pre 4 meseci
Zdravo,
Nažalost, i dalje je samo „vaš novac će sigurno uskoro biti isplaćen". Ali ništa se zapravo ne dešava.
I nisam znao za 14 dana, izvinjavam se!
Automatski prevedeno:
OdgovoriCitiraj1
Librabet Casino - opšta diskusija (strana 11)
pre 4 meseci
Do not worry about it at all. It is our standard procedure in all the complaints. Our team is unable to intervene any earlier, unfortunately.
Now let's see if they will move forward with it by Monday and pay your winnings, yeah?
pre 4 meseci
Dobio sam novac 🙂 Hvala na pomoći u svakom slučaju!
Automatski prevedeno:
OdgovoriCitiraj1
pre 4 meseci
Congratulations, and you're welcome.
Do you think you'll stay here to play? 🙂
pre 2 meseci
Dakle, još uvek igram tamo i čeka me još jedna isplata... Ali proveravam da li postoje bolji sajtovi, pošto se Merkur igre više ne nude tamo, a ja sam ih uvek igrao.
Automatski prevedeno:
pre 2 meseci
Are you an avid fan of Merkur Games? If you find a decent casino with those games, please share with others. I recall a few people had asked in the past...
Thank you, and I'm glad you received the money.
pre 2 nedelja
TIMELINE OF EVENTS:
- Winning 17 000€ on 7.2.2026
- February 15, 2026 5x cancelled 500€ withdrawals later: My withdrawal of €500 was once again cancelled. Agent X informed me that "withdrawal was cancelled because the verification of your gaming account is required" and instructed me to upload documents via the verification section.
- February 15, 2026: I immediately attempted to upload verification documents, but discovered that the Verification section of my account displays the message: "At the moment your account does not require Verification" with status "Not verified!" — and provides NO option to upload any documents whatsoever. I reported this issue immediately.
- February 15-17, 2026: I have contacted support team repeatedly through multiple channels: Email exchanges with agents: X, Y, Z, X2, Y2, Z2, and X3.
- THREE separate live chat escalations with agents: A, B, and C
- Every single agent has given the same response: "forwarded to the relevant department"
- Agent X confirmed on live chat that the withdrawal block is an "administration's decision"
- NO agent has been able to resolve the issue or provide a specific timeline
- February 18, 2026: After 11 days, my €17,000 balance remains completely inaccessible. Not a single withdrawal attempt has been processed.
THE CORE PROBLEM:
Platform has created a contradictory and impossible situation:
- they require verification to process withdrawals
- But Verification page explicitly states my account "does not require Verification" and provides NO document upload functionality
- This means I am unable to comply with requirement, through no fault of my own
- Meanwhile, all my funds (€17,000) remain frozen
This is not a technical glitch — this is a systemic failure that prevents me from accessing my own funds while simultaneously making compliance with stated requirements impossible.
pre 2 nedelja
So, did the casino inform you that you have to send documents for verification? By email, perhaps?
Are you still able to log in to your account even though the funds are frozen, though?
Obrisan
Harry1995
je izbrisao post
Harry1995
pre 2 nedelja
I'm great, thank you for asking.
Kubo should reply within the timer; do not worry. Your complaint has been looked over as have many others.
Please stay patient.
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