GeniusWin Casino - opšta diskusija (strana 17)

Guys, with great amazement today I saw that the site is online again, if I try to log in I get this message (account status suspension: fraud) however it's a good step forward, let's see... maybe there is some hope

Ragazzi con grande stupore oggi ho visto che il sito è di nuovo online, se provo ad accedere mi esce questo messaggio(sospensione dello stato dell'account: frode) comunque è un bel passo avanti vediamo...forse c'è qualche speranza

It lets me log in, the withdrawal is still being managed... I don't know what to say

A me fa accedere, il prelievo è ancora in gestione.. non so che dire

In any case, guys, we'll update at the end of the month (as you well know, everything stops in Italy in August), at the beginning of September at the latest, and we'll see how the situation is. Let me know anything new that you notice so I can report it to the lawyer

Ragazzi in ogni caso ci aggiorniamo a fine mese (come ben sapete ad agosto si ferma tutto in Italia), massimo agli inizi di settembre e vediamo com'è la situazione. Fatemi sapere ogni novità che notate così la riporto all'avvocato

Hey. I will pass this information on to our data team for sure. We'll be back with more as soon as they check it out.😉

Thank you for this.

I had access to the withdrawal requests, my 100 euros still exist

Io ho avuto accesso nelle richieste di prelievo esistono ancora i miei 100 euro

Hi, what does that mean ? Have you made a selection or not ? Are you having problems ?

I logged in and entered the site then in the withdrawal list there is still what I have been waiting for since October it is 100 euros and it is in progress

Ho fatto il login e sono entrato nel sito poi nella lista del prelievi c'è ancora quello sto aspettando da ottobre sono 100 euro e risulta in lavorazione

Lucky you that you are waiting for only 100 euros ahahahahahahh

Jaro do not misunderstand this information, the Geniuswin site IS NOT SAFE. So do not report it as such.

For now they have only restored the site's operation, but they have not given us a penny yet and it is not known whether they will or not.

Beato te che stai aspettando per soli 100 euro ahahahahahahh

Jaro non fraintendete queste informazioni, il sito Geniuswin NON E' SICURO. Quindi non segnalatelo come tale.

Per il momento hanno soltanto ripristinato l'operatività del sito, ma ancora non ci hanno dato un soldo e non si sa se lo faranno o meno.

"Sorry for being absent, but we want to inform you that unfortunately we have suffered serious problems from a very high number of bettors who presumably used false identities to cash in the proposed Bonuses. As you can imagine, this situation has caused us a huge damage, which has made it necessary to temporarily suspend some gaming accounts. If your account has been suspended but you believe it is not correct then do not worry, our department will reactivate your account and process your withdrawal requests as soon as all checks by the relevant bodies have been concluded. Team Geniuswin"

Are they making fun of us?

"Scusaci se siamo stati assenti, ma vogliamo informarti che nostro malgrado abbiamo subito gravi problematiche da parte un numero elevatissimo di scommettitori che presumibilmente utilizzavano identità false per incassare i Bonus proposti. Come puoi immaginare questa situazione ci ha causato un grossissimo danno, che ha reso necessario la temporanea sospensione di alcuni account di gioco. Se il tuo account è stato sospeso ma ritieni che non sia corretto allora non preoccuparti, il nostro reparto addetto riattiverà il tuo account ed evaderà le tue richieste di prelievo non appena saranno concluse tutte le verifiche da parte degli organi preposti. Team Geniuswin"

Ma ci prendono in giro?

I think they're making fun of us, damn them.

Secondo me si ci stanno prendendo in giro,maledetti

Has anyone been able to contact their support after the site reopened?

I can't log in and obviously they don't reply to emails..

Qualcuno è riuscito a contattare la loro assistenza dopo la riapertura del sito?

io non riesco a fare il login e ovviamente alle e-mail non rispondono..

I sent 2 emails, but no response

Ho mandato 2 mail, Ma nessuna risposta

Can you log in or not yet?

Riesci a loggarti oppure ancora no?

Yes yes, I come in regularly

Sisi, io entro regolarmente

Hello. Our data team will try to find out what is going on at this casino as soon as possible. For now, the only information we have is that they are open again.

Did you get any more information from the support regarding this withdrawal of yours, perhaps?

If you see that there's nothing happenning, hopefully our team will be able to help you out if you submit a complaint. What do you say? Here's the link for you, just in case.

Please keep us informed.

Well, I wouldn't say this casino is very safe. When you look at its safety index, it's only 3.9, which is pretty low.

Its value is explained here better 👈, so everyone can understand better.

Is your withdrawal on the waiting list as well? Can you get in touch with the support team to try to find out some more information, perhaps?

Please let us know if you need the help of our complaints team.

Did you receive this message from support? Have you tried to contact them yet?

Hopefully, they will do as promised. Please provide some more information regarding all this, and maybe our complaint team will be able to help as well.

Good morning everyone!

Was there any news for anyone or is everything still at a standstill?

Buongiorno a tutti!

C’è stata qualche novità per qualcuno oppure ancora tutto fermo?

On my side, nothing.

I can log in, but nothing new

Lato mio nulla.

Riesco ad accedere, ma niente novità

Perhaps it would not hurt to reopen your complaint. As I can see, this quite complex issue you have been dealing with lasts quite some time, hence, seeking support sounds like a good idea, at least to me.

Worth a try, what do you say?