Hugo Casino - opšta diskusija

Ako želite da diskutujete bilo šta vezano za Hugo Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.

Hello,

I successfully completed my first withdrawal from Binance, and while the funds have been sent, they are still pending in Revolut. Since I don’t have a Visa card, I couldn’t deposit directly from Binance to my bank account. Instead, I used Revolut to transfer the funds to my Maestro card.

I'm happy to report that the first funds have come through. Thank you for your help and assistance!

Best regards

Let me know if you need further adjustments!

Thank you for the good news! I will also inform Nick that you no longer need his assistance.

Just to get some idea about the situation; how long did it take for you to get the money from this casino, please? If I'm not mistaken, this is just a portion of the disputed amount of €4,500. Did I understand correctly? 🙂

It took about three days, and now I have $3,500 left. I withdrew $500, gambled away another $500—oops—and I still have $1000 pending. There’s $2,500 left in my account, and I plan to withdraw $500 more every day.

Excellent so be sure to let me know if the other withdrawals went well and if everything turned out okay. I'm glad you can enjoy your money. 

If anything happens, feel free to write. 😉

Just wondering what everyone’s RTP settings are for pragmatic games on this site, last night it was showing high 96% and now tonight it changed to 94%?

did this change happen to everyone’s pragmatic games or just my profile

mainly talking about the big bass games

Hi, if you are talking about the same game, could you also make a screenshot that you have different RTP one day than the other? I know there's a series of these games and I'm not sure if each one has the same RTP, so if it's happening on the same version of the game it's quite interesting because I haven't come across that before. 

Alternatively, did you try to point it out to the casino that you noticed something like that and what's behind it? 🤔

Hello Jaro, I have a problem with Hugo Casino. I signed up for Hugo Casino and made a deposit of 50 euros and won 300 euros in a short time. But the problem is that I did not verify the account before making the deposit. So I cannot withdraw 300 euros if I do not verify the account. I sent them my ID card with my address on it and which was issued by the Ministry of Justice, i.e. the Ministry of Internal Affairs. But they ask for proof of address, an electricity or telephone bill, a bank statement. I sent that too, but they keep rejecting me saying that the documents are not real and now they can no longer be verified because I have tried several times and they have persistently rejected me. I sent them an email and now I am waiting for a response but I am afraid that there will be no response, the customer service tells me that they have nothing to do with it. Now I wonder what to do.

Thanks for sharing your experience, and I’m really sorry to hear you’re having such a tough time with Hugo Casino.

It sounds like you’ve done your part by sending in your ID and proof of address, but they keep rejecting the documents. Did the casino specifically say that the documents were forged or fake? Or did they just say they weren’t valid without giving a clear reason?

Are you still able to communicate with them, or have they stopped replying altogether? And how long has the whole verification process been going on?

If you’re not sure what to do next and they’re not responding or keep rejecting your documents without a proper explanation, would you be interested in submitting a complaint through our Casino Guru Complaint Resolution Center so we can try to mediate?

Hello Jaro, I successfully solved the verification just today, I received confirmation that the verification was successful. I'm just waiting for the withdrawal, they ask a lot for confirmation, everything twice, even proof of payment, I haven't gone through it anywhere yet, and the good thing is that I solved it now I can continue playing. I no longer go to 5 Gringos and Wazamba casino because their withdrawals are long and painful. I'm sorry that Evropa casino closed, they were good and fair payouts to me They paid out for 2 days even on the weekend, if you know a casino similar to Europe, I would like you to recommend me a casino. Best regards Mario

Great, good news that you have passed the verification and now you will just wait for the money to arrive. 

As for the casino recommendation, I'd like to do that but withdrawals are sometimes not just black and white. They depend on a lot of things, so I probably wouldn't be objective in this case. But if you find a casino that is treating you right and you don't have problems there, I would definitely stick with it. 

So if you receive money, let me know.🙂

This is very well known that gaming providers like pragmatic have different versions of there same games that they ofter to casinos. Same game 3 different RTP settings, email pragmatic and ask like I did they confirmed this.

Hugo went for there best 96.7 version down to there worst 94% and told no one.

they play dumb when you ask them at Hugo they don’t want to admit it, I have since deleted my account and won’t go back