Gamegram Casino - opšta diskusija (strana 2)

The casino is called Gamegram

Il casinò si chiama Gamegram

Hey, please try to slow down and tell me what casino is this where you played? When you sent the documents, was it necessary to verify yourself and you didn't go through verification? What specifically is important about the fact that you were playing from your mobile phone? 

Hi, sorry I was a little stressed yesterday, but I decided to play at Gamegram casino.

When I requested a withdrawal, they asked me to send documents for identity verification, and I sent them as requested.

I didn't break any rules: I've played at that casino before and made withdrawals that went through without any problems.

This time, however, when I tried to withdraw my €4,500, they blocked my account.

Furthermore, I made a total deposit of €400, divided into three payments: one of €150, another of €150 and one of €100.

It seems unfair to me that, after having followed all the required procedures, they decided to block me without any clear explanation.

Ciao, scusa ieri ero un po’ stressato, ma ho deciso di giocare al casinò Gamegram.

Quando ho richiesto un prelievo, mi hanno chiesto di inviare i documenti per la verifica dell’identità, e io li ho inviati come richiesto.

Non ho infranto nessuna regola: ho già giocato altre volte su quel casinò e ho fatto prelievi che sono andati a buon fine senza problemi.

Questa volta, però, quando ho cercato di prelevare i miei 4.500€, mi hanno bloccato l’account.

Inoltre, ho effettuato un deposito totale di 400€, suddiviso in tre versamenti: uno da 150€, un altro da 150€ e uno da 100€.

Mi sembra ingiusto che, dopo aver seguito tutte le procedure richieste, abbiano deciso di bloccarmi senza alcuna spiegazione chiara.

Did you also manage to verify or are your documents still pending and the casino has not commented on them? This may be a reason for a temporary block, but I don't want to jump to conclusions. Did they tell you that they will let you know about the verification or did they tell you that the account suspension is final? You can't withdraw money without verifying, so verification is a must. 

We apologize for the mix-up—bonus buys were valid when you hit the multiplier, and your full prize has been paid. We know we’re not perfect, but thanks to Casino Guru’s help—and to you for not giving up and helping us fix our mistakes—we’ve become better. We appreciate your support and look forward to seeing you in our next tournament!

The Gamegram Team

Thank you again for working with us on this. We fully understand how important privacy is for all our users—VPNs are welcome, but please make sure your chosen server isn’t in a restricted region to avoid access issues. If you ever need anything else, just let us know!

Hi Jaro,

Could you please remove pichulin1’s comments from the thread? They contain misleading statements and their complaint has already been independently reviewed and rejected by Casino Guru.

Thank you for your help!

—The Gamegram Team

Hi, yes I managed to verify my account sent all the documents requested by them,

and they told me my account was blocked forever

here's exactly what they told me!

Ciao, sì sono riuscito a verificare il mio Acount mandato tutti i documenti richiesti da loro,

e mi hanno detto che il mio account è stato bloccato per sempre

ecco cosa mi hanno detto esattamente!

I think it would be good to leave it in the thread for the context of the situation. So the player said that he never had multiple accounts and that you made a mistake. However, based on our investigation and your help and supplying evidence, it was found that the player was wrong, which is explained in the complaint. This way, other players can see that you handled the situation and how it turned out in the end. I don't think that if someone can defend himself that it would have a negative impact, on the contrary. 

And that's why I would like to keep things like that here.

I see that the casino has written to other players here, so maybe it could be resolved. 

If you don't have anything else to grab onto and you don't think you broke any rules, you can file a complaint. 

What do you think? 

HI,

I'm trying to open the link to make the complaint, but unfortunately it doesn't open. Can you send me a new one, please?

In the complaint what should I write the same things I told you?

Thank you!

Ciao,

sto cercando di aprire il link per fare il reclamo, ma purtroppo non si apre. Potete inviarmene uno nuovo, per favore?

Nel reclamo cosa devo scrivere le stesse cose che ho detto a voi?

Grazie!

Hello, let me try to look into the complaint matter.

To do so, I would kindly ask you for help:

please, send us the error update via email at community@casino.guru:

1) Make a screenshot of the whole screen where we also see the domain you try to lodge the complaint.

2) Add the exact time and also tell us the time zone (the best would be in UTC)

3) Add your current IP address

Thank you in advance 🙏

Can i play from US with vpn ? my friend recomended me gamegram

Thanks, but it's pretty self-explanatory.

Danke, aber es ist ziemlich selbsterklärend.

The best way to find out this information is to get in touch with the support of the casino so there are no issues.

According to our information, they don't accept players from your country, actually.

The people that are giving this casino a good review simply did not win enough. They had no issue paying me my first small win, but once i won more they disabled my account. They did a lengthy drawn out verification process and at the end they just stop replying. They have done this to many other players. I wish i would have read this before. They totally flipped my world upside down. Not only did they keep my 14.000$ but also my life has been orbiting around this for the last week. It's been a week since i started the verification process and every since i have just been refreshing my gmail all day. I can't think about anything else. Cant focus on my work. I wish i never played on this site and i wish i would have just lost it all instead of winning big and being treated like this. This is torture. I wish i could move on but this is life altering money for me.

I would have accepted it if i had done anything wrong like using a vpn, used a bonus, or anything like that. At least i would have been able to blame myself. But since I literally did nothing wrong it is just unbearable. I don't know if i can live with this

I feel your pain Samuel. Hoping casino guru can intervene and get the real answer for you.

The lack of communication from gamgram is ridiculous and ruins peoples lives with stress instead of giving people the real reason they ban straight away. I wish you all the best and success in getting what you are owed

Thank you man. I pray every day that they will do the right thing for me and my family. But hope can be dangerous.

I believe that you should focus on something else and wait for your complaint to get moving.

I know that it is not easy, but it surely would be for the best. It is not supposed to be this way, you know. It is about having a nice time and enjoying some games and then getting paid your winnings, and this casino makes it difficult to see it this way. Right?

Please be sure that we will do our best to get everything solved as soon as possible; just please stay patient.

You wrote that now your account is fully verified, so is there any update on the situation?