Immerion Casino - opšta diskusija (strana 3)

Ok hvala

Hello I recently won 2100 + US dollers on this site. I was able to withdraw before and have sent my documents to verify. They are asking 10 business days to verify my documents but I sent them November 6.. now they are asking more documents today. Attach is proof

Anything new?

Hello, I see your gameplay has been checked. You haven't heard from them yet whether it's over or not? It's quite common in casinos for this to happen, so you'll have to wait until the casino gets a response from the game provider. 

As for the documents, can you see in your profile whether they were approved or rejected? Alternatively, did the casino let you know anything about them? What other documents did they ask you for?

I was told no need to send anything else and they are checking it for another 10 business days. They told me if I can withdraw I am verfied so on 4 days ago when I won I was able to withdraw but they cancelled it and now I can't even make a withdrawal. 

And they never emailed anything where I emailed them many times

I hate such providers 🤮

Okay, so how long should the investigation from the provider take? How does another 10 days mean 20 days in total? Or am I just misunderstanding? If nothing changes then I would probably go ahead and file a complaint because from the screenshot it looks like KYC will still be needed, but I'm not sure how the casino will proceed.🤔

So Nov 6th they told me 2 weeks. Than when I made the withdrawal and they told me I can make the withdrawal because I am verfied on the 15th they cancelled and said another 2 weeks. So that's like 3 weeks plus

I understand, I would probably think about filing a complaint in this case because if it keeps getting longer for no reason then I don't know what to think about it. If you managed to wait the whole time and still couldn't withdraw your money or the casino told you it needed more time then I would be really angry.

The decision is probably up to you at the moment since you are receiving inadequate information on what to do, and whether to wait or file a complaint. 🤔

Yes I will file complaint now ty jaro. You helped me once before I'm relying on you again thank u

Jaro I filed a complaint but for some reason I can only attach 4 attachments when I need to attach much more how can I add to the attachments for my complaint

Nothing absolutely nothing support claims they know nothing which I.did many times but nothing

Shame 🤮