Pa, vaši službenici su beskorisni u rešavanju pritužbi, pa me obavestite kome još da odem i shvatiću da niste ni malo pomogli je šala, a ja ću se žaliti na vaše usluge
Well your obvs useless at Dealing with complaints so let me know who else to go to and I will fact you ain’t helped one bit is a joke and I will complaining about your services
Pošto očigledno niste dobri u tome kako da koristite dugme „odgovori", tako da osoba kojoj želite da date poruku može da bude obaveštena, evo snimka ekrana za vas, koji će vam, nadamo se, biti od pomoći:
As you are obviously not good in how to use the "reply" button, so the person you want to give your message to can be notified, here is a screenshot for you, which will hopefully be helpful to you:
Mislim da vam je sve dovoljno objašnjeno. U čemu ti još treba pomoć? Ako odgovarate nekom konkretnom, koristite dugme „odgovori" i osoba kojoj pišete biće obaveštena.
I think everything has been sufficiently explained to you. What else do you need help with ? If you reply to someone specific, use the "reply" button and the person you are writing to will be notified.
samo sam želeo da obavestim kazino gurua Verujem da kazino nije licenciran .. pogledajte odgovor za ćaskanje uživo koji su me sada blokirali da ih kontaktiram odvratno, potrebno im je sankcionisanje
i just wanted to make casino guru aware I believe the casino to be unlicensed .. look at the reply for live chat who have now blocked me from contacting them disgusting they need sanctioning
Hvala za brigu. Sigurno ćemo proveriti da li je kazino licenca još važeća ako budemo imali razloga da verujemo drugačije.
Thank you for caring. We will surely check if the casino license is still valid if we have any reason to believe otherwise.
Oni defo nisu licencirani i duguju mi 8000 funti i još uvek mi nisu vratili zlatnu opkladu da su prevaranti
They defo not licensed and owe me £8000 and still have not refunded me golden bet are scammers
Zdravo, možete li takođe reći na osnovu čega mislite da nisu licencirani? U našoj recenziji vidim licencu Curacao, pa ako imate bilo kakvih nedoumica ili dokaza, pozvao bih naš tim da to proveri.
Što se tiče vašeg novca, zašto bi vam kazino vraćao novac? Video sam da ste pisali pre 3 nedelje, pa ako vam je i dalje potrebna pomoć i ne znate gde da se obratite, možete da nam uložite žalbu i naš tim će videti šta može da se uradi.
Da li mislite da ćete probati, jer sam video da ste prošli put imali negativne komentare o našem timu, zato i pitam. 🤔
Hi, can you also tell on what basis you think they are not licensed ? I see a Curacao license in our review, so if you have any doubts or evidence I would have our team check it out.
As for your money, why should the casino give you a refund ? I saw that you wrote 3 weeks ago, so if you still need help and you don't know where to turn, you can file a complaint with us and our team will see what can be done.
Do you think you'll try it, because I saw you had some negative comments about our team last time, that's why I'm asking. 🤔
Zdravo Jaro,
Kontaktirao sam Curacao egaming koji mi je rekao da nemaju nikakve veze sa njima, jer santeda BV grupa sada ima licencu sa Anjouan Gaming-om koji im zabranjuje aktivnost u UK. Imao sam potvrdu preko cosmobet-a koju mogu da otpremim.
Hi Jaro,
I contacted Curacao egaming who advised they have nothing to do with them the santeda BV group now hold a license with Anjouan Gaming who prohibit them having activity in the UK I had confirmation via cosmobet which I can upload.
Neće vam dati vaš novac Rajane, zamenili su licencu i poseduju Anžuansku licencu koja im zabranjuje da dozvoljavaju / trguju u UK - takođe ne postoji način da kontaktirate svog Anžuanskog licenciranog koji takođe deluje kao ADR (služba za rešavanje sporova) između vas i kazino. To je totalna prevara i sve ih treba ugasiti. Zanimljivo je da je Santeda International BV dobila pozamašnu kaznu (maksimalna) 5 miliona evra za kršenja koja su navodno u štampi. Pokazuje koliko su ova kazina loša i probleme koje izazivaju problematičnim kockarima. Možete zatvoriti svoj nalog i odmah podesiti drugi na isto ime.... Nije ih briga jer su ti do sada uzeli novac. To je tako pogrešno.
They wont give you your money Ryan, they swapped license and hold an Anjouan License which prohibits them allowing / trading in the UK - also there is no way of contacting their Anjouan Licensee who also act as the ADR (dispute resolution service) between yourself and the casino. It is a total scam and they should all be shut down. Intrestingly enough Santeda International BV received a hefty fine (the maximum) €5 million euros for breaches apparently in the press. Shows how bad these casinos are and the problems they cause for problem gamblers. You can close your account and set up another straight away in the same name…. They don’t care because they’ve taken your money by this point. It’s so so wrong.
Zdravo Jaro,
Kontaktirao sam Curacao egaming koji mi je rekao da nemaju nikakve veze sa njima, jer santeda BV grupa sada ima licencu sa Anjouan Gaming-om koji im zabranjuje aktivnost u UK. Imao sam potvrdu preko cosmobet-a koju mogu da otpremim.
Hi Jaro,
I contacted Curacao egaming who advised they have nothing to do with them the santeda BV group now hold a license with Anjouan Gaming who prohibit them having activity in the UK I had confirmation via cosmobet which I can upload.
Hej, vidim da imamo CEG kao licencu u našoj recenziji i kada sam pogledao njihovu stranicu našao sam i Anžuan pa hvala na upozorenju i dao sam da ga proveri naš tim za podatke koji će to popraviti kada bude 100% ispravno .
U svakom slučaju, da li ste imali problema kada ste bili zainteresovani za licencu?
Hey, I see that we have CEG as a license in our review and when I looked at their page I also found Anjouan so thanks for the warning and I've had it checked by our data team who will fix it when it's 100% right.
Anyway, did you have any problems when you were interested in the license ?
Da, isključio sam se i dozvolili su mi da otvorim još jedan račun i depozit nakon što sam se isključio, a oni su konfiskovali sve dobitke i odbili da refundiraju moje depozite.
Yes I self excluded and they allowed me to set up another account and deposit after I self excluded and they confiscated all winnings and refused to refund my deposits anjouan gaming have no ADR and they are totally rogue along with all sister sites.
Da, isključio sam se i dozvolili su mi da otvorim još jedan račun i depozit nakon što sam se isključio, a oni su konfiskovali sve dobitke i odbili da refundiraju moje depozite.
Yes I self excluded and they allowed me to set up another account and deposit after I self excluded and they confiscated all winnings and refused to refund my deposits anjouan gaming have no ADR and they are totally rogue along with all sister sites.
Zaista mi je žao što to čujem, kada je u pitanju zaštita igrača, sve zainteresovane strane treba da se ponašaju odgovorno.
Ako smatrate da je kazino na neki način uradio nešto loše, mislim da bi podnošenje još jedne žalbe moglo pomoći da saznate ključnu tačku i da vam pomogne.
Šta misliš?
I'm really sorry to hear that, when it comes to player's protection all interested parties should hold the matter responsibly.
If you feel that the casino somehow did anything wrong, I think submitting another complaint might help to find out the key point, and help you out.
What do you think?
Mislim da kazino guru ne istražuje pravilno žalbe i da moja postojeća žalba traje nedeljama, a vi ste me upravo proslijedili još jednom GURU-u, mislim vau.
I think that casino guru do not investigate complaints correctly and that my existing complaint has been on going for weeks and you’ve just passed me to yet another GURU I mean wow.
Mislim da kazino guru ne istražuje pravilno žalbe i da moja postojeća žalba traje nedeljama, a vi ste me upravo proslijedili još jednom GURU-u, mislim vau.
I think that casino guru do not investigate complaints correctly and that my existing complaint has been on going for weeks and you’ve just passed me to yet another GURU I mean wow.
Izvinite, da li mislite na ovu svoju žalbu ? Verujem da je Radka mislila na Goldenbet kazino, kako pišete u ovoj temi, a ne na Velobet kazino, gde ste podneli žalbu.
U svakom slučaju, vidim da naš tim za žalbe pokušava da stupi u kontakt sa kazinom u vašoj žalbi i čeka da oni odgovore, tako da za sada ne mogu ništa da urade.
Ako vam treba neka druga pomoć, obavestite nas.
Sorry, are you referring to this complaint of yours? I believe that Radka was referring to the Goldenbet Casino, as you write in this thread, and not the Velobet Casino, where you have submitted your complaint.
Anyway, I can see that our complaint team is trying to get in contact with the casino in your complaint and is waiting for them to reply, so there is nothing much they can do as of now.
If you need any other help, please let us know.
Još me nisu pitali, ali sam se nedavno isključio na goldenbet-u koji nije sajt za kockanje u Velikoj Britaniji. Takođe sam video i druge teme o ovome. Nedavno sam otvorio sestrinsku lokaciju i osvojio mnogo novca samo kroz verifikaciju da li će to uticati na moj dobitak. Mislim da neće, jer ne kaže da će vam biti zabranjen pristup u svim kockarnicama i video sam nekoliko stvari u kojima su ljudi uradili isto i izgubili mnogo novca i ništa ne mogu da urade tako sigurno radi u oba smera?
I haven't been asked yet but I recently self excluded on goldenbet which isn't a UK gambling site. I have also seen other threads on this I have recently opened a sister site and won alot of money just going through verification will this affect my winnings. I don't think it will as it doesn't state you will be banned from all casinos and I've seen a few things where people have done the same and lost alot of money and there isn't anything they can do so surely works both ways?
Zdravo, mislim da ako to nije navedeno u Uslovima i odredbama dotičnog kazina, da ako se samoisključite u nekoj od grupa, to važi za sva kazina u toj grupi, tako da ne bi trebalo da bude problem. Naravno, uvek se može desiti nešto neočekivano, pa ćemo videti da li će kazino nešto smisliti ili ćete dobiti svoj dobitak bez ikakvih problema.
Što se tiče verifikacije, još uvek nije sve bilo uspešno, zar ne?
Ako imate bilo kakvih poteškoća, kontaktirajte nas i videćemo da li možemo da pomognemo.
Hello, I think that if it is not stated in the Terms and Conditions of the casino in question, that if you self-exclude in one of the group, it applies to all casinos in that group, so it should not be a problem. Of course, something unexpected can always happen, so we'll see if the casino comes up with something or you get your winnings without any issues.
As for the verification, it hasn't all been successful yet, right ?
If you have any difficulties, get in touch and we'll see if we can help.
Zdravo Jaro,
Mislio sam to i čak sam razgovarao sa Goldenbet-om za koji su rekli da nisu tako povezani tako da se samoisključivanje ne prenosi na druge kazina koji imaju istu licencu, što je dobro jer sam skoro dobio maksimalan dobitak na najvišoj isplati igra!.... Napravio sam snimke ekrana svog naloga i čak imam video snimak pobede. Još uvek čekam da me verifikuju. Nedavno sam poslao dokumente na adresu e-pošte jer sam primetio da je jedan malo mutan. Još nisam dobio odgovor od kompanije.
Hi Jaro,
I did think that and I even spoke to goldenbet which they stated they are not linked like that so a self exclusion doesn't carry over to other casinos who have the same licence which is good because I nearly got a max win on the highest payout game!.... I've took screenshots of my account and even have a video of the win. I am still waiting to be verified I recently sent the documents to the email address as I did notice one was a bit blurry I haven't yet got a response from the company.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.