Instaspin Casino - opšta diskusija (strana 2)

No since the malfunctions has not been resolved so far which means that everytime it happens I will have to reach out to Support and wait a while.

Then I don't blame you for your decision. If you want everything to go smoothly, then you'll probably have to find another casino for yourself. 

I hope you can do that and you'll be satisfied. 🙂

I'm 50/50 on this casino at the moment first of all I'm still waiting for my First withdrawal which is over three days now. Secondly I played a book game yesterday my balance was down to 25 pounds I won 101 pounds so my balance changed to 126 which is correct I then withdrawned 25 pounds and that brought my balance down to 80 pounds which obviously doesn't add up and as a discrepancy thankfully i run YouTube channel and all my games are recorded so waiting for them to get back to me like I say I'm 50/50 at the moment with this casino

Da li ste već kontaktirali podršku i objasnili situaciju? ili samo čekaš?

Hi, did you also try to ask the casino why it deducted more from your withdrawal ? I can think of some fees that might be related to the withdrawal, but it is always better to check such things with the casino support. 

It will also be important to be patient with your cashout. We give casinos 14 days to complete this process, so we'll see how you get on. If you have any problems, be sure to let us know and we'll see what we can do. 🙂

Afternoon they've just had a response from them they say in they can't find the game I played that's very strange because I have the video and now I'm starting to wonder about this casino. Second is they said if the money is not in my account this morning what I would drawn from last week to contact them I have still not received my withdrawal my doubts about this Casino is growing by the minute unfortunately I'm a patient person I will give them the benefit of the doubt up to now

Yes I just got a response they said they can't find the gaming question so I gave him more details time date and on my second problem they said they release the money on Friday the 50-pound withdrawal and they said if I do not receive it today to send them a copy of my bank statement so they can escalator unfortunately I can't get a copy of my bank statement online as Santander as a safety featured stop your screenshoting it but I will wait till the end of the day like I said to a previous to somebody else in the group I'm a patient person I will give them the benefit of the doubt for now but not a great start really

Sorry I do apologize there may be some slight communication problems from my side I've got two separate issues going on at the moment one is a withdrawal of £50 and then obviously the second problem was missing credit to my account winnings credited to my account after a game win so I do apologise for any communication hiccups the problem I have is my balance was down to £25 I played book of Oz and won £101 that brought my balance back up to £126 I made a withdrawal of 25 pounds and than Went back onto the game and my balance says £80 which should be 101 pounds but it brought my balance back down to 80 yes there is no fees for withdrawal sorry for any any confusion also didn't have any bonus as what they offer or things like that

Okay thanks for the explanation. We will wait for the casino to send you the money and if they don't do as they said let them know about it and inform yourself what you should do and where the issue is. 

If the whole thing blows over and you have nothing relevant, then feel free to contact us. So let's try to be patient. 

Well after speaking to the bank today I will not be using this casino no more I've gave it a zero rating very very disappointed the casino said pay the £50 withdrawal out on the 22nd the same day and now they want a copy of my bank statement from the 22nd so they can double check that I haven't received it which I certainly haven't as I spoke to the bank again today and they have not received such a payment also I have missing winnings from a game where my balance changed bizarly

I understand the bank statement is another step you're required to take, though, in my opinion, it makes sense to prove the payment has not made it through.

Don't ask me why, but to me, it seems the casino or maybe its payment provider is convinced the money was sent to you. So in that regard, they just need to be sure. Under such circumstances and also considering the total value of the disputed amount, the situation has grown too big, I'd say. So, I empathize with our opinion.

When it comes to the missing winnings - credit, do you have any official response regarding that issue provided by anyone representing the casino? In my opinion, when you report such a problem immediately, even the casino worker should be able to check the system log for your last few rounds and potentially find an error. I'm just trying to figure out whether something like that could be possible back then.

Thanks for your reply radka they've looked into it and said the game has paid out everything, to be honest I can't be bothered to argue with them when I have a full video right in front of my eyes as I said I record all my game play for YouTube it's there in black and white but I really can't be bothered to argue with them it's only a £20 difference when it comes to not being credited but if that's how a casino wants to behave I don't want nothing to do with them, I think it's a lucky escape that it was small amount it could have been in its hundreds, and for the second point of the £50 withdraw paid into my account they are adamant it went into my account and just waiting for a bank statement and once they pay out will close my account. It's not the way I expected things to go being a brand new customer on the first day. Having problems like that I am with many of the casino's which I love and trust. It will be interesting to see their rating on here in the future whether it holds,,

After reading your posts I can surely understand this approach of yours, when it comes to this casino. Unfortunately we can always find bad experiences alongside with some good ones, especially in a fresh casino, as we say. We just hope that they will eventually learn even from the mistakes, even though it is not always on the casinos site, because it could be easily coming from a game provider, whenever there is some problem with games. So let's see how the casino will go in the future, as you've mentioned already. Please keep us informed about any updates.

Hello I just want to give an update my bank has found the missing payment from this casino it was paid out the same day and literally received the same day but this is not the bank or my fault for not finding it' they did a bank transfer but the reference they attached to it says faster payments receipt ref from Kevin Hooton (my name) so it looks like I've just sent myself some money not related to anything else I have passed this onto the casino that they should change this and maybe use a different reference so confusion doesn't happen in the future anyway I've changed my review to positive I just thought I would update this

This is really some good news, though, that the problem has been solved. Thank you for informing us, and whenever possible, update your complaint with this information, as well.😉 So will you continue to play at this casino now, I wonder?

Once again this is where the confusion happened even my bank was confused so I hope they changed this in the future yes I will continue to play at this casino So I'm looking for a payment from this casino and I can't see it.

I really appreciate that you also took the time to edit your user review.

Thank you for your honesty, and I hope you won't ever face this situation again.

I have a big issue with this site. My bank are now investigating potential breaches of AML because the payments that come out of accounts if you pay debit card are not gambling coded and list various different 'shell' companies such as Enygma, Mydate and Musicreverb. This process is not legal in my country and my banking facilities are completely locked whilst an investigation is being carried out. You have been warned.

For the record they accept UK players without a VPN.

Oh thanks for the information. Definitely nothing that would be pleasant if players have to fight it and therefore the bank is involved and so far you have your account investigated. 

Anyway, is this your first time at this casino or have you been depositing here longer and your bank contacted you ? 

Will you let me know if you get any findings or outcome from the whole situation ? 

No problem, will update in due course. Bank is Revolut, only started depositing start of June. I run a crypto wallet with Revolut and that's all fine, but since depositing here with debit card it has become an issue. I have had a withdrawal from them so no issue there, but the actual trail of the transactions are now being investigated because it was (a) taken in a different base currency (b) the transactions were marked suspicious as they are detailed to 3 different entities which don't have good trust ratings online. I'm not sure what else they are checking, but it's obviously being taken seriously.