Thanks for replying. I didn't have a Wagering Requirement. I have over 20000 euros in account and only allowed to withdraw 700 euros and they keep cancelling it after 72 hours looking for more documents. Even though my account is fully verified. I just got verified again and they said I can withdraw 1000 euros so will wait and see in 72 hours if I receive it but I'm not holding my breath
They kept rejecting documents on me it took a lot to get them to verify me and seems the case with everyone. Yeah you might have to do a few withdrawals but just hold firm they will have to pay you. I got them to do a bank transfer and got it straight away once the confirmation email was sent
I did my withdrawal with revolut. Am I better off using a different method but I only deposited with revolut so if I make a withdrawal with a different bank account they might ask for more documents
Osvojio sam džekpot od 7.000 evra...Pre toga su mi već verifikovali račun i podigao sam 400 evra u roku od 5 dana...već sam bio malo uznemiren...u međuvremenu sam uplatio depozit i osvojio džekpot...počeo sam da dižem na dan 700 evra i ništa...posle 4 dana su mi već tražili dokumente za više od 4 dana! U međuvremenu, još selfija i tako dalje... moja trodnevna isplata od po 700 evra vraćena su na račun za igre. Mislio sam da više neću moći da podignem zbog gluposti da mi se traži još dokumenata itd. a takođe i zbog onoga što sam već pročitao ovde, na kraju sam izgubio skoro sve 2 nedelje a da ništa nisam uradio, sada imam samo podizanje od 700 evra za podizanje jer mi sada kažu da je račun verifikovan jer više nemam 7,0 evra, već samo 0 evra. Prošlo je 72 sata i nema novca.
Nikad više.
Hey, I'm very sorry about your situation.
But maybe just a question, why didn't you come here before you lost the money? Verification is something that the casino can ask for even if you are already verified and do additional verification. During this time I always advise players to leave the money and not to play any further because the exact situation you have can happen and they will lose everything in the end.
As for your instant withdrawal, please wait and if nothing changes, then definitely get in touch and we will try to help. We give casinos 14 days to make a withdrawal.
Can you hold out, please?
Da, ali stvarno nisam mislio da će mi platiti. Dodatni dokument je bio selfi sa mojim laktom! Nikada ovo nisam video u 50 onlajn kazina u kojima sam igrao. Nisu mi ni rekli da će posle ovog selfija sve biti provereno. Čekam 700 eur više od 4 radna dana...nije kazino od poverenja
U stvari, došao sam ovde da pročitam komentare i video da su ljudi poput mene izgubili 6000.000 evra i tako dalje, pa sam mislio da ih više nikada neću izvući. Pa ako možeš da podigneš 3500 evra nedeljno, to je velika laž, jer 700 evra dnevno a ne isplate ni 1 podizanje od 700 za nedelju dana, kako možeš da podigneš 700 dnevno? to je velika laž. Svaki dan sam podizao 700 grešaka i oni su vratili novac u igru! Kako sam mogao da verujem da će mi platiti? Počeo sam da trošim sve i sačuvao ovo poslednje povlačenje koje izgleda ne žele da plate!
That’s exactly what they want anyone who wins money off them to do. They are nothing but thieves cancelling withdrawals after 3 days for no reason just keep requesting the withdrawal and open a dispute against them here as there is nobody they are accountable to regulatory wise. Curaçao gaming can’t help you because they aren’t licensed with them even they their website says they are. Fraud operation. Keep requesting a bank transfer they will pay if you put enough pressure on them send an email too the complaints email also
To mi rade od kada sam osvojio veliku sumu novca... Podigao bih i 3 dana kasnije oni bi to vratili u igru. Videću da li mogu da pronađem imejl sa žalbom. Hvala na pomoći.
Upravo sam se požalio kazinu, ovo je smešno! Poslao sam veliki mejl sa opisom svega što se dogodilo! Ali navedeni email ne postoji! 
e-pošta je odbijena jer ne postoji! Neprihvatljivo
e-pošta označena na sajtu ne postoji 
Ne razumem kako je ovaj kazino tako visoko ocenjen. Došao sam ovde da igram jer sam imao visok rezultat!
U stvari, došao sam ovde da pročitam komentare i video da su ljudi poput mene izgubili 6000.000 evra i tako dalje, pa sam mislio da ih više nikada neću izvući. Pa ako možeš da podigneš 3500 evra nedeljno, to je velika laž, jer 700 evra dnevno a ne isplate ni 1 podizanje od 700 za nedelju dana, kako možeš da podigneš 700 dnevno? to je velika laž. Svaki dan sam podizao 700 grešaka i oni su vratili novac u igru! Kako sam mogao da verujem da će mi platiti? Počeo sam da trošim sve i sačuvao ovo poslednje povlačenje koje izgleda ne žele da plate!
Okay then, I understand your frustration because I know what it must be like to wait for the money and be happy that you won the jackpot and then be treated like this. Sometimes the only solution is not to keep playing with the money, nobody forces you to do that. If it took too long and you didn't withdraw the money I wouldn't be too surprised but verification is always necessary to pass whatever casino you are in. Maybe it wouldn't have come up if you hadn't won such big money but the thing to take from this is that if you are waiting to cash out, it's not wise to play with your money because that's exactly how it can turn out and it can be exactly what the casino wants you to do.
So for now, please try to be patient and if nothing happens by the mentioned time, get in touch and we will try to do our best to get your money.
Bilo je glupo od mene što sam sve potrošio... ali sam uvek mislio da mi neće platiti. U stvari, za samo 700eur čekam 4 dana...
Učimo na svojim greškama, a ja sam bio budala.
Dobro jutro i hvala
Hello,
Do not be so hard on yourself. 🙏 I think quite the opposite, because you have learned from this experience, even if it was an unpleasant and costly one. I'd say there's nothing stupid about paying attention to what you believe. Real stupidity, in my opinion, comes with ignoring the outcome.
Thank you too and I wish you only fair experiences!
Hvala vam na odgovoru 🙏 Tužno sam, ali pokušavam da zaboravim na to.
Dobro jutro svima, upravo sam primio svojih 700 evra i blokirao sam se iz ovog užasnog kazina.
Hvala vam na pomoći.
I'd like to say I'm happy for you, but it's just a crumb of what you should have gotten. I've seen you regret your mistake and I think, as others have said, the most important thing is to learn from it. It's okay, it'll be better next time.☘️
Hvala vam puno 🙏
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Uskoro ćete biti preusmereni na stranicu kazina. Molimo sačekajte. Ako koristite softver za blokiranje oglasa, proverite podešavanja.
