pre 1 meseca
Ako želite da diskutujete bilo šta vezano za Gamegram Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
Postoji mnogo razloga zašto bi trebalo da se klonite ove stranice. Prvi je da im nedostaje kategorija slotova, sajt ima kašnjenja i njihovi slotovi često ne rade. Međutim, glavni razlog je taj što vam iznenada zatvore račun kada pokušate da podignete novac. Ne daju vam objašnjenje, samo kažu korisničkoj podršci da je nalog zatvoren zbog kršenja uslova. Nikada ranije nisam igrao na ovom sajtu, to je bio moj prvi nalog i imao sam velike nade da ću dobiti svoje povlačenje, ali oni koriste činjenicu da su kazino i mogu da rade šta god žele.
There are many reasons why you should stay away from this site. The first is that they lack the slots category, the site has delays and their slots often don't work. However, the main reason is that they suddenly close your account when you try to withdraw money. They don't give you an explanation, they just tell customer support that the account was closed due to violations in the terms and conditions. I had never played on this site before, it was my first account and I had high hopes of getting my withdrawal, but they take advantage of the fact that they are the casino and can do whatever they want.
Hej, da li sam dobro razumeo iz onoga što sam pročitao da vas je kazino optužio da tamo imate više naloga? Sigurno bi mogli bar nešto da kažu kada ti zatvore nalog da ti daju ideju, mada znam da u nekim slučajevima neće dati detalje da bi se zaštitili.
U svakom slučaju, slobodno mi recite da li sam dobro shvatio i ako kažete da je ovo vaš prvi nalog i da niste svesni kršenja pravila, pokušaćemo da pomognemo ako je moguće.
sačekaću odgovor.
Hey, do I understand correctly from what I've read that the casino accused you of having multiple accounts there? Surely they could at least say something when they close your account to give you an idea, although I know that in some cases they won't give details to protect themselves.
Anyway, feel free to tell me if I got it right and if you say that this is your first account and that you are not aware of any rule violation, we would try to help if possible.
I will wait for a reply.
Dragi pichulin1,
Hvala vam što ste nas kontaktirali i podelili svoje iskustvo. Nakon pregleda vašeg naloga, blokiran je zbog aktivnosti koje su dovele do ozbiljnog kršenja naših Uslova korišćenja usluge. Naše Uslove možete pregledati ovde: https://gamegram.com/terms.
Iako razumemo da ovo može biti frustrirajuće, imajte na umu da ne možemo da otkrijemo konkretne razloge za blokadu naloga. Nažalost, zabrana je trajna i neće biti ukinuta.
Ako smatrate da je ova radnja nepravedna, slobodno možete da podnesete zahtev Casino Guru-u na nezavisnu reviziju treće strane.
Hvala vam na razumevanju.
Srdačan pozdrav,
Gamegram Team
Dear pichulin1,
Thank you for contacting us and sharing your experience. After reviewing your account, it was blocked due to activities that triggered severe violations of our Terms of Service. You can review our Terms here: https://gamegram.com/terms.
While we understand this may be frustrating, please note that we are unable to disclose the specific reasons for the account block. Unfortunately, the ban is permanent and will not be lifted.
If you believe this action is unfair, you are welcome to submit a claim to Casino Guru for an independent third-party review.
Thank you for your understanding.
Best regards,
Gamegram Team
Napravio sam samo jedan nalog, nemam više, i nisam prekršio nijedno pravilo.
I only made one account, I don't have more, and I didn't break any rule.
Ako niste upoznati sa kršenjem pravila i ne znate ništa više o tome, onda, kao što je kazino predložio, možeteotvoriti žalbu na ovom linku i naš tim će to ispitati.
Mislite li da ćete probati?
If you are not aware of a rule violation and you don't know anything more about it, then as the casino suggested, you can open a complaint on this link and our team will look into it.
Do you think you will try it?
Hej momci,
Otvorio je slučaj za ovaj sajt zbog prevare na turniru (700$). Promenili su pravila turnira (Bonus kupovina je dozvoljena -> Bonus kupovina nije dozvoljena), NAKON što sam pogodio zahtevani multiplikator i poslao im ga, za njihov Telegram turnir na novom Pragmatičnom "Kraken Megaivais". Pa su rekli da se moja pobeda sada ne računa. A kriv je radnik Telegrama, zaboravio je da promeni turnir jutros. (Turnir je trajao uz dozvoljenu kupovinu bonusa od 12.10.2024., dakle više od 10 dana.)
I dalje se nadamo rešenju. Ažuriraću vas ovde. Generalno, povlačenje nije predstavljalo problem.
I dalje sam zbunjen. Osvojio sam nekoliko turnira ranije, i platili su mi. Pretpostavljam da su videli da imam 5k $ gore na sajtu, i zato su me sada odbili. Čak su mi napisali, nisam ništa izgubio, jer sam dobio ukupnu neto pobedu. Ali to nije relevantno za turnir..
Hajde da vidimo. Nadajući se najboljem.
Hey guys,
Opened a case about this site for a tournament fraud (700$). They changed the tournament rules (Bonus Buy allowed -> Bonus Buy not allowed), AFTER I hitted the requiered Multiplicator and sent it to them, for their Telegram Tournament on new Pragmatic "Kraken Megayways". So they told my win doesnt count now. And it was the Telegram employee fault, he forgot to change the tournament this morning. (Tournament was up with Bonus Buy allowed since 12.10.2024, so over 10 Days.)
Still hope for a solution. Gonna Update you here. Generally withdraws were no problem.
I am still confused. Won a few tournament before, and they payed me. I guess they saw I am 5k $ up on the site, and thats why they denied me now. They even wrote my, I did not loose anything, cause I got a overall net win. But thats not relevant for the tournament..
Let's See. Hoping for the best.
Zdravo, video sam vašu žalbu i hteo sam da vas pitam da li imate bilo kakav snimak ekrana sa zahtevima za turnir i da li vidite da je bonus kupovina dostupna. Vidim da ste takve stvari objavili u žalbi i tako bi trebalo da bude u redu pa ćemo videti šta može da se uradi. Obično na turnirima takve stvari nisu dozvoljene, ali vidim da neki turniri to dozvoljavaju. Dakle, da je to bilo moguće i da niste ništa prekršili, onda ne bih video razlog da vam ne platim ako bi se uslovi kasnije promenili.
Međutim, na našem timu i stručnjacima je da to procene, jer ja za sada samo govorim svoje mišljenje i može se desiti da se pojavi nešto što će podržati naše mišljenje, da li ćemo stati na vašu stranu ili će biti obrnuto.
U svakom slučaju, nadam se da će se ovo pošteno rešiti i da će sve ispasti dobro.
Držaću palčeve. 🤞☘
Hi, I saw your complaint and I wanted to ask you if you had any screenshot of the tournament requirements and if you could see that the bonus buy is available. I see that you have posted such things in the complaint and so it should be fine and we will see what can be done. Usually in tournaments such things are not allowed but I see that some tournaments allow it. So if it was possible and you didn't break anything, then I wouldn't see any reason not to pay you if the terms were changed later.
However, it will be up to our team and the experts to evaluate it because so far I'm just speaking my opinion and it may happen that something will come up that will support our opinion, whether we will take your side or it will be the other way around.
Anyway, I hope that this will be resolved fairly and that everything will turn out well.
I will keep my fingers crossed. 🤞☘️
Hej.
Jeah, kao što si video, takođe su mi rekli da je to njihova greška i da su kasno promenili pravila (zaboravili). Tako je gamegram već rekao i potvrdio da je kupovina bonusa dozvoljena u uslovima, a na svom jutarnjem sastanku su razgovarali o tome da to promene. Ali zaboravili su da prilagode pravila turnira. Ali ne može da bude loš kraj za mene, samo zato što su zaboravili da promene pravila turnira, to vidimo. A sada pokušavaju nakon što je pobeda već postignuta. Već sam često pobeđivao uz kupovinu bonusa na gamegram turnirima. Ne znam zašto ovog puta rade ove sumnjive stvari.
Obično dozvoljavaju kupovinu bonusa vrlo često. Kao što vidite u njihovim uslovima:
A kraken turnir je objavljen sa "Bonus kupovina dozvoljena" i oni su ga promenili odmah nakon moje pobede, uredili objavu turnira i postavili ga na "nije dozvoljeno". Nije baš pošteno..
Iz perspektive igrača, nije me briga šta pričaju na svojim gamegram sastancima. Pravila su ona koja mogu da vidim u objavama Telegrama. Ako je njihov radnik zaboravio da ga promeni, ne bi trebalo da bude loše za mene. Mislim, platio sam mnogo bonusa za pobedu na turniru i sada poriču. Šaljem dovoljno dokaza. Ali njihova izjava sve govori.
I dalje se nadamo dobrom rešenju. Razgovarajmo dalje o tvrdnji. Ne ovde. Verovatno su samo pogrešili i promeniće svoju odluku, greške se dešavaju svima nama.
Ranije mi je to bio zaista lep kazino brend.
Ali o ishodu ću objaviti na kraju.
Hey.
Jeah, as you saw, they also told me it was their mistake and they changed the rules to late (forgot it). So gamegram already told and confirmed that bonus buy was allowed in terms, and in their morning meeting they talked about to change it. But they forgot to adapt the tournament rules. But it can't be a bad ending for me, only because they forgot to change the tournament rules, that we can see. And now they try it after the win was already hitted. I already won often with a bonus buy on gamegram tournaments. I don't know why they do this fishy stuff this time.
They generally allow Bonus Buys very often. As u see in their terms:
And kraken tournament was release with "Bonus Buy allowed" and they changed it just after my win, edited the tournament post, and made it to "not allowed". Not very fair..
From a player perspective I don't care what they talk in their gamegram-meetings. The rules are the ones I can see in the Telegram posts. If their employee forgot to change it, it shouldn't be bad for me. I mean I payed for a lot of bonus buy to grind tournament win and now they denieing. I send enough proof. But their statement says it all.
Still hope for a good solution. Let's discuss it further on the claim. Not here. Probably they just did a mistake and will change their decision, mistakes happen to all of us.
Before it was a really nice casino brand to me.
But I will post on the outcome at the end.
Da, u suštini se slažem, ako su uslovi bili onakvi kakve ste podelili i spomenuli, a onda su ih promenili nakon vaše pobede, to ne bi trebalo da bude vaš problem.
Videćemo kako će sve ispasti, a radoznao ću i da vidim rezultat.
Što se žalbi tiče, gore desno imate tajmer na koji svaka strana ima da odgovori, jer ima mnogo pritužbi i tako naš tim mora da se pozabavi svakom od njih. Ali oni pokušavaju da odgovore što je brže moguće, tako da ne brinite da vam neće doći.
Zaista se nadam da će ovo ispasti dobro i da će biti pošten kraj.
Yes, basically I agree, if the terms were as you shared and mentioned and then they changed them after your win, that shouldn't be your problem.
We'll see how it all turns out and I'll be curious to see the result as well.
As far as complaints are concerned, you have a timer on the top right which has each party to answer, because there are a lot of complaints and so our team has to deal with each one. But they try to answer as quickly as possible, so don't worry about them not getting to you.
I really hope this turns out well and that it's a fair ending.
Casino Guru mi je pomogao da rešim problem i bio sam u potpunosti plaćen.
Hvala na vašem preteranom razmišljanju o gamegramu. Mogu da preporučim igranje na ovom sajtu, jer čak i o teškim temama može da se priča!
Pozdrav.
Casino Guru helped me to resolve my issue and I was paid fully.
Thanks for your overthinking gamegram. I can recommend playing on this site, because even hard issues can be talked about!
Greetings.
Hej, uvek je sjajan prizor kada kazino može da se dogovori sa igračem ili napravi kompromis. Mislim da to mnogo govori o samom kazinu. Slučaj se nije dugo odugovlačio i na kraju je ispalo dobro.
Da li ćete povremeno provoditi vreme u ovom kazinu? 😀
Hey, it's always a great sight when a casino can come to an agreement with a player or make a compromise. I think it says a lot about the casino itself. The case didn't drag on for very long and it turned out well in the end.
Are you going to spend time in this casino occasionally? 😀
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Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.