Kirgo Casino - opšta diskusija (strana 2)

I applied for withdrawal in USDT (ERC20) and that one transferred ETH. When will I get the USDT?

What was the casino going to do if my wallet did not support ETH?

Good evening to you andandjonnyx.

As previously re-iterated, you have received the withdrawal amount you requested and to the wallet you had requested from the drop down menu after selecting your payment method.

My offer remains to send the details to Casino guru as a mediator so they can review the information on our systems and processes followed to complete your payment, as well as the response from the payment provider.

If you are happy and consent to that please let me know and I will send them the information as required.

Wishing you a good evening,

George

We cannot trust any more a casino that cannot explain the discrepancies with the evidence we have submitted.

The screenshot clearly shows that I have selected USDT(ERC) in the drop down menu.

I will probably not use this casino again, but with this response, I will continue to have problems in the future.

I would advise other users here, but I don't care what happens to other users.

Good day andandjonnyx.

Thank you for your response to my previous entry.

I am sorry that you feel that way about our casino and we would be sad to see you go, however I am more than happy to go through the details.

I won't diverge from what I discussed previously when I stated that we take GDPR seriously, so my hands are a little tied as to what I can discuss with you on here. What I am offering though instead of going round in circles is, with your consent: I will show ALL the information we have on your payment, including our payments process (again, sensitive information which I am not wishing to disclose publicly) to the Casino Guru team - this alone would show that our staff have no control over what is selected by the player, and we can then work towards a solution from there.

I look forward to hearing your feedback on my proposal above, have a great day in the meantime.

GLHF,

George

Whatever evidence you have presented cannot negate the possibility that it is not fabricated.

We too are investigating the casino payment process from transaction to transaction and how it behaves when another currency is selected in the drop down.

I'm not going to go along with your excuses any longer.

Users who do not heed this warning will have withdrawal problems. That's all.

Hello, I have read the conversation with the casino and if you think that there was an error on the casino's side and that the withdrawal was sent by a different method than the one you requested, you can file a complaint. 

Also, the casino has said that they have no problem sharing the evidence with our team, so you can file it and our team will check it. 

Think you'll go for it?

I do not trust the evidence submitted by this casino.

I will Provide covering fire if others encounter similar problems in the future and post here or file a complaint.

Hello again!

Once again, I urge you to submit the complaint. Keeping in mind all your previous conversations, I'd like to say there is no better step to take: https://casino.guru/complaints/createaaa 👈

Try to at least think about it.

From my side, what you're doing is almost pointless; the complaint provides both sides with a neutral space for reasonable investigation.

I do not believe it is pointless.

Users who see this discussion will refrain from using this casino.

Or they will use this casino and if they get in trouble as well, even if the casino provides evidence of forgery, they will be able to expose it.

This is another casino representative who failed to explain quite logical things to you. So it seems it's you who constantly encounter issues no one else detects.

Have you noticed?

I honestly can't tell whether it is a lack of common understanding on your site or whether you intend to slander as many casinos as you can.

I'm also amazed by the number of complaints you have submitted so far, it truly adds another point.

Be well.

I investigate a large number of casinos, including new casinos with few users.

At first glance it may seem like a large number of complaints, but they are very small in relation to the total number of casinos I play at.

Of all the casinos I've played, probably no more than a few percent have filed a complaint.

I am not going to file a complaint because I don't have time to do so, but I am willing to help others if they encounter similar problems at these casinos.