanijom i tokom korišćenja usluga koje pruža, korisnicima je zabranjeno: zloupotreba bonusa ili drugih promocija; U ovom slučaju, ako administracija ima jake razloge da sumnja na vlasnika računa za zloupotrebu bonusa (bilo samostalno ili kao deo spregnute grupe), zadržava pravo da:
poništiti bonus koji je primio Vlasnik računa i poništiti sve dobitke od tog bonusa;
odmah blokirati nalog vlasnika računa.
Kao što je navedeno u uslovima i odredbama bonusa (klauzula 9): Svaki bonus se može otkazati pre nego što se ispune uslovi klađenja.
Zbog uočenih kršenja, vaše stanje je poništeno, a nalog je zatvoren bez prava na ponovno otvaranje.
Prema pravilima projekta, nije vam dozvoljeno da igrate na ovom sajtu. Kazino nije odgovoran za otvaranje novog naloga i bilo kakve gubitke koje možete imati nakon otvaranja novog naloga. Zadržavamo pravo da u bilo kom trenutku ukinemo nalog kreiran kršenjem ovih pravila."
Pre 4 dana sam ih pitao kako sam zloupotrebio bonus ali su prestali da mi odgovaraju (ponovio sam upit pre 2 dana i danas).
Uvek čitam uslove pre igranja. Sigurno nijedan od njih nisam slomio u ovom kazinu.
Bio bih vam zahvalan na pomoći.
Hello, 5 days ago this casino locked my account. It has happened when my wagering requirements have been almost met. My wagering progress was around 96% and my balance was around 2000 euro at that moment. I made a deposit on 600 euro there.
Just after my account got locked I asked them about the reason of it via email. This is a response from them:
"Thank you for contacting our Support Service!
Gamblezen Casino's Risk Department has completed the review of your S***A account.
S***A account - failed the casino security check.
During the review of your gaming session, a violation of the project rules was found, namely:
Regarding the company and during the usage of services provided by it, users are prohibited from: abusing bonuses or other promotions; In this case, if the administration has strong reasons to suspect the Account Holder of bonus abuse (either on their own or as part of a colluded group), it reserves the right to:
annul the bonus received by the Account Holder and cancel any winnings from that bonus;
block immediately the Account Holder's account.
As stated in the Bonus Terms & Conditions (Clause 9): Any bonus can be canceled before the wagering requirements are met.
Due to the detected violations, your balance was canceled, and your account was closed without the right to reopen.
According to the rules of the project, you are not allowed to play on this site. The casino is not responsible for you opening a new account and any losses you may incur after opening a new account. We reserve the right to terminate an account created in violation of these rules at any time."
4 days ago I asked them how the bonus has been abused by me but they stopped answering (I repeated the inquiry 2 days ago and today).
I always read the terms and conditions before playing. For sure none of them have been broken by me in this casino.
I would be grateful for your help.
Automatski prevedeno:
